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The Dealer Lab

Ownex
Artificial Intelligence
Dealerships
Deal Builder
Ownex Platform
Ownex
One Dealer Lane
Motorcycles
Ekho
Dealership Operations
National Powersports Dealer Association
Triumph North America
Norton USA
Motohunt
Freedom Road Financial
Lightspeed
Insurance
Power Sports Business
AI (artificial Intelligence)
Powersports
DELV Analysis

Exploring the Future of Dealerships — One Experiment at a Time The Dealer Lab is the official podcast of the Ownex Network — a community of dealers, operators, and industry experts working together to redefine what a modern dealership can be. Hosted by Max Materne, Danny French, and Justin Watson, each episode dives deep into the experiments, breakthroughs, and hard-earned lessons emerging from re... more

PublishesWeeklyEpisodes35Founded9 months ago
Number of ListenersCategory
Business

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Artwork for The Dealer Lab

Latest Episodes

Building a Dealership DMS With AI: Cutting Button Clicks, Killing Subscriptions, and Streamlining the SaleMax and Justin riff on food habits and Huey the dog before diving into dealership operations and why powersports feels stuck in an echo chamber ... more

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AI-Edited Podcast, Claude’s “Fable 5,” and Building Agents That Run a TurnaroundMax, Danny, and Justin catch up after skipping an episode and explain a new format where the show is edited by an AI agent that cuts gaps, adds intro/outro, bleeps curses... more

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Building AI Tools for Dealerships: Websites, Workflows, and Real-World WinsMax, Danny, and Justin catch up on what they’ve been building in their dealerships, including a new custom unit division (SCUD) and monthly tech nights where customers learn m... more

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Bike Shed’s Arrick Maurice on Growing Motorcycle Culture, Brand Marketing, and What Dealers Can LearnArrick Maurice, Chief Growth Officer of Bike Shed and former marketing leader for Ducati North America, Ferrari North America, Rivian CX, and Harley-... more

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Adventure Specialty Agency on F&I Coaching, Retros vs Reinsurance, and Driving Dealer Profitability | Dealer Lab Podcast

Max Materne and Justin Watson interview Haley Wright and Sarah Breen, founders of Adventure Specialty Agency, about helping powe... more

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Triumph North America’s Rod Lopusnak on Dealer-First Strategy, Community Events, and Growing New Riders

Max Materne and Danny French interview Rod Lopusnak, President and General Manager of Triumph North America, about building a “dealer-first” cult... more

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Jayson Davis (NPDA Chairman) on Capitol Hill Advocacy, PFAS Rules, and Uniting the Powersports IndustryMax Materne and Danny French interview Jayson Davis, Chairman of the NPDA and Dealer Principal of PowerSports of Greenville, about how motorcycling... more

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Reimagining Dealerships with AI Agents | Jamie Dewar (Legend Boats) with Max Materne & Danny FrenchMax Materne and Danny French interview Jamie Dewar, co-CEO of Legend Boats, about how AI, vibe coding, and agents are reshaping dealerships and manufac... more

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Recent Guests

Erick Maurice
Chief Growth Officer of Bike Shed
Bike Shed
Episode: 32 | Arrick Maurice: Bike Shed Chief Growth Officer
Haley Wright
From Adventure Specialties F&I Agency
Adventure Specialties F&I Agency
Episode: 31 | Up your F&I game with Adventure Specialties
Sarah Breen
From Adventure Specialties F&I Agency
Adventure Specialties F&I Agency
Episode: 31 | Up your F&I game with Adventure Specialties
Rod Lopusnak
President and General Manager Triumph North America
Triumph North America
Episode: 30 | Rod Lopusnak: Triumph North America President & General Manager
Jayson Davis
Chairman of the NPDA and owner of PowerSports of Greenville
National PowerSports Dealer Association
Episode: 29 | Jayson Davis: NPDA Chairman & DP of PowerSports of Greenville
Jamie Dewar
Co-CEO of Legend Boats
Legend Boats
Episode: 28 | Jamie Dewar: Legend Boats CEO talks AI
Steve Radt
CEO Norton USA
Norton Motorcycles
Episode: 27 | Steve Radt: Norton Motorcycles USA CEO
Brendan Baker
Editor-in-Chief, Power Sports Business Magazine
Power Sports Business Magazine
Episode: 26 | Brendan Baker: Powersports Business Editor in Chief
Jason White
Managing Partner Fay Myers Motorsports; VP of Financial Services, Schomp Automotive Group
Fay Myers Motorsports; Schomp Automotive Group
Episode: 25 | Jason White: Fay Myers & One Dealer Lane

Hosts

Max Materne
Host of The Dealer Lab
Danny French
Co-host and collaborator
Justin Watson
Co-host and collaborator

Talking Points

Recent interactions between the hosts and their guests.

26 | Brendan Baker: Powersports Business Editor in Chief
Q: What does the back look like in a modern Power Sports dealership, and how does that influence the front-end sales strategy?
The guest explains that while the sales front end can be optimized with tools like Deal Builder and better financing workflow, the real differentiator is a strong, trusted service experience in the back. The back-end must support efficient, human-driven interactions, where skilled service staff and advisors build trust and guide customers through decisions.
18 | Martin Rich: Service Manager of Hattiesburg Cycles
Q: What role does the BDC/CRM approach play in keeping customers engaged?
Sabrina, our service coordinator/BDC, uses daily Lightspeed dashboards and weekly follow-ups to contact customers who've previously used services, asking if we met their expectations and if there are ongoing issues. This maintains a steady re-engagement loop, drives rebookings for annual services, and helps push retained customers back through the door.
18 | Martin Rich: Service Manager of Hattiesburg Cycles
Q: How do you pull off introducing more technicians and still keep service quality high?
We pay apprentices hourly while training them on proper diagnostics and software, then progressively shift them to diagnosing and building hours, always ensuring they earn more than their hourly if the volume supports it. The system relies on structured mentorship, weekly reviews, and a clear path from trainee to productive diagnostician, supported by a robust scheduling approach and a central coordinator team to keep everyone aligned.
31 | Up your F&I game with Adventure Specialties
Q: What is the core value proposition Adventure Specialty brings to a dealership?
They provide a full F&I integration, from education and logs to mentor-style accountability, helping dealers maximize back-end profitability through retro or reinsurance while aligning all departments around customer-centric, ongoing retention strategies.
21 | Jacob Berry: Motohunt Co-founder
Q: What's your vision for the future of dealerships in five to ten years?
Dealerships will become more online and transactional, with AI-enabled processes that enhance efficiency but preserve human connection; the key is designing workflows so advisors spend less time on busywork and more time delivering a human-centric experience.

Audience Metrics

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Frequently Asked Questions About The Dealer Lab

What is The Dealer Lab about and what kind of topics does it cover?

The show centers on real-world dealership experimentation, operations, and culture reshaping through hands-on tactics in fixed ops, customer retention, and tech-enabled processes. Episodes frequently explore AI-powered internal tools, inventory and pricing workflows, F&I optimization, and the role of community-driven experiences in motorcycling and powersports retail. Guests range from brand leaders and dealer principals to legal and technology experts, all sharing practical lessons on transforming dealerships into collaborative, data-informed, customer-focused ecosystems. A notable throughline is treating dealerships as community hubs—spaces that combine culture, events, and membership-like experiences—rather than mere product push. Listen... more

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Which podcasts are similar to The Dealer Lab?

These podcasts share a similar audience with The Dealer Lab:

1. Garagecast - All Things Power Sports and Marine
2. The Dealership Fixit Podcast
3. BigDeal

How many episodes of The Dealer Lab are there?

The Dealer Lab launched 9 months ago and published 35 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Dealer Lab?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on The Dealer Lab?

Recent guests on The Dealer Lab include:

1. Erick Maurice
2. Haley Wright
3. Sarah Breen
4. Rod Lopusnak
5. Jayson Davis
6. Jamie Dewar
7. Steve Radt
8. Brendan Baker

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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