The Contact Center Coach
The Contact Center CoachMichael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received ho... more
| Publishes | Monthly | Episodes | 149 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
I Was There When Quality Monitoring Began—Now I’m Watching AI Transform It All Over Again What if the biggest changes in contact centers aren’t really new at all—just lessons we keep relearning? For over 30 years, we’ve been chasing the perfect balan... more
Do you really deserve a raise—or are you just hoping one comes your way? Many contact center leaders and professionals assume promotions and pay increases are outside of their control, but the truth is your leverage—the gap between the value you brin... more
Are you overlooking the simple AI-driven changes in your contact center that could deliver career-changing ROI? Every leader is under pressure to cut costs, improve service quality, and support agents — and the latest AI tools promise to do it all. B... more
👉 Is high turnover silently wrecking your contact center — and what can you do about it before it's too late? If you’re a contact center leader battling unachievable KPIs, burnout, and constant agent attrition, this episode digs into the hidden dang... more
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Apple Podcasts5Big daddy2011$
United States6 years ago
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The Contact Center Coach launched 6 years ago and published 149 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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