Contact Center Show
Amas Tenumah & Bob FurnissThis is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
| Publishes | Twice monthly | Episodes | 74 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Categories | BusinessTechnologyManagement | ||||
Listen to this Podcast
Latest Episodes
We’re back from summer break (okay, maybe fall break too) and diving straight into the mess where AI, customers, and reality collide. In this episode, Amas and Bob unpack the hype vs. the truth about AI in contact centers:
• Is AI replacing human... more
Summary
In this conversation, Amas Tenumah and Bob Furniss discuss the intersection of sports fandom and the business of contact centers, particularly focusing on business process outsourcing (BPO). They explore the reasons companies choose to outs... more
Summary
In this heartfelt conversation, Bob Furniss shares the story of his daughter Keisha, who bravely battled breast cancer and inspired many through her positivity and strength. Bob discusses the impact of her life, the challenges of writing a ... more
Summary
In this conversation, Amas Tenumah and Bob Furniss discuss various aspects of customer service, focusing on trends, the importance of human interaction, and the role of AI. They reflect on personal experiences with customer service, emphasi... more
Key Facts
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Chart Rankings
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Apple Podcasts | #226 |  Canada/Business/Management |
Apple Podcasts | #87 |  India/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Contact Center Show launched 5 years ago and published 74 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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