Contact Center Show
Amas Tenumah & Bob FurnissThis is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
| Publishes | Twice monthly | Episodes | 93 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
The more important question might be: why are we still struggling with the same training problems we've had for twenty years?
In this episode, we tackle a challenge facing nearly every contact center: new hire training that produces high attrition, ... more
Bob just returned from Italy with a story that should make every customer service leader pay attention.
At train stations in Venice and Florence, there were no employees to help. Just kiosks. If you wanted a ticket, you figured it out yourself. If y... more
AI hype is colliding with operational reality. A shoe company gains $127M in value by saying “AI,” while contact center leaders are told their entire model is obsolete. The shift from CCaaS to “Customer Experience Automation” reframes everything: not... more
Exploring the future of AI in customer service, the role of agents, and how technology is transforming contact centers.
AI in customer service
The role of human agents vs. bots
Generative AI and workflow orchestration
Implications for contact cen... more
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Apple Podcasts | #53 |  Israel/Business/Management |
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Frequently Asked Questions About Contact Center Show
What is Contact Center Show about and what kind of topics does it cover?
This show focuses on practical, practitioner-level insights for running and improving contact centers, with a strong emphasis on how AI, data, and omnichannel strategies intersect with customer experience, coaching, and leadership. Across episodes, the conversation blends hands-on guidance on supervision, metrics, QA, and knowledge-management with real-world case examples from brands and industry veterans. A notable strength is the candid, no-hype tone and the balance between embracing automation and preserving the human touch, making it valuable for operators, managers, and leaders aiming to modernize contact centers without losing customer empathy.
Where can I find podcast stats for Contact Center Show?
Rephonic provides a wide range of podcast stats for Contact Center Show. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Contact Center Show and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Contact Center Show get?
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What are the audience demographics for Contact Center Show?
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How many subscribers and views does Contact Center Show have?
To see how many followers or subscribers Contact Center Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Contact Center Show?
These podcasts share a similar audience with Contact Center Show:
1. The Daily
How many episodes of Contact Center Show are there?
Contact Center Show launched 5 years ago and published 93 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Contact Center Show?
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Where can I see ratings and reviews for Contact Center Show?
Rephonic pulls ratings and reviews for Contact Center Show from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Contact Center Show?
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What guests have appeared on Contact Center Show?
Recent guests on Contact Center Show include:
1. Amas Tenumah
2. Brad Cleveland
3. Stacey Sherman
4. Bianca Pryson
5. Daniel Thomas
6. Luke Jamieson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.