Contact Center Show
Amas Tenumah & Bob FurnissThis is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
| Publishes | Weekly | Episodes | 82 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusinessManagement | |||
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Summary
In this conversation, Amas Tenumah, Bob Furniss and Brad Cleveland discusses the three levels of value that contact centers create: efficiency, customer satisfaction and loyalty, and strategic insights provided by AI. He emphasizes the impo... more
Low-Cost, High-Impact CX Improvements The Power of Language:
• Transform "I can't" into "How can we"
• Shift from "I have to" to "We get to"
• Being "impeccable with your word" (inspired by The Four Agreements)
• Words trigger emotional respon... more
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Host: Bob Furniss (without co-host Amos) Guest: Daniel Thomas, Informa Location: ICMI Conference Expo Floor
Guest Background • Daniel Thomas approaches contact center industry from a research background
• Surveys audiences and writes research rep... more
Key Facts
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Chart Rankings
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Apple Podcasts | #31 |  Singapore/Business/Management |
Apple Podcasts | #125 | Singapore/Business |
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| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Contact Center Show launched 5 years ago and published 82 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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