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The Consumer Finance Podcast

Chris Willis, Troutman Pepper Locke
CFPB
Consumer Financial Protection Bureau
Point Of Sale Finance
Consumer Financial Services
Artificial Intelligence
Fintech
Financial Services
Regulatory Compliance
Troutman Pepper Locke
Earned Wage Access
Buy Now, Pay Later
Data Privacy
Fair Housing Act
Military Lending Act
Consumer Protection
Fair Credit Reporting Act
Equal Credit Opportunity Act
Fair Lending
Redlining
Financial Services Industry

The Consumer Finance Podcast provides reliable, insightful, and entertaining industry-specific content central to consumer finance services. Hosted by veteran Troutman Pepper Locke CFS Partner Chris Willis, this podcast features industry experts, insiders, and other Troutman Pepper Locke attorneys delivering easily digestible segments on a variety of topics.

PublishesWeeklyEpisodes215Founded4 years ago
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Business

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Artwork for The Consumer Finance Podcast

Latest Episodes

In this third installment of the special series on servicemember protections, Chris Willis is joined by colleagues Taylor Gess and Jeremy Sairsingh to explore the non-pricing protections under the Military Lending Act (MLA) and the Servicemembers Civ... more

In this episode of The Consumer Finance Podcast, Chris Willis is joined by Erin Edwards and Simon Fleischmann to break down the most significant trends reshaping the consumer finance class action landscape. With a 25% year-over-year increase in feder... more

In this second installment of the special series on servicemember protections, Chris Willis is joined again by colleagues Taylor Gess and Jeremy Sairsingh to explore how the Military Lending Act (MLA) and the Servicemembers Civil Relief Act (SCRA) im... more

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In this episode of The Consumer Finance Podcast, Chris Willis sits down with Jason Cover and Colin Wilson to discuss the evolving world of auto-renewal and subscription compliance, including the FTC's click-to-cancel rule, its Eighth Circuit setback,... more

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In this kickoff episode of a special series on servicemember protections for The Consumer Finance Podcast, Chris Willis is joined by colleagues Taylor Gess and Jeremy Sairsingh to unpack the fundamentals of the Military Lending Act (MLA) and the Serv... more

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In this special crossover episode of The Consumer Finance and Payments Pros podcasts, Carlin McCrory, Keith Barnett, and Chris Willis explore the federal government's increasing attention to "debanking" and what it means for payment processors, money... more

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In this episode of The Consumer Finance Podcast, Chris Willis and Kim Phan unpack Colorado's brand-new Automated Decision-Making Technology (ADMT) Act, which repeals and replaces the state's much-criticized 2024 AI law. They explain the shift from "h... more

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In this episode of The Consumer Finance Podcast, Chris Willis, Lori Sommerfield, Taylor Gess, and Lane Page discuss the CFPB's sweeping final amendments to Subpart A of Regulation B. The group unpacks the elimination of the disparate impact legal the... more

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Key Facts

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Recent Guests

Lane Page
Colleague on the Consumer Financial Services Regulatory Team at Troutman Pepper Locke
Troutman Pepper Locke
Episode: CFPB's Reg B Final Rule: Disparate Impact Liability Out, Discouragement Standard Narrowed, and SPCPs in the Crosshairs
Dan Smith
President and CEO of Consumer Data Industry Association
Consumer Data Industry Association
Episode: Why the Consumer Reporting System Is So Important
Brent Hoard
Partner in the Privacy and Cyber Group
Troutman Pepper Locke & Farah LLP
Episode: Charting a Course for Collections: Diagnosing Compliance and Privacy Risks in Medical Debt
Bradley Knapp
Partner in bankruptcy and restructuring group
Troutman Pepper Locke
Episode: Bankruptcy 101 for Consumer Creditors: Automatic Stays, Discharge Injunctions, and Common Pitfalls
James Stevens
Bank chartering specialist, colleague of the hosts
Troutman Pepper Locke & O'Toole (Consumer Financial Services Regulatory Practice)
Episode: Taking It to the Bank: Why Fintechs Are Racing for Bank Charters
Mark Furletti
Expert on lending and state/federal preemption issues
Troutman Pepper Locke & O'Toole (Consumer Financial Services Regulatory Practice)
Episode: Taking It to the Bank: Why Fintechs Are Racing for Bank Charters
Taylor Gess
Expert on branch-state law considerations and lending operations
Troutman Pepper Locke & O'Toole (Consumer Financial Services Regulatory Practice)
Episode: Taking It to the Bank: Why Fintechs Are Racing for Bank Charters
Stefanie Jackman
Colleague, expert on servicing and collections
Troutman Pepper Locke
Episode: Year in Review and Look Ahead: Servicing and Collections in Flux – How States, Reg F, and Coerced Debt Laws Are Rewriting the Playbook
Nick O'Conner
Colleague, expert on debt collection regulations
Troutman Pepper Locke
Episode: Year in Review and Look Ahead: Servicing and Collections in Flux – How States, Reg F, and Coerced Debt Laws Are Rewriting the Playbook

Hosts

Chris Willis
Host of the series, with deep expertise in consumer financial services regulation.
Taylor Gess
Colleague on the Consumer Financial Services Regulatory Team; frequent contributor and expert on rulemaking and enforcement topics.

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Talking Points

Recent interactions between the hosts and their guests.

MLA and SCRA 101: Servicemember Credit Protections and Compliance Risks
Q: Jeremy, could you summarize how the MLA and SCRA differ in coverage and timing, and what lenders should watch for across product types?
The MLA covers the borrower at the point of extension and uses safe harbors to determine who is covered, while the SCRA can apply based on the service status later in the debt's life; MLA coverage depends on whether the borrower is active duty at extension, whereas SCRA rights can arrive after enlistment, with safe harbors largely reserved for interest-rate reductions rather than broad protections; lenders must continuously assess status, especially for complex products like multiple loans under one agreement, to avoid strict-liability enforcement on actions like repossessions or foreclosures.
MLA and SCRA 101: Servicemember Credit Protections and Compliance Risks
Q: So let's just start at the basic level. Tell me a little bit about these laws and why now is a good time to have them top of mind from a compliance standpoint.
The MLA and SCRA are military-readiness oriented laws that govern consumer credit to servicemembers and their dependents, with MLA focusing on coverage of credit at the time of extension and imposing a 36% military APR cap and certain disclosures, while the SCRA centers on timing and remedies, including a 6% interest rate cap on pre-service debt and additional protections around repossessions and foreclosures; ongoing eligibility checks are necessary because status can change during a loan's life cycle, and noncompliance can lead to consent orders and strict liability implications.
Point-of-Sale Finance Series: Evolving Collection Rules Impacting Creditors
Q: Well Stefanie, what should creditors be doing to prepare for these rules?
Creditors should start by reading the regulations in detail, map their current collections activities to determine what would trigger the rules, and consider outsourcing or adjusting practices to ensure compliance. It's important to train internal teams, particularly customer service frontline staff, to handle sensitive situations and potential coercion or identity-theft claims, and to align with third-party collectors on documentation and substantiation requirements.
Year in Review and Look Ahead: Servicing and Collections in Flux – How States, Reg F, and Coerced Debt Laws Are Rewriting the Playbook
Q: What has been the impact of the change in the CFPB's operations on the servicing and collections industry?
There has been a noticeable reduction in federal-level enforcement activity, fewer examinations or investigations, and consideration of changing thresholds for who is deemed a larger participant. States are stepping in with more aggressive regulation, particularly around licensing and enforcement in collections, which creates a more state-centric regulatory landscape.
Lions, Tigers, and Sovereign Citizens, Oh My! UCC and Banking Litigation Trends and a 2026 Forecast
Q: What did you see being the major trends in UCC and banking litigation in 2025?
The guests describe a steady stream of cases on retail bank and deposit issues, with courts reinforcing traditional UCC principles, while sovereign-citizen strategy claims were largely rejected and several important decisions emerged, including high-court analyses on holder-in-due-course and sovereign immunity in payment contexts.

Audience Metrics

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Frequently Asked Questions About The Consumer Finance Podcast

What is The Consumer Finance Podcast about and what kind of topics does it cover?

This program consistently covers regulatory, legal, and policy developments affecting consumer finance, often through in-depth discussions with practitioners from a leading law firm. Episodes routinely unpack CFPB actions, Reg B rules, fair lending, debt collection, privacy, and banking-charter topics, with concrete implications for lenders, fintechs, servicers, and vendors. A standout element is the blend of practical compliance guidance, procedural playbooks (e.g., loan origination, collections, and electronic contracting), and strategic trends (state-versus-federal dynamics, new data sources, and evolving enforcement). The show tends to feature senior practitioners with real-world advisory and litigation experience, offering listeners ti... more

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How many listeners does The Consumer Finance Podcast get?

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Which podcasts are similar to The Consumer Finance Podcast?

These podcasts share a similar audience with The Consumer Finance Podcast:

1. Consumer Finance Monitor
2. FCRA Focus
3. Payments Pros – The Payments Law Podcast
4. Regulatory Oversight Podcast
5. The Curiosity Shop with Brené Brown and Adam Grant

How many episodes of The Consumer Finance Podcast are there?

The Consumer Finance Podcast launched 4 years ago and published 215 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Consumer Finance Podcast?

Recent guests on The Consumer Finance Podcast include:

1. Lane Page
2. Dan Smith
3. Brent Hoard
4. Bradley Knapp
5. James Stevens
6. Mark Furletti
7. Taylor Gess
8. Stefanie Jackman

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