
Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-dr... more
| Publishes | Weekly | Episodes | 190 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||

Lorraine Copes, Founder of Be Inclusive Hospitality
Chris sits down with Lorraine Copes, founder of Be Inclusive Hospitality, for a proper chat about the people side of the industry. From bringing Shake Shack to the UK to procurement boards at Gordo... more
Loyalty used to mean a stamp card and a prayer. Not anymore. This week Chris sits down with Rubén Recio Nogales, VP of Business Development at Como (now Como Sense), to unpack what modern customer engagement really looks like, and why most operators ... more
Visha Kudhail has spent nearly two decades in marketing across Channel 4, Thinkbox, Google, Pinterest and Square, where she and Chris first crossed paths on the hospitality side of the business. Now she has written a book on authentic marketing, and ... more
In this episode, we're joined by Tim from Caffè Nero, Andy from SSP, and John from CrunchTime for a no-nonsense conversation about AI in hospitality. What's actually delivering ROI, what's failed, and what the future looks like for operators on the g... more
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Huge fan of Chris and Tech on Toast. Keep up the good work on informing the world about the great hospitality hacks out there to deliver a better service and improve profitability as a result.
Your friends at EMenu Now :)
Love this story . I run my own business and can relate to all of this . Good luck guys .
Great to hear that there is life after casual dining . Really enjoyed it .
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Apple Podcasts | #217 |
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This show spotlights how technology reshapes hospitality, from data-driven operations and real-time insights to AI, loyalty, and seamless payments. Guests range from operators and founders to tech leaders, all sharing ground-level realities of implementing and scaling tools in pubs, restaurants, and hotel groups. Listeners get practical takeaways about what actually delivers value on the floor, with a strong emphasis on improving guest experiences, efficiency, and profitability. A standout throughline is balancing human service with digital capabilities, ensuring tech serves staff and guests without overcomplicating operations.
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this podcast launched 6 years ago and published 190 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on this podcast include:
1. Visha Kudhail
2. John Raguin
3. Tim Cross
4. Andrew Winter
5. Rod Schneider
6. Diego Vega
7. Roger Wade
8. Yaro Tsyhanenko
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