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Artwork for Tech on Toast, The Hospitality Tech Podcast

Tech on Toast, The Hospitality Tech Podcast

Chris Fletcher
Hospitality Industry
Hospitality
Hospitality Technology
Customer Experience
AI In Hospitality
Artificial Intelligence
Inventory Management
Tripleseat
Loyalty Programs
Connectivity
Personalization
Sonny's
Food Allergies
Customer Data
Celiac Disease
Covid-19
Gluten-Free Diet
Technology
Hotel Management
Technology Integration

Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-dr... more

PublishesWeeklyEpisodes190Founded6 years ago
Number of ListenersCategory
Technology

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Artwork for Tech on Toast, The Hospitality Tech Podcast

Latest Episodes

Lorraine Copes, Founder of Be Inclusive Hospitality

Chris sits down with Lorraine Copes, founder of Be Inclusive Hospitality, for a proper chat about the people side of the industry. From bringing Shake Shack to the UK to procurement boards at Gordo... more

Loyalty used to mean a stamp card and a prayer. Not anymore. This week Chris sits down with Rubén Recio Nogales, VP of Business Development at Como (now Como Sense), to unpack what modern customer engagement really looks like, and why most operators ... more

Visha Kudhail has spent nearly two decades in marketing across Channel 4, Thinkbox, Google, Pinterest and Square, where she and Chris first crossed paths on the hospitality side of the business. Now she has written a book on authentic marketing, and ... more

In this episode, we're joined by Tim from Caffè Nero, Andy from SSP, and John from CrunchTime for a no-nonsense conversation about AI in hospitality. What's actually delivering ROI, what's failed, and what the future looks like for operators on the g... more

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Recent Guests

Visha Kudhail
Marketing expert, author of Authentic Marketing
Former Google, Pinterest, Squarespace; author
Episode: Authentic Marketing in a World of AI Noise, with Visha Kudhail
John Raguin
Executive at CrunchTime (inventory and operations software)
CrunchTime
Episode: From AI implementation to impact with John Raguin from CrunchTime, Tim Cross from Caffè Nero UK, and Andrew Winter from SSP Group plc
Tim Cross
Representative at Caffè Nero UK
Caffè Nero UK
Episode: From AI implementation to impact with John Raguin from CrunchTime, Tim Cross from Caffè Nero UK, and Andrew Winter from SSP Group plc
Andrew Winter
Executive at SSP Group plc
SSP Group plc
Episode: From AI implementation to impact with John Raguin from CrunchTime, Tim Cross from Caffè Nero UK, and Andrew Winter from SSP Group plc
Rod Schneider
COO of urbanforce.com, workforce management expert
urbanforce.com / workforce.com
Episode: Why "Just Get Some AI" Is the Worst Brief You Can Write, Rod Schneider, Workforce.com
Diego Vega
Founder and CEO of Rye
Rye
Episode: Diego Vega & Rory at Rye Energy, The Hidden Cost That's Eating Your Margins
Roger Wade
Founder of Box Park, Box Fresh
Box Park / Box Fresh
Episode: Roger Wade: The Man Behind Box Park on Building Brands That Actually Last
Yaro Tsyhanenko
Founder of Pickpad
Pickpad
Episode: From War to Woking: How Yaro Tsyhanenko is Reinventing the Restaurant Pickup Experience with Pickpad
Emily Kane
Chief Product and Technology Officer at Bizimply
Bizimply
Episode: Let the Managers Manage with Conor Shaw and Emily Kane from Bizimply

Host

Chris Fletcher
Host of Tech on Toast Podcast

Reviews

5.0 out of 5 stars from 25 ratings
  • Chris is the best

    Huge fan of Chris and Tech on Toast. Keep up the good work on informing the world about the great hospitality hacks out there to deliver a better service and improve profitability as a result.

    Your friends at EMenu Now :)

    Apple Podcasts
    5
    jsatchi
    United Kingdom3 years ago
  • Wood fired wonders

    Love this story . I run my own business and can relate to all of this . Good luck guys .

    Apple Podcasts
    5
    liz5454sa
    United Kingdom6 years ago
  • Alex & Katie

    Great to hear that there is life after casual dining . Really enjoyed it .

    Apple Podcasts
    5
    si5656smithy
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Chris is the best — Huge fan of Chris and Tech on Toast. Keep up the good work on informing the world about the great hospitality hacks out there to deliver a better service and improve profitability as a result.
Alex & Katie — Great to hear that there is life after casual dining. Really enjoyed it.
Wood fired wonders — Love this story. I run my own business and can relate to all of this. Good luck guys.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#217
Singapore/Technology

Talking Points

Recent interactions between the hosts and their guests.

🎯 On-Table Ordering That Works — with Manuel Costin from KATE Media
Q: Tell us a little bit about you. What's your background?
Manuel Costin explains his career path from National Express to U-Track Software, his role in building teams, and how the pivot to KATE Media came about, including early work in entertainment tech and later focus on hospitality gamification.
Simple Ops, Smarter Buildings: Brett Robbins on Snapfix, AI and The Future of Maintenance
Q: How is AI integrated into the product today and in the near future?
AI helps organize and analyze data from invoices, maintenance histories, and safety reports, acting as an adviser to prioritize work, predict issues, and assist in decision-making without replacing human experts.
Simple Ops, Smarter Buildings: Brett Robbins on Snapfix, AI and The Future of Maintenance
Q: Why is adoption so strongly tied to simplicity and visual input?
People respond to simple, visual-first interfaces; photos, videos, and tags reduce the friction of reporting and make it easier for teams to understand what needs to be done.
Simple Ops, Smarter Buildings: Brett Robbins on Snapfix, AI and The Future of Maintenance
Q: What does Snapfix do, in the simplest terms?
Snapfix is an operations platform that serves as the central brain for a building, coordinating tasks, checklists, communications, and policies so teams can act quickly and cohesively.
From 30% to 98% Adoption: The Frontline Access Problem Nobody Talks About with Regan Collins from Cocentric
Q: Will you get nudges or reminders to help with engagement and learning?
Yes, Connect includes engagement features like polls, surveys, and nudges to sustain engagement and prompt timely actions such as app usage and performance reviews.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show spotlights how technology reshapes hospitality, from data-driven operations and real-time insights to AI, loyalty, and seamless payments. Guests range from operators and founders to tech leaders, all sharing ground-level realities of implementing and scaling tools in pubs, restaurants, and hotel groups. Listeners get practical takeaways about what actually delivers value on the floor, with a strong emphasis on improving guest experiences, efficiency, and profitability. A standout throughline is balancing human service with digital capabilities, ensuring tech serves staff and guests without overcomplicating operations.

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These podcasts share a similar audience with this podcast:

1. The Rest Is Politics
2. The Diary Of A CEO with Steven Bartlett
3. The News Agents
4. Parenting Hell with Rob Beckett and Josh Widdicombe
5. Today in Focus

How many episodes of this podcast are there?

this podcast launched 6 years ago and published 190 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Visha Kudhail
2. John Raguin
3. Tim Cross
4. Andrew Winter
5. Rod Schneider
6. Diego Vega
7. Roger Wade
8. Yaro Tsyhanenko

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