Service Design Principles
Neolux ConsultingAn irreverent podcast about Service Design Principles hosted by Guy Martin and Daniele Catalanotto.
Join us as we provide you with a deeper understanding of service design principles, enhanced by real-world examples and anecdotes from Daniele’s extensive expertise as a leading service design practitioner and founder of the Swiss Innovation Academy, and Guy’s experience from working with global co... more
| Publishes | Monthly | Episodes | 20 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BooksArtsBusinessManagement | |||
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Latest Episodes
In this episode of Service Design Principles, Guy and Daniele talk about the critical role of naming in service design. Daniele shares a story from his parents’ experience establishing a church in Switzerland, where an initial naming choice led to co... more
In this episode, Daniele and Guy talk about the Workplace, including the need for rest, practical ideas on how to manage workload and communication channels, and how there are many things everyone can do to make their workplace better, even if they a... more
This episode Daniele and Guy take a look at Technology, and join most of the world to give our take on AI. We espouse the virtues of analog technology (pencil and paper), and look at why some bots are better then humans, and others make us feel betra... more
This episode Guy Martin and Daniele Catalanotto go into what makes a service seem impersonal, and how organizations can make small changes to help their customers feel warmer about their interactions. Daniele tries to get a coffee from Starbucks, and... more
In this episode, we explore the nuanced relationship between pricing strategies and service design. The discussion highlights three key areas:
Complex Pricing and User Interface Design: Daniele shares insights on how complex pricing can complicate ... more
Guy Martin talks with Daniele Catalanotto about the release of his latest book on Service Design Principles. The conversation starts with Daniele clarifying what service design principles mean: ideas or advice aimed at simplifying and enhancing human... more
In this first “long-form” episode of the Service Design Principles podcast, we explore how the perception of time influences people’s experiences of waiting. We use examples such as train journeys and elevator lobbies to illustrate how changing the e... more
Program Note - Change of format.
Previous episodes have been based on a single episode for a single principle.
Future episodes will be based on a single episode for a group of principles in a single theme.
If you have actionable feedback or sug... more
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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1. The Diary Of A CEO with Steven Bartlett
2. This American Life
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Service Design Principles launched 2 years ago and published 20 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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