Retail101online
Mark LackWelcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From ... more
| Publishes | Twice monthly | Episodes | 50 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusinessCoursesEducation | ||||
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Most loyalty programmes don’t change behaviour.
They simply reward what customers were already going to do.
In this episode of Retail Voices, I’m joined by Mark Mortimer Davies, CEO GCC at Choithrams and one of the most experience... more
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Customer experience isn’t a “nice to have” — it’s a profit driver.
In this episode of Retail Voices, I’m joined by Vance Morris, former Disney leader, entrepreneur, and founder of Chesapeake Service Solutions, to explore how custom... more
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Retail transformation isn’t just about technology — it’s about understanding how people actually behave.
In this episode of Retail Voices, I’m joined by Andy Ellwood, Founder & CEO of Stretch, to explore the intersection of AI, hum... more
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Retail communication is entering a completely new era.
In this episode of Retail Voices, I’m joined by R. J. Taylor, CEO and founder of Backstroke, to explore how AI-powered messaging is transforming the way retailers communicate w... more
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Most brands think they’re telling great stories.
Customers think otherwise.
In this episode of Retail Voices, I’m joined by John Elbing, creator of the Storybuilding methodology and Chief Storybuilder Officer at Standpoint, to unp... more
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Negotiation is one of the most critical — and overlooked — skills in retail. From supplier contracts to promotional deals, the way you negotiate can make or break your margins, your relationships, and your reputation.
In this episo... more
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Retail doesn’t fail because of bad strategy — it fails because of poor execution.
In this episode of Retail Voices, I’m joined by Jon Dario, retail executive, leadership trainer, and founder of Jon Dario Media, to break down his AI... more
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In this episode of Retail101online, Mark Lack breaks down Dr. Robert Cialdini’s 6 legendary principles of persuasion — and shows how they apply directly to the day-to-day challenges of retail leadership. From motivating your team to... more
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- Succinct effective messages in retail leadership
I discovered Mark’s podcast early one morning in a desperate effort to find a supportive voice other than mine. He speaks to me, to my staff, sharing messages of growth and leadership in a transaction driven environment.
Apple Podcasts5Lifethyme
United States10 months ago - Great for improving retail knowledge
A great opportunity to build your retail knowledge through very easily digestible chunks.
Apple Podcasts5theretailguru
United Kingdom2 years ago
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Apple Podcasts | #130 |  United Arab Emirates/Business/Management |
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Frequently Asked Questions About Retail101online
What is Retail101online about and what kind of topics does it cover?
A practical retail-focused show delivering core operating fundamentals and real-world strategies. Episodes cover loyalty design, customer experience, pricing, storytelling, AI-enabled messaging, and front-line execution, all grounded in actionable frameworks and tangible store examples. Guests range from veteran retail leaders to technology and strategy experts, offering pragmatic takeaways for improving store performance, customer engagement, and operational discipline across global markets. The format often emphasizes repeatable processes, hands-on tactics, and a human-centered approach to modern retail, with episodes that blend cultural context and data-driven insights for retailers of all sizes. A standout trait is the mix of framework-... more
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How many listeners does Retail101online get?
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What are the audience demographics for Retail101online?
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How many subscribers and views does Retail101online have?
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How many episodes of Retail101online are there?
Retail101online launched 2 years ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Retail101online?
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Where can I see ratings and reviews for Retail101online?
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What guests have appeared on Retail101online?
Recent guests on Retail101online include:
1. Mark Mortimer-Davies
2. Vance Morris
3. Andy Ellwood
4. RJ Taylor
5. John Elbing
6. Jon Dario
7. Shikha Jain
8. Ricky Ho
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.