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Ratchet+Wrench Radio

Ratchet+Wrench
Leadership
Auto Repair Industry
Performance Coaching
Communication
Team Retention
Employee Engagement
Service Advisors
Ratchet and Wrench Management Conference
Autoops
Onboarding Processes
Employee Appreciation
Customer Experience
Auto Repair
Auto Care Industry
Customer Complaints
Standardization
Online Scheduling
Customer Appreciation Marketing
Workplace Culture
Automotive Repair

Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

PublishesWeeklyEpisodes460Founded9 years ago
Number of ListenersCategory
Business

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Artwork for Ratchet+Wrench Radio

Latest Episodes

He built 14 stores. Then he sold 10 of them—one by one—during one of the toughest economic downturns in modern history.

In Fearless to Courageous, James Baxter reveals the sleepless nights, payroll fears, and hard leadership decisions that reshaped ... more

Seventy-five breakout sessions. Role-based tracks for owners, advisors, and technicians. Big-name keynotes. A coaching debate on one stage. Dedicated technical training on EV service, ADAS calibration, direct injection systems, and new refrigerants. more

What happens when a lifelong shop owner steps into the COO role of a fast-growing national platform? In this episode, Brian Bates breaks down the walls shop owners hit when scaling, how to balance culture with growth, and why leadership—not capital a... more

Tariffs, inflation, and rising labor costs are putting real pressure on shop margins right now—and I know a lot of shop owners are asking how to recover those costs without upsetting customers. In this episode of Ratchet+Wrench Radio, I sit down with... more

Key Facts

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Recent Guests

Brian Bates
COO of Straight Away Tire
Straight Away Tire and Auto
Episode: From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Randy Motos
Expert in payment processing and surcharging strategies
Pay Junction
Episode: Margin Under Pressure: How Surcharging Helps Shops Fight Rising Costs
Mike Chung
Senior Director of Market Intelligence at Auto Care Association
Auto Care Association
Episode: What 2025 Taught Us About the Aftermarket—And What Comes Next
Chris Jones
Editorial Director of the Vehicle Service and Repair Group
Endeavor Business Media
Episode: Fight Forward
Kendall Warnock
Owner of A1 Automotive and award-winning small business leader
A1 Automotive
Episode: From Food Stamps to Small Business of the Year: The Relentless Leadership of Kendall Warnock
Steve Lockwood
Owner of Mountain State Fire Protection with nearly 30 years of experience in fire safety and specifically working with auto shops
Mountain State Fire Protection
Episode: Fire Safety 2.0: The Risks Your Shop Can’t Afford to Ignore
Keith Crerar
Chief Transformation Officer at Repairify
Repairify
Episode: Bridging the Technician Gap: How Shops Can Adapt to the Industry’s Biggest Disruption
Nick Papakyrikos
CPA and trusted automotive advisor
Episode: Smart Giving, Bigger Savings: A Guide to Year-End Charitable Strategies for Shop Owners
Nick Papakryrikos
A workplace and business consultant
Episode: Big Thanks, Small Budget: Smart Ways to Show Employee Appreciation

Host

Christine Schaffrin
Editor and host, specializing in business management and industry insights within the automotive sector.

Reviews

4.6 out of 5 stars from 32 ratings
  • Actionable strategies!

    Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Good content, need to improve sound quality

    I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!

    Apple Podcasts
    3
    Ynot307
    United States6 years ago
  • Top notch

    This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.

    Apple Podcasts
    5
    sugarthumb
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some criticisms exist about sound quality, with a request for improvements to enhance the listening experience.
Overall, feedback highlights appreciation for the variety of topics and valuable information shared with the audience.
Listeners praise the actionable business strategies and insights provided by industry experts.

Talking Points

Recent interactions between the hosts and their guests.

From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Q: You don't rest on your laurels, do you?
No; you chase new opportunities, push beyond comfort zones, and maintain a learning, adaptable mindset to fuel ongoing growth.
From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Q: What advice would you give to a single location owner today who wants to grow, but isn't sure whether that means adding a location or improving operations?
Do the small things exceptionally well first; growth magnifies existing gaps, so tighten operations like parts returns and financials before expanding.
From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Q: How do you see the company positioning itself as the industry evolves through the back half of the decade?
By keeping founders engaged, scaling through growth-minded owners, and aligning investments with the Straight Away culture to maintain a balance between expansion and community.
From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Q: From your perspective, what's the biggest leadership mistake growing shop owners make when they start scaling beyond just one location?
Abdicating and letting burnout push decisions down; instead, delegate with intent and build systems so others can solve problems and take ownership while you focus on higher-level priorities.
From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Q: A lot of shop owners worry that growth means losing culture. What do you say to that?
Growth is possible without eroding culture if you stay true to core values, align subcultures with overarching principles, and ensure leadership across locations shares a common purpose and learning mindset.

Audience Metrics

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Frequently Asked Questions About Ratchet+Wrench Radio

What is Ratchet+Wrench Radio about and what kind of topics does it cover?

Focused on providing actionable insights for professionals in the automotive repair industry, the episodes cover a range of topics from business management strategies to mental health and community engagement. Key discussions often revolve around leadership principles, employee appreciation, tax optimization strategies for shop owners, and the importance of customer education in repair services. The podcast features expert guests who share their knowledge of navigating industry challenges, while promoting empowerment and innovation within the auto care sector, making it a valuable resource for both aspiring and seasoned professionals alike.

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How many listeners does Ratchet+Wrench Radio get?

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What are the audience demographics for Ratchet+Wrench Radio?

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How many subscribers and views does Ratchet+Wrench Radio have?

To see how many followers or subscribers Ratchet+Wrench Radio has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Ratchet+Wrench Radio?

These podcasts share a similar audience with Ratchet+Wrench Radio:

1. Remarkable Results Radio Podcast
2. Business By The Numbers
3. Changing The Industry Podcast
4. The Limitless Leadership Podcast
5. Diagnosing the Aftermarket A to Z

How many episodes of Ratchet+Wrench Radio are there?

Ratchet+Wrench Radio launched 9 years ago and published 460 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Ratchet+Wrench Radio?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Ratchet+Wrench Radio?

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What guests have appeared on Ratchet+Wrench Radio?

Recent guests on Ratchet+Wrench Radio include:

1. Brian Bates
2. Randy Motos
3. Mike Chung
4. Chris Jones
5. Kendall Warnock
6. Steve Lockwood
7. Keith Crerar
8. Nick Papakyrikos

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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