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Ratchet+Wrench Radio

Ratchet+Wrench
Leadership
Auto Repair Industry
Communication
Performance Coaching
Employee Engagement
Team Retention
Ratchet and Wrench Management Conference
Autoops
Onboarding Processes
Employee Appreciation
Customer Experience
Auto Repair
Service Advisors
Auto Care Industry
Customer Complaints
Standardization
Online Scheduling
Customer Appreciation Marketing
Workplace Culture
Automotive Repair

Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

PublishesWeeklyEpisodes463Founded9 years ago
Number of ListenersCategory
Business

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Artwork for Ratchet+Wrench Radio

Latest Episodes

What happens when your dad hands you the keys to the shop—and the responsibility—before you’re old enough to vote? In this candid conversation, Tonnika Haynes opens up about legacy, leadership, letting go, and why sometimes the best training is being... more

Cell phones, texts, shop software—auto repair shops have no shortage of ways to communicate. But are they actually slowing you down? In this episode of Ratchet+Wrench Radio, two-way radio expert Stew McClintic talks about why “push-to-talk” technolog... more

Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust is the real currency of the auto repair industry—and how shop owners can create exceptional experiences that ke... more

He built 14 stores. Then he sold 10 of them—one by one—during one of the toughest economic downturns in modern history.

In Fearless to Courageous, James Baxter reveals the sleepless nights, payroll fears, and hard leadership decisions that reshaped ... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

John Waters
Owner, Waters Business Consulting Group
Waters Business Consulting Group
Episode: From First Visit to Forever Customer
James Baxter
Founder and CEO, Neighborhood Tire Pros
Neighborhood Tire Pros / Next Tire Commercial
Episode: Fearless to Courageous
Hunter Barton
Store Manager at Neighborhood Tire Pros; Next Tire Group member
Neighborhood Tire Pros / Next Tire Group
Episode: Fearless to Courageous
Sunil Patel
Owner and founder of Tekmetric
Tekmetric
Episode: Shifting the Industry: Inside Tektonic 2026 with Sunil Patel
Brian Bates
COO of Straight Away Tire
Straight Away Tire and Auto
Episode: From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
Randy Motos
Expert in payment processing and surcharging strategies
Pay Junction
Episode: Margin Under Pressure: How Surcharging Helps Shops Fight Rising Costs
Hunt Demarest
CPA and partner at Paar, Melis & Associates, advisor to auto repair shops
Paar, Melis & Associates
Episode: Beyond the Bays: Why Shop Owners Must Understand Their Numbers to Protect Profits
Mike Chung
Senior Director of Market Intelligence at Auto Care Association
Auto Care Association
Episode: What 2025 Taught Us About the Aftermarket—And What Comes Next
Chris Jones
Editorial Director of the Vehicle Service and Repair Group
Endeavor Business Media
Episode: Fight Forward

Host

Christine Schaffrin
Editor/Host with deep ties to industry coverage and editorial leadership for technical and business topics.

Reviews

4.6 out of 5 stars from 32 ratings
  • Actionable strategies!

    Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Good content, need to improve sound quality

    I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!

    Apple Podcasts
    3
    Ynot307
    United States6 years ago
  • Top notch

    This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.

    Apple Podcasts
    5
    sugarthumb
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Topics are diverse and the content is high quality and timely.
Sound quality can be improved; guest talk variance noted by a listener.
Actionable strategies! Meet your new favorite auto care success podcast. Industry experts share challenges and actionable insights.

Talking Points

Recent interactions between the hosts and their guests.

From First Visit to Forever Customer
Q: How can service menus and digital inspections help customers feel more comfortable making decisions?
Keep the menu simple and prioritized, clearly showing what is urgent, what can wait, and what can be delayed, so customers understand the decision path without feeling overwhelmed.
From First Visit to Forever Customer
Q: What does a personalized follow-up look like that isn't salesy?
Reach out through multiple channels, use birthday touches, check in on prior issues, remind them of upcoming preventive items, and avoid pressuring for immediate sales.
From First Visit to Forever Customer
Q: If somebody was listening today and they wanted to implement one change immediately that they could improve customer retention, what would you recommend?
Adopt an exceptional experience mindset: greet customers warmly, acknowledge concerns, and walk them through findings with a clear plan, making them feel valued and trusted.
From First Visit to Forever Customer
Q: What's the biggest reason you see customers not coming back after their very first visit?
Trust is the primary driver, followed by communication and clear expectations; without these, customers are unlikely to return.
Shifting the Industry: Inside Tektonic 2026 with Sunil Patel
Q: What makes the coaching showdown a key feature, and how does it fit Tektonic's philosophy?
The coaching showdown aggregates diverse coaching perspectives since no single coach fits every business; it provides a spectrum of approaches so attendees can find a coach whose style and method matches their needs while fostering healthy debate and shared insights.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
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Frequently Asked Questions About Ratchet+Wrench Radio

What is Ratchet+Wrench Radio about and what kind of topics does it cover?

A practical, leadership- and finance-forward show focused on the auto repair industry, business growth, and the evolving tech and safety landscape. Episodes frequently explore scaling founder-led shops, managing profitability and cash flow, education and workforce development, and how industry trends—like electrification, AI, and ADAS—shape operations. Guests range from shop owners and CPAs to educators and safety experts, providing actionable takeaways for owners, managers, and practitioners aiming to improve operations, profitability, and resilience in a rapidly changing market.

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How many listeners does Ratchet+Wrench Radio get?

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How many subscribers and views does Ratchet+Wrench Radio have?

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Which podcasts are similar to Ratchet+Wrench Radio?

These podcasts share a similar audience with Ratchet+Wrench Radio:

1. Remarkable Results Radio Podcast
2. Chris Cotton Weekly Blitz
3. Business By The Numbers
4. Changing The Industry Podcast
5. Confessions of a Shop Owner

How many episodes of Ratchet+Wrench Radio are there?

Ratchet+Wrench Radio launched 9 years ago and published 463 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Ratchet+Wrench Radio?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Ratchet+Wrench Radio?

Rephonic pulls ratings and reviews for Ratchet+Wrench Radio from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Ratchet+Wrench Radio?

Recent guests on Ratchet+Wrench Radio include:

1. John Waters
2. James Baxter
3. Hunter Barton
4. Sunil Patel
5. Brian Bates
6. Randy Motos
7. Hunt Demarest
8. Mike Chung

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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