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Ratchet+Wrench Radio

Ratchet+Wrench
Automotive Industry
Leadership
Auto Repair Industry
Customer Service
Electric Vehicles
Communication
Right To Repair
Automotive Repair Industry
Auto Care Industry
Automotive Repair
Ratchet and Wrench Management Conference
Auto Repair
Technician Shortage
Tariffs
Automotive Aftermarket
Mental Health
Customer Experience
ADAS
Automotive Technology
R1234YF Refrigerant

Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

PublishesWeeklyEpisodes493Founded10 years ago
Number of ListenersCategory
Business

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Artwork for Ratchet+Wrench Radio

Latest Episodes

Finding technicians is hard. Keeping them is even harder. This episode explores why the most successful shops are shifting their focus from recruiting alone to creating careers employees don't want to leave.

Every shop owner has wondered why a technician really left. Was it the pay? The culture? The workload? Or something they never heard about? After nearly three decades recruiting technicians, Joe Henry has heard the stories candidates don't tell their... more

Many shop owners set out to build a business but end up building themselves a job. Chris Knuth knows that trap firsthand. In The Owner's Manual, he shares the lessons he learned moving from technician to shop owner to entrepreneur and investor — and ... more

Training shouldn't end when the class does. Ellie Pentland of Throttle Muscle shares how repair shop owners can build more effective training programs by setting clear goals, keeping employees focused and following up consistently.

Key Facts

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Recent Guests

Joe Henry
Founder of ACT Auto Staffing
ACT Auto Staffing
Episode: What Recruiters Hear That Shop Owners Never Do
Chris Knuth
Author of The Owner's Manual, auto repair shop owner and entrepreneur
Author, The Owner's Manual
Episode: From Shop Owner to Entrepreneur: Building a Business That Thrives Without You
Ellie Pentland
Representative of Throttle Muscle
Throttle Muscle
Episode: Building a Training Program That Actually Works
Jim Saeli
Automotive business coach and trainer who helps independent repair shops identify barriers to growth
Episode: Why Good Shops Stop Growing
Jeff Wiener
Chief Operating Officer of Nation Safe Drivers
Nation Safe Drivers
Episode: Why EV Towing Is Changing Everything for Repair Shops
Bill Snow
Bill Snow of Rad Air
Rad Air Mechanical & Tire
Episode: Run It Like You Own It? Why That Mindset Fails Managers
Kristi Werner
CEO of United Recyclers Group
United Recyclers Group
Episode: The Future of Parts Sourcing: How Auto Part Search Is Changing the Way Shops Buy Recycled OEM Parts
Scott Anderson
President and COO of GreatWater 360 Auto Care
GreatWater 360 Auto Care
Episode: Letting Go: The Emotional Side of Selling Your Auto Repair Shop
Dr. Blaire O'Neal
Author of Totaled, The Real Cost of Vehicle Loss
Depth Services / Automotive Body Parts Association
Episode: When Repair Costs Total More Than Cars

Hosts

Christine Schaffrin
Host of Ratchet+Wrench Radio, Ratchet+Wrench / Endeavor B2B affiliations present across episodes.
Christine
Repeated host identifier across episodes with affiliation to Ratchet+Wrench Radio; exact surname varies in sources.

Reviews

4.6 out of 5 stars from 32 ratings
  • Actionable strategies!

    Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Good content, need to improve sound quality

    I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!

    Apple Podcasts
    3
    Ynot307
    United States7 years ago
  • Top notch

    This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.

    Apple Podcasts
    5
    sugarthumb
    United States9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Sound quality and guest speaking dynamics are areas some listeners feel could improve.
Broad topic variety keeps content fresh and relevant for operators and leadership.
Listeners value the actionable strategies from industry experts.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Building a Training Program That Actually Works
Q: Why is it important to start with a clear goal when building a training program?
A clear goal defines what success looks like, guides the content to fit company needs, and helps measure whether the training actually moves the needle.
Why EV Towing Is Changing Everything for Repair Shops
Q: What misconception about EV roadside assistance should repair shop owners stop believing?
That EVs break down frequently; in reality, most events are operational and tied to charging or battery systems, so shops should focus on adapting roadside operations and charging infrastructure rather than assuming high mechanical failure rates.
Why EV Towing Is Changing Everything for Repair Shops
Q: From a shop owner's perspective, why should they care about roadside assistance trends and EVs?
Because roadside assistance is the first point of contact when something goes wrong; understanding EVs and coordinating with towing providers improves the chances of capturing business and delivering a better customer experience.
Why EV Towing Is Changing Everything for Repair Shops
Q: Where does the data about 95% of EV towing events coming from come from, and why is that important for shop owners to understand?
The data comes from roadside assistance operations across large fleets, reflecting that most EV events are battery or charging-related rather than mechanical failures, which shifts how shops should approach diagnostics, customer education, and service delivery.
When Repair Costs Total More Than Cars
Q: Is there a point where modern vehicles become too expensive to fix for the average consumer?
Yes. The discussion suggests a threshold where repair costs, driven by high technology and parts, exceed a vehicle's value or the payout from insurance, pushing more cases toward total loss, especially as high-value newer models plus sensors drive up repair costs. This tipping point varies by individual circumstances but is increasingly common as costs outpace vehicle value.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About Ratchet+Wrench Radio

What is Ratchet+Wrench Radio about and what kind of topics does it cover?

The show centers on practical leadership, profitability, and industry-wide shifts in auto care, blending shop-owner tactics with broader trends like battery tech, AI adoption, real estate leverage, and policy battles. Episodes frequently unpack emotional exits, wealth-building through exits and private equity, and hands-on strategies—from talent pipelines and culture to customer trust, philanthropy, and data-driven decision making. A standout is the mix of long-form guest storytelling with actionable frameworks, making complex industry dynamics approachable for operators and decision-makers evaluating growth, succession, or tech investments.

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How many listeners does Ratchet+Wrench Radio get?

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Which podcasts are similar to Ratchet+Wrench Radio?

These podcasts share a similar audience with Ratchet+Wrench Radio:

1. Remarkable Results Radio Podcast
2. Business By The Numbers
3. Chris Cotton Weekly Blitz
4. Confessions of a Shop Owner
5. Shop Fix Academy Podcast

How many episodes of Ratchet+Wrench Radio are there?

Ratchet+Wrench Radio launched 10 years ago and published 493 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Ratchet+Wrench Radio?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Ratchet+Wrench Radio?

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What guests have appeared on Ratchet+Wrench Radio?

Recent guests on Ratchet+Wrench Radio include:

1. Joe Henry
2. Chris Knuth
3. Ellie Pentland
4. Jim Saeli
5. Jeff Wiener
6. Bill Snow
7. Kristi Werner
8. Scott Anderson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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