Mastering CS: Candid Leader Insights
Custify | Customer SuccessWelcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversa... more
| Publishes | Twice weekly | Episodes | 45 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Ellen Quirke, Head of Customer Success at IRIS Audio, the AI audio company helping teams remove background noise and capture clearer conversations at scale.Ellen shar... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Simon Montgomery, COO at ID-PAL, the identity verification platform helping businesses confirm who their customers really are in seconds.
Simon shares how hi... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Ryan Miller, Head of Customer Success at Cogniss. Ryan shares how an unconventional path through business strategy, entrepreneurship, and no-code development s... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jonny Davies, Head of Customer Success at Vixio. Jonny unpacks how he is reshaping CS at Vixio — from redefining roles and rebuilding health scores to implemen... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kasia Laugenie, Customer Success Director at Jacquard, the generative AI platform helping global brands produce on-brand messaging at scale.
Kasia shares her ... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas, Customer Care & Success Manager at CargoFive. Sara shares insights from her multifaceted career spanning customer service, procurement,... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Glenn Debattista, COO at BetStarters. Glenn shares how his sportsbook trading background shaped his leadership style, how he scales B2B organizations, hires fo... more
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jeroen Kuiper, Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while sca... more
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Frequently Asked Questions About Mastering CS: Candid Leader Insights
What is Mastering CS: Candid Leader Insights about and what kind of topics does it cover?
Offering a deep dive into Customer Success, this content showcases conversations with industry leaders that explore both the challenges and opportunities within this evolving profession. Episodes frequently touch upon themes such as leadership strategies, the importance of empathy and personalization in customer relationships, innovative approaches to customer engagement and retention, and the impact of market conditions on Customer Success operations. The discussions are enriched by personal anecdotes and practical advice that aim to equip listeners with actionable insights to enhance their own practices and strategies. The focus on candid exchanges reveals not just methodologies, but also the human aspect of the Customer Success field, ma... more
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These podcasts share a similar audience with Mastering CS: Candid Leader Insights:
1. Morbid
How many episodes of Mastering CS: Candid Leader Insights are there?
Mastering CS: Candid Leader Insights launched 2 years ago and published 45 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Mastering CS: Candid Leader Insights?
Recent guests on Mastering CS: Candid Leader Insights include:
1. Bettina Berger
2. Philip Simon
3. Karina De Alba
4. Mark Stagi
5. Sandra Campo
6. Renata Pinheiro
7. Josephine Kibibi
8. Anton Lagochniak
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