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/ideas

Intercom
Intercom
Customer Service
Generative AI
Product Development
B2B Product Management
Artificial Intelligence
Product Design
User Interface Design
Ai-Driven Transformation
B2C Product Management
Customer Segmentation
Customer Service Software
User Experience
Analytics
Service Level Agreements (slas)
Customer Feedback
History Of Technology
Openai
AI Product Management
Chatgpt

/ideas podcast is all about what it really takes to become an AI-first company.

Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.

These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engin... more

PublishesMonthlyEpisodes41Founded6 years ago
Number of ListenersCategories
BusinessTechnology

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Artwork for /ideas

Latest Episodes

Intercom's Chief AI Officer Fergal Reid and VP of Design Emmet Connolly sit down to chart the current state of AI – why scaling pre-training hit limits, how reasoning models and reinforcement learning surged, and what the “DeepSeek moment” revealed a... more

In the first episode of /ideas, Chief Product Officer Paul Adams talks with Co-founder and Chief Strategy Officer Des Traynor about how AI is reshaping everything: how we build products, structure teams, and go to market.

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https://... more

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process, from balancing simpli... more

AI models are getting cheaper, faster, and more accessible – but what does that mean for businesses and product builders? Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate b... more

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Recent Guests

Bobby Pinero
Co-founder and CEO of Equals
Equals
Episode: Mastering SaaS metrics with Equals CEO Bobby Pinero
Enzo Avigo
Co-founder and CEO of June, a next-gen analytics platform for B2B SaaS
June
Episode: Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
Fergal Reid
VP of AI at Intercom
Intercom
Episode: Off Script: Reinventing customer service with AI
Molly Mahar
Staff Product Designer at Intercom
Intercom
Episode: How to design standout products in an AI world

Host

Paul Adams
Chief Product Officer at Intercom, with insights on organizational change.

Reviews

4.7 out of 5 stars from 61 ratings
  • Favourite Product Pod

    Really enjoying this show. The show conveys an aspirational product culture it’s really interesting to hear shared. I’ve listened to each episode multiple times over. Please keep producing more! Thanks, Luke

    Apple Podcasts
    5
    Luke Shipley
    United Kingdom4 years ago
  • Great insight

    Two product legends and a great pod to boot. Thanks for this.

    Apple Podcasts
    5
    Stock Guy 2020
    Canada6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners frequently express appreciation for the insights shared, noting the aspirational quality of the discussions about product culture and AI.
The podcast is highly regarded for its quality content and the expertise of its hosts and guests.

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Talking Points

Recent interactions between the hosts and their guests.

Mastering SaaS metrics with Equals CEO Bobby Pinero
Q: How can companies better integrate storytelling by leveraging their metrics?
Fundamentally understand your business story and only use metrics that support that narrative.
Mastering SaaS metrics with Equals CEO Bobby Pinero
Q: What are some common mistakes that companies or founders make when evaluating metrics or operational metrics?
One mistake is applying metrics without tailoring them to their business type, and isolating a single metric as the definitive measure of success.
Mastering SaaS metrics with Equals CEO Bobby Pinero
Q: Why is having a deep understanding of key metrics so crucial in the SaaS world, and what makes it so complex?
Metrics serve as instrumentation for understanding and running the business but are complex in SaaS because profitability on customers takes time to assess.
How to design standout products in an AI world
Q: How do you get to that confidence point where you're like, oh, I've seen enough anecdotal evidence that convinces me that this is good?
It's about finding shared design principles and gaining insights from iterative testing and user feedback.
How to design standout products in an AI world
Q: Do you think designers need to get more technical?
They need a good understanding of the systems they are working with, but it's more about systems thinking than coding skills.

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Frequently Asked Questions About /ideas

What is /ideas about and what kind of topics does it cover?

The focus of this engaging podcast series revolves around the journey and elements that are crucial for companies aiming to become AI-first. By featuring conversations with leaders from innovative organizations, insights are shared on transforming various internal processes, enhancing operational efficiency, and adapting to a landscape heavily influenced by artificial intelligence. Listeners can expect dynamic discussions that delve into how to restructure workflows, re-evaluate product strategies, and elevate marketing approaches to harness the power of AI effectively. Unique to the series is its candid approach, presenting dialogues that feel like they're drawn from behind-the-scenes at organizations exploring the evolving nature of work ... more

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Which podcasts are similar to /ideas?

These podcasts share a similar audience with /ideas:

1. REWORK
2. Cheeky Pint
3. Y Combinator Startup Podcast
4. BG2Pod with Brad Gerstner and Bill Gurley
5. My First Million

How many episodes of /ideas are there?

/ideas launched 6 years ago and published 41 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on /ideas?

Recent guests on /ideas include:

1. Bobby Pinero
2. Enzo Avigo
3. Fergal Reid
4. Molly Mahar

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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