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Inside Tech Comm with Zohra Mutabanna

Zohra Mutabanna
Artificial Intelligence
Metadata
Agentic AI
Audio Synthesis
Accessibility
Networking
Technical Communications
Hiring
Kartika Raman
AI Readiness
Intellectual Property
Chatgpt
Skyflow
Resume Writing
Multimodal AI
Data Fabrics
Retrieval Augmented Generation (RAG)
Enterprise Metadata Standards
Microaggressions
Mentorship

Inside Tech Comm is a show for anyone interested in learning more about technical communication. It will also be of interest to those who are new to the field or career-switchers exploring creative ways to expand their horizon. You can write to me at insidetechcomm@gmail.com. I would love to hear from you.

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Latest Episodes

What if we stopped thinking about AI simply as a tool for doing our existing work faster—and started treating it as a new material for designing experiences?

In this episode, I talk with Josh Clark and Veronica Kindred, co-authors of Sentient Design... more

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We talk with Lindsey Rix about moving beyond AI anxiety and experimenting with what AI can actually make possible for technical writers.

Drawing from her presentation, Content Is the Strategy, Lindsey shares how she moved from experimenting with cus... more

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We talk with Sharon Burton, editor of Women in Technical Communication, about how women’s stories reveal the real history of technical communication and why our work is bigger than “typing words.” We connect documentation to revenue, customer stickin... more

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We explore how to navigate bias, claim space, and thrive in systems not built for women and minorities. Kae Williams shares practical ways to build influence, handle microaggressions, and reach senior leaders with competence and calm. We touch upon t... more

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We ask Julie Trostad how authors can protect their work in an AI-first world and where ethics, law, and new licensing models meet. From content fingerprinting to smarter metadata, we map practical steps, real risks, and hopeful paths for fair compens... more

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The AI tools arrived, the dashboards lit up, and the ROI… didn’t. Monica Marquez of Flipwork unpacks what actually drives meaningful adoption—and what kills it. The short answer: people and process, not just platforms. The longer answer: psychologica... more

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We kick off the new season by breaking down the “contractor mindset” for writing prompts — the key to getting AI to deliver to spec, not with unnecessary “flair.”

Chuck Nealis joins us to explore how to write high-impact prompts through the lens of ... more

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We unpack how structured content and metadata make AI useful, reliable, and traceable across complex organizations. Regina and Max join us to connect strategy and tech, from RAG fundamentals to governance that bridges silos and boosts trust.

Some hi... more

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Recent Guests

Kae Kronthaler-Williams
Software marketing executive and author of Not Made For You
Not Made For You (book)
Episode: S7E4 Claiming Space In Systems Not Built For You with Kae Kronthaler-Williams
Julie Trostad
Head of US Publishing at Amlet AI; founder of Paperbacks and Pixels
Amlet AI
Episode: S7E3 Who Owns Ideas When Machines Learn From Us with Julie Trelstad
Monica Marquez
Executive with 20+ years in corporate roles at Google, Goldman Sachs, EY, Bank of America
FlipWork / Client organizations mentioned
Episode: S7E2 People Squared: Reinventing Work With AI with Monica Marquez
Chuck Nealis
Instructional designer, change lead, author on AI and instructional design
Independent author and consultant
Episode: S7E1 When Your Bot Writes Poetry For Execs with Chuck Nealis
Regina Lynn Preciado
Senior Director of Content Strategy Solutions at Content Rules
Content Rules
Episode: S6E5 Smart Metatagging Tips for a Path to AI-ready Content with Regina and Max
Max Swisher
Director of Technology at Content Rules
Content Rules
Episode: S6E5 Smart Metatagging Tips for a Path to AI-ready Content with Regina and Max
Manny Silva
Head of Documentation at Skyflow; author and open-source contributor
Skyflow
Episode: S6E4 Audio Synthesis in AI: Breaking Down Barriers with Manny Silva
Kartika Raman
Lead technical writer at Salesforce, AI content experience team
Salesforce
Episode: S6E3 Beyond Documentation: Building Knowledge Systems for AI with Kartika Raman
Jack Molisani
President of ProSpring Technical Staffing; author of Be the Captain of Your Career
ProSpring Technical Staffing
Episode: S6E2 Resume Robots and Chatbot Interviews: Surviving the AI Hiring Maze with Jack Molisani

Host

Zohra Mutabanna
Host of Inside Tech Comm

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Talking Points

Recent interactions between the hosts and their guests.

S6E2 Resume Robots and Chatbot Interviews: Surviving the AI Hiring Maze with Jack Molisani
Q: How should candidates approach resume writing in the AI era?
Tailor the resume to the specific job, avoid vague terms, demonstrate concrete experience with tools and outcomes, and show how you integrate AI to enhance, not replace, your expertise; avoid misaligned ATS keywords by ensuring content reflects actual work.
S6E2 Resume Robots and Chatbot Interviews: Surviving the AI Hiring Maze with Jack Molisani
Q: What trends have you seen since generative AI made its appearance, and how have job descriptions changed?
There's a shift toward valuing domain knowledge, clarity of communication, and the ability to integrate AI as a tool rather than rely on it for everything; employers want humans who can steer AI outputs, validate them, and tailor content to audience needs.
S6E5 Smart Metatagging Tips for a Path to AI-ready Content with Regina and Max
Q: How can teams integrate meta tagging into existing workflows without adding burden?
Treat metadata tagging as part of the authoring process, use human-in-the-loop validation, and leverage tooling that supports structured repositories and terminology management to minimize friction.
S6E5 Smart Metatagging Tips for a Path to AI-ready Content with Regina and Max
Q: What are the main challenges when adopting metadata tagging across an organization?
The biggest barriers are people and governance: getting all content creators to tag consistently, overcoming fear and lack of AI literacy, and establishing standard metadata schemas that work across diverse teams.
S7E4 Claiming Space In Systems Not Built For You with Kae Kronthaler-Williams
Q: Can you share some patterns you observed that affected promotions and visibility?
Patterns included influence being tied to who you know and who gets the stretch assignments, not necessarily merit; leadership often equated with visibility rather than true competence; women and minorities frequently lacked advocacy and access to informal networks.

Audience Metrics

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Frequently Asked Questions About Inside Tech Comm

What is Inside Tech Comm about and what kind of topics does it cover?

A tech-communication-focused show that frequently explores how AI, metadata, and knowledge systems intersect with content strategy, documentation, and enterprise workflows. Recent conversations emphasize practical prompts and governance for AI-driven writing, agentic AI, and the integration of audio synthesis and multimodal content into documentation pipelines, alongside broader topics like equity in tech, leadership, and organizational transformation. Noteworthy is the consistent emphasis on actionable guidance—from structuring metadata and RAG workflows to building knowledge systems and responsible AI practices—making it useful for technical writers, content designers, and tech leaders evaluating AI-enabled workflows. Listeners can expect... more

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Inside Tech Comm launched 5 years ago and published 61 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on Inside Tech Comm include:

1. Kae Kronthaler-Williams
2. Julie Trostad
3. Monica Marquez
4. Chuck Nealis
5. Regina Lynn Preciado
6. Max Swisher
7. Manny Silva
8. Kartika Raman

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