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Artwork for In Good Company: EliseAI Multifamily Podcast

In Good Company: EliseAI Multifamily Podcast

EliseAI
Eliseai
Artificial Intelligence
Proptech
Centralized Services
Centralization
Multifamily Housing
Revyse
Grottoai
Leadership
Dominium
Vendor Management
Time Management
Customer Experience
Operational Systems
Resident Experience
Whitewater (business Growth)
On-Site Burnout
AI Tools In Real Estate
Resident Reviews
Turnover

Host Jacob Kosior sits down with multifamily operators, executives, and leaders to talk about what it actually takes to build, lead, and grow something that lasts. Every episode covers the decisions, the hard lessons, and the kind of thinking you only develop from years in the work. If you're building something in multifamily or property management—a business, a team, a career—this is the conversa... more

PublishesTwice monthlyEpisodes10Founded4 months ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for In Good Company: EliseAI Multifamily Podcast

Latest Episodes

Marcella Eppsteiner holds one of the most unique titles in multifamily, and she makes the case that it's about to become essential. As Chief Experience Officer at Mission Rock Residential, she owns both the customer experience and the team member exp... more

YouTube

Nick Deveau is on a mission to fix billions of dollars being lost through apartments sitting vacant each year. As Co-Founder and CEO of GrottoAI, he's built a coaching tool that works alongside multifamily leasing teams on their calls and onsite tour... more

YouTube

Jen Tindle has spent her career at the intersection of real estate and technology. Today she's VP of Partnerships and Strategic Initiatives at Grace Hill, where she leads M&A, partner programs, and data products. She also writes the All About CRE Sub... more

YouTube

Jamie Gorski has 25+ years of C-suite multifamily experience across marketing, operations, and resident experience. Through her companies Catchpoint Collective and Journey Lens, she advises operators, proptech companies, and investors.

Jamie started... more

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Brittany Gonzalez has built centralized services teams twice, at two different organizations. Brittany is Senior Manager of Centralized Services at RangeWater Residential. Before RangeWater, she spent over six years at Cardinal Group, starting as an ... more

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Dan Oltersdorf has spent over 20 years thinking about how housing operators actually work.

Dan is President of Centricity, the back-office partner for property accounting, HR, IT, insurance, and ancillary revenue. Before Centricity, he spent more th... more

YouTube

Bobbi Steward saw multifamily vendor management was broken and decided to fix it. Bobbi is Co-Founder & CEO of Revyse, the vendor management platform helping operators bring clarity to contracts, compliance, and spend. Before Revyse, Bobbi came up th... more

YouTube

The hardest part of adopting new technology isn't the software. It's the people.

Chris Lahna is Partner, President of Property Management and Chief Talent Officer at Dominium — one of the country's largest affordable housing operators, with 50 year... more

YouTube

Key Facts

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Recent Guests

Marcella Eppsteiner
Chief Experience Officer at Mission Rock Residential
Mission Rock Residential
Episode: What Wins Renters in a Concession-Heavy Market │ Marcella Eppsteiner, CXO at Mission Rock Residential
Nick Deveau
Co-Founder & CEO of GrottoAI
GrottoAI
Episode: Why Your Next Leasing Agent Might Be a Bartender │ Nick Deveau, Co-Founder & CEO at GrottoAI
Jen Tindle
Vice President of Partnerships and Strategic Initiatives at Grace Hill
Grace Hill
Episode: One in Three Prospects Never Get a Follow-Up: Inside Grace Hill Data │ Jen Tindle, VP of Partnerships and Strategic Initiatives at Grace Hill
Jamie Gorski
Founder & President at Catchpoint Collective
Catchpoint Collective
Episode: 25 Years In The Multifamily C-Suite: Why The Onsite Role Must Change │ Jamie Gorski, Founder & President at Catchpoint Collective
Brittany Gonzalez
Senior Manager of Centralized Services at RangeWater Real Estate
RangeWater Real Estate
Episode: Centralization in Multifamily: The Hard Skills Aren't the Hard Part │ Brittany Gonzalez, Senior Manager of Centralized Services at RangeWater
Dan Oltersdorf
President of Centricity
Centricity
Episode: Surviving vs. Thriving: What Separates Multifamily Operators in 2026 │ Dan Oltersdorf, President of Centricity
Bobbi Steward
CEO & Co-Founder of Revyse
Revyse
Episode: What Nobody Tells You About Building From Scratch in Multifamily │ Bobbi Steward, CEO & Co-Founder of Revyse
Chris Laney
President of Property Management, Chief People Officer, and Head of Technology at Dominium
Dominium
Episode: The Uncomfortable Truths About Transformation at Scale │ Managing 40,000+ Apartments ft. Chris Lahna of Dominium
Alex O'Brien
CEO and co-founder of Cardinal Group Companies
Cardinal Group Companies
Episode: How Cardinal Group Builds Leaders, Not Managers ft. CEO Alex O'Brien

Host

Jacob Kosior
Host of In Good Company; leads discussions on leadership, technology, and growth in multifamily.

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Talking Points

Recent interactions between the hosts and their guests.

What Wins Renters in a Concession-Heavy Market │ Marcella Eppsteiner, CXO at Mission Rock Residential
Q: What changes do you see for on-site teams in the near future?
There will be a continued emphasis on human layer specialization, with AI handling data-driven tasks and on-site teams focusing on high-quality conversations, closing deals, and proactive maintenance when possible.
What Wins Renters in a Concession-Heavy Market │ Marcella Eppsteiner, CXO at Mission Rock Residential
Q: What role does centralization play in CX and turnover management?
Centralization is evolving to centralize functions and roles in a way that clarifies responsibilities, supports team members, and ultimately reduces attrition by providing clear expectations and pathways for growth.
What Wins Renters in a Concession-Heavy Market │ Marcella Eppsteiner, CXO at Mission Rock Residential
Q: How does experience show up in a concession-heavy Denver market?
Experience is embedded in everyday interactions, training, and ensuring that human connections differentiate the brand even when concessions are available, through timely responses and personalized engagement.
What Wins Renters in a Concession-Heavy Market │ Marcella Eppsteiner, CXO at Mission Rock Residential
Q: What does the Chief Experience Officer role look like day-to-day at Mission Rock?
Marcella describes overseeing customer experience, people and culture, marketing, revenue management, and learning and development, with daily collaboration across operations to ensure a cohesive experience for prospects and residents.
One in Three Prospects Never Get a Follow-Up: Inside Grace Hill Data │ Jen Tindle, VP of Partnerships and Strategic Initiatives at Grace Hill
Q: What should operators focus on for the rest of 2026?
The top focus is embedding AI into workflows to automate processes and reduce human error, not merely granting access to a tool; this involves selecting the right PropTech integrations or generative AI solutions and ensuring practical, ongoing use within daily operations.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show centers on leadership, operations, and technology in multifamily real estate, featuring executives and practitioners who are reshaping on-site roles, centralized services, and back-office efficiency through AI and modern workflows. Across episodes, listeners hear candid discussions about scaling teams, managing change, and balancing human-centric resident experiences with data-driven improvements. Notable through-lines include a focus on leadership development, practical playbooks for centralization, and the role of Proptech in transforming property management. The format tends to mix career-path storytelling with tactical insights, making it useful for operators, be they on-site managers or senior leaders, who are evaluating how ... more

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this podcast launched 4 months ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Marcella Eppsteiner
2. Nick Deveau
3. Jen Tindle
4. Jamie Gorski
5. Brittany Gonzalez
6. Dan Oltersdorf
7. Bobbi Steward
8. Chris Laney

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