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Fixed Ops Roundtable

Ted Ings
Artificial Intelligence
Northwood University
BG Products
Automotive Industry
Fixed Operations
DART Program
Fixed Ops Roundtable
Fixed Ops
Nation Safe Drivers
Privacy For Cars
Truvideo
Uber
Bozard Ford Lincoln
Mobile Service
Data Privacy
Integrations
Dealership Payments
Redline Connect
Parts Pro
Interstate Billing Service

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

PublishesWeeklyEpisodes289Founded4 years ago
Number of ListenersCategories
ManagementBusinessMarketing

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Artwork for Fixed Ops Roundtable

Latest Episodes

Gabe Schiffer is the Customer Success Manager, Siro AI, the platform quietly reshaping how fixed ops teams communicate, coach, and close. Gabe works directly with dealerships and fixed ops teams to implement, optimize, and get measurable results from... more

Melissa Terrell is one of the automotive industry's leading voices on reputation management and customer intelligence. At Widewail, a platform born from within the auto industry, she works with dealerships across the country to help them systematical... more

Kim Saylor is Senior Director of Product Marketing at CDK Global, the industry's leading dealership technology provider. With deep expertise in fixed operations and consumer behavior, Kim has spent years translating data into strategy for dealers nat... more

Chase Southwick is the 63rd General Chair of the Northwood University International Auto Show, the largest outdoor new car auto show in the United States. A student at Northwood University, America's Automotive University, Chase oversees a team of de... more

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Recent Guests

Chase Southwick
63rd General Chair of the Northwood International Auto Show
Northwood University
Episode: Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show
Karl Murphy
CEO of Spiffy
Spiffy
Episode: Karl Murphy: The New Mobile Service Model Dealers Are Using to Hit $750K a Year
Chris Austin
Chief Revenue Officer, StrategicSource
StrategicSource
Episode: Chris Austin: The Leak in Your P&L That Selling More Cars Won't Fix
Matt Leone
CEO of DriveCentric
DriveCentric
Episode: Matt Leone: The CRM Lie That's Costing Dealers Millions
Ari Polakov
Founder/Executive at Flai (AI communications platform for car dealerships)
Flai
Episode: Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments
Kyle Johnson
Co-founder and CMO of Redline Connect
Redline Connect
Episode: The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect
Bill Demaree
Executive leader overseeing fixed operations at multiple Tom Wood Auto Group rooftops
Tom Wood Auto Group
Episode: Fixed Ops at Full Speed with Bill Demaree
Laurie Halter
Founder of Charisma Communications, PR expert in automotive tech
Charisma Communications
Episode: How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter
Dan Shine
Senior automotive journalist, Automotive News
Automotive News
Episode: Why Fixed Ops Is About to Carry the Entire Dealership with Dan Shine

Hosts

Ted Ings
Host of Fixed Ops Roundtable with a focus on automotive fixed ops leadership and practical implementation guidance
Sarah Vantine
Co-host and interviewer who introduces guests and facilitates discussion

Reviews

4.2 out of 5 stars from 17 ratings
  • Great Podcast

    Wow! Ted Ings is truly the best in the business at bringing together knowledgeable professionals in the automotive space! These podcast episodes are packed with best practices and amazing insights. 10/10 recommend giving it a listen!

    Apple Podcasts
    5
    NessaLee2003
    United States3 months ago
  • SO much value!

    Between the different hot topics of the industry, and leaders who provide great insights and examples, this podcast is a favorite of mine. Listening to how I can grow and make myself better not only benefits myself, but the entire company culture. Thank you Fixed Ops Roundtable for this platform!

    Apple Podcasts
    5
    drivefast2000
    United States3 months ago
  • Best in Automotive

    This podcast is overall so informative keeps me updated on the industry as well as individuals who perform best practices. Not to mention the community that comes along with this, empowering individuals all around! ⭐️⭐️⭐️⭐️⭐️

    Apple Podcasts
    5
    KKN145
    United States3 months ago
  • Hands down Best Resource in Fixed Ops

    If you’re in the automotive space, especially fixed ops, this podcast is a must-listen! Every episode is packed with real, actionable insights from people who are actually in the industry. You can tell it’s built by people who genuinely care about helping dealerships grow and improve. What I love most is how relevant and up-to-date everything is. They’re talking about the challenges dealers are facing right now and more importantly, what the best in the industry are doing about it. It’s rare to ... more

    Apple Podcasts
    5
    honeyboobooisme
    United States3 months ago
  • Amazing!

    Amazing information for individuals coming into the automotive industry!

    Apple Podcasts
    5
    Bella Smylie
    United States3 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the depth of expertise and relevance of topics.
Ted brings together industry experts to deliver practical, actionable fixed-ops insights.
Content is consistently valuable for dealerships seeking real results in service operations.

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Talking Points

Recent interactions between the hosts and their guests.

How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah
Q: Can you share any statistics or numbers about the impact RevolutionParts has already made in the industry?
We currently work with about 2,500 dealerships, powered over $4.25 billion in part sales, and are pushing toward more dropship orders and broader online presence for dealers.
How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah
Q: Ibrahim, I want to kick things off with what inspired you to start RevolutionParts, and what are your goals for the future of the company?
I wanted to apply my payments and e-commerce background to an underserved industry; RevolutionParts aims to remove friction between buyers and sellers, build a collaborative dealer network, and scale online parts sales across the industry.
Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show
Q: What is the history of the Northwood International Auto Show and its relationship to Northwood University?
Chase describes Northwood as America's Automotive University, with the auto show a long-standing, student-run staple that brings together campus, community, and industry, and grows to over 300 vehicles this year.
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
Q: Can you explain Spark AI and how Reynolds approaches AI across products?
Spark AI is the unified data layer powering multiple AI tools across fixed ops, sales, and F&I, integrated rather than siloed, enabling better data sharing and learning across applications.
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
Q: Tell us a little about yourself and what you have planned for Reynolds & Reynolds.
Walsh describes a long tenure at Reynolds, a focus on servant leadership, and a plan to empower and develop people while removing obstacles to customer success.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Fixed Ops Roundtable

What is Fixed Ops Roundtable about and what kind of topics does it cover?

The show centers on fixed operations leadership in the automotive retail space, with frequent deep dives into technology adoption, AI, data-driven workflows, and workforce development. Episodes feature operators, educators, journalists, and PR/marketing experts discussing practical improvements for service departments, profitability, customer experience, and talent pipelines, often anchored by real-world case studies and sponsor partnerships. A standout aspect is the mix of hands-on operational guidance (from AI tools to technician development programs) and strategic branding/communication angles, making it valuable for dealers, ops leaders, and tech-forward vendors seeking actionable insights.

What makes this program noteworthy is its sus... more

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Which podcasts are similar to Fixed Ops Roundtable?

These podcasts share a similar audience with Fixed Ops Roundtable:

1. Car Dealership Guy Podcast
2. Service Drive Revolution with Chris Collins
3. The Dealer Playbook
4. Automotive News Daily Drive
5. Dealer Talk With Jen Suzuki

How many episodes of Fixed Ops Roundtable are there?

Fixed Ops Roundtable launched 4 years ago and published 289 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Fixed Ops Roundtable?

Recent guests on Fixed Ops Roundtable include:

1. Chase Southwick
2. Karl Murphy
3. Chris Austin
4. Matt Leone
5. Ari Polakov
6. Kyle Johnson
7. Bill Demaree
8. Laurie Halter

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