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Fixed Ops Roundtable

Ted Ings
BG Products
Northwood University
Artificial Intelligence
DART Program
Fixed Ops
Automotive Industry
Fixed Operations
Fixed Ops Roundtable
Nation Safe Drivers
Truvideo
Dealership Payments
Redline Connect
Parts Pro
Interstate Billing Service
Cash Flow
Integrity Cost Consulting
Alliance Dealer Solutions
Service Retention
CDK Global
Citrin Automotive Hospitality

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

PublishesWeeklyEpisodes283Founded4 years ago
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BusinessMarketingManagement

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Latest Episodes

Matt Leone is the CEO of DriveCentric, the automotive engagement platform that has been redefining how dealerships connect with customers across every department, from sales and F&I to fixed operations. Under his leadership, DriveCentric has evolved ... more

Ari Polakov is the co-founder of Flai, an AI communications platform built specifically for automotive dealerships. Before founding Flai, Ari spent years studying the operational gaps inside service departments, particularly the hidden revenue being ... more

Kyle Johnson is the co-founder and CMO of Redline Connect. With over 15 years embedded exclusively in the automotive parts industry, Kyle has built and acquired multiple service businesses spanning parts delivery, outside marketing, and in-store staf... more

Bill Demaree is the Corporate Director of Fixed Operations for Tom Wood Automotive Group, one of Indiana's most respected dealer groups spanning 13 rooftops. With decades of experience in the automotive industry, Bill has built a reputation not just ... more

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Recent Guests

Kyle Johnson
Co-founder and CMO of Redline Connect
Redline Connect
Episode: The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect
Bill Demaree
Executive leader overseeing fixed operations at multiple Tom Wood Auto Group rooftops
Tom Wood Auto Group
Episode: Fixed Ops at Full Speed with Bill Demaree
Laurie Halter
Founder of Charisma Communications, PR expert in automotive tech
Charisma Communications
Episode: How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter
Dan Shine
Senior automotive journalist, Automotive News
Automotive News
Episode: Why Fixed Ops Is About to Carry the Entire Dealership with Dan Shine
Kent MacDonald
President of Northwood University
Northwood University
Episode: The University That's Quietly Reshaping the Auto Industry with Kent MacDonald
Anthony Giagnacovo
Guest from Nation Safe Drivers, partner in the industry
Nation Safe Drivers
Episode: The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo
Diego Rojas
Executive involved with the DART program at Lithia & Driveway
Lithia
Episode: Inside DART: The Program Lithia's CEO Is Betting the Next 80 Years On with Diego Rojas
Luke May
Owner/Operator of White Family Dealerships (five dealerships in SD and WY)
White Family Dealerships
Episode: From Ford Technician to 5 Dealerships: What the Industry Is Missing with Luke May
Brian Kramer
Representative of Cars Commerce, discussed as a guest expert
Cars Commerce
Episode: The AI Search Wake-Up Call Every Dealer Needs to Hear in 2026 with Brian Kramer

Hosts

Ted Ings
Host of Fixed Ops Roundtable with a focus on automotive fixed ops leadership and practical implementation guidance
Sarah Vantine
Co-host and interviewer who introduces guests and facilitates discussion

Reviews

4.2 out of 5 stars from 17 ratings
  • Great Podcast

    Wow! Ted Ings is truly the best in the business at bringing together knowledgeable professionals in the automotive space! These podcast episodes are packed with best practices and amazing insights. 10/10 recommend giving it a listen!

    Apple Podcasts
    5
    NessaLee2003
    United States2 months ago
  • SO much value!

    Between the different hot topics of the industry, and leaders who provide great insights and examples, this podcast is a favorite of mine. Listening to how I can grow and make myself better not only benefits myself, but the entire company culture. Thank you Fixed Ops Roundtable for this platform!

    Apple Podcasts
    5
    drivefast2000
    United States2 months ago
  • Best in Automotive

    This podcast is overall so informative keeps me updated on the industry as well as individuals who perform best practices. Not to mention the community that comes along with this, empowering individuals all around! ⭐️⭐️⭐️⭐️⭐️

    Apple Podcasts
    5
    KKN145
    United States2 months ago
  • Hands down Best Resource in Fixed Ops

    If you’re in the automotive space, especially fixed ops, this podcast is a must-listen! Every episode is packed with real, actionable insights from people who are actually in the industry. You can tell it’s built by people who genuinely care about helping dealerships grow and improve. What I love most is how relevant and up-to-date everything is. They’re talking about the challenges dealers are facing right now and more importantly, what the best in the industry are doing about it. It’s rare to ... more

    Apple Podcasts
    5
    honeyboobooisme
    United States2 months ago
  • Amazing!

    Amazing information for individuals coming into the automotive industry!

    Apple Podcasts
    5
    Bella Smylie
    United States2 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the depth of expertise and relevance of topics.
Ted brings together industry experts to deliver practical, actionable fixed-ops insights.
Content is consistently valuable for dealerships seeking real results in service operations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Why Fixed Ops Will Decide Who Wins in Automotive Retail in 2026 with Steve Greenfield
Q: What are some of the ways that dealers are staying ahead on the technology side in Fixed Operations?
Steve highlights practical use cases and the importance of starting with a specific objective, such as increasing revenue per RO or improving technician efficiency, then selecting vendors whose solutions clearly unlock the relevant KPIs.
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
Q: Can you explain smart surcharging and its impact on CSI?
Smart surcharging, when presented clearly with surcharge and non-surcharge options on customer-facing terminals, has shown little to no negative impact on CSI and can offset the majority of card processing fees.
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
Q: What role does no-code integration play in modern payments for dealerships?
No-code integrations allow dealers to choose their payment provider while ensuring seamless integration with their existing software, reducing data-entry friction and enabling better reconciliation.
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
Q: How do unintegrated payment systems create friction, and what's the fix?
Unintegrated systems require extra data entry and increase the chance of errors; the fix is to use integrated or no-code integrated payment providers that sync data across systems.
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
Q: What does a frictionless payment experience look like for fixed operations from the customer's perspective?
Customers want tap-to-pay, remote payments, and text-to-pay options to avoid lines and callbacks; the goal is to remove bottlenecks and keep the process quick and secure.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Fixed Ops Roundtable

What is Fixed Ops Roundtable about and what kind of topics does it cover?

The show centers on fixed operations leadership in the automotive retail space, with frequent deep dives into technology adoption, AI, data-driven workflows, and workforce development. Episodes feature operators, educators, journalists, and PR/marketing experts discussing practical improvements for service departments, profitability, customer experience, and talent pipelines, often anchored by real-world case studies and sponsor partnerships. A standout aspect is the mix of hands-on operational guidance (from AI tools to technician development programs) and strategic branding/communication angles, making it valuable for dealers, ops leaders, and tech-forward vendors seeking actionable insights.

What makes this program noteworthy is its sus... more

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Which podcasts are similar to Fixed Ops Roundtable?

These podcasts share a similar audience with Fixed Ops Roundtable:

1. Service Drive Revolution with Chris Collins
2. Automotive News Daily Drive
3. Car Dealership Guy Podcast
4. The Megyn Kelly Show
5. 32 Thoughts: The Podcast

How many episodes of Fixed Ops Roundtable are there?

Fixed Ops Roundtable launched 4 years ago and published 283 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Fixed Ops Roundtable?

Recent guests on Fixed Ops Roundtable include:

1. Kyle Johnson
2. Bill Demaree
3. Laurie Halter
4. Dan Shine
5. Kent MacDonald
6. Anthony Giagnacovo
7. Diego Rojas
8. Luke May

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