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Artwork for Credit Union Conversations

Credit Union Conversations

Mark Ritter
Credit Unions
MBFS
Artificial Intelligence
Interest Rates
Business Lending
Fintech
Credit Union
College Football
Small Business Lending
Agriculture
Gen Z
New York City
Tariffs
NACUSO
Inclusiv
Small Business Capital Initiative Training
West Community Credit Union
Delinquency
Lending
CU Business Group

Welcome to Credit Union Conversations podcast with your host, Mark Ritter, a forward-thinking CEO, who excels in helping credit unions, small businesses, and real estate investors succeed. Join Mark as he explores current trends, interview industry experts, and get fresh insights on optimizing your lending operations and delivering the best possible services to credit union members. More about you... more

PublishesTwice monthlyEpisodes140Founded5 years ago
Number of ListenersCategories
InvestingBusinessManagement

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Artwork for Credit Union Conversations

Latest Episodes

What do the latest business lending trends reveal about the health of the credit union industry? Business loan volume and deposits are growing, but rising delinquencies, regulatory uncertainty, and third-party vendor risk demand closer attention from... more

Is this episode with Kirk Drake real or AI-generated? It is real, but the conversation reveals how quickly artificial intelligence is transforming credit unions, CUSOs, fintech partnerships, business lending, and the future of work.

Kirk Drake, foun... more

Why do 77% of borrowers say loan payment protection provides meaningful financial security, while only 22% have purchased it? According to Alexia Johnson of Securian Financial, the biggest barrier is not a lack of need. It is a lack of trust, underst... more

How can credit unions use AI and digital lending tools without losing the human relationships that set them apart? Al Gregory, Chief Lending Officer at Securityplus Federal Credit Union, joins Mark Ritter to explain why technology should support, not... more

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Recent Guests

Kirk Drake
Leader of Cu 2.0
Cu 2.0
Episode: Is This Episode With Kirk Drake Real or AI? How Artificial Intelligence Is Transforming Credit Unions
Alexia Johnson
Representative from Securian Financial, focused on affinity solutions and credit union partnerships
Securian Financial
Episode: State of the Consumer: Loan Payment Protection With Alexia Johnson
Al Gregory
Al Gregory of Securityplus Federal Credit Union
Securityplus Federal Credit Union
Episode: Checking In With Al Gregory: AI and the Future of Credit Union Lending
Ed Marra
Member of MBFS Originations Group; background in lending and software integration
MBFS
Episode: Jammin' With Ed Marra of MBFS
Eben Sheaffer
Executive with Gotham Impact; former CFO/CIO at Inclusive; former leader at Neighborhood Trust (Lower East Side)
Gotham Impact; Inclusive; Neighborhood Trust
Episode: What is Eben Sheaffer Up To These Days?
Andrew Wilson
Chief Lending Officer, Navigator Credit Union
Navigator Credit Union
Episode: Checking In with Andrew Wilson of Navigator Credit Union
Michael Nagl
CEO of Centennial Lending
Centennial Lending
Episode: Checking In With Michael Nagl of Centennial Lending
Kendall Boyle
Portfolio analyst in MBFS credit department
MBFS
Episode: Let's Meet Kendall from MBFS!
Ian Lampl
Founder and CEO of LoanStreet
LoanStreet
Episode: Talking With Ian Lampl of LoanStreet

Host

Mark Ritter
Host of Credit Union Conversations

Reviews

5.0 out of 5 stars from 13 ratings
  • Thank you!

    Really enjoyed being on the show with Mark - such a wealth of credit union and commercial lending experience!

    Apple Podcasts
    5
    Gord Baizley
    Canada9 months ago
  • Excellent Podcast

    Mark has a unique variety of guests that provide value to small businesses and RE!

    Apple Podcasts
    5
    dtcray
    United States2 years ago
  • Great Podcast

    Mark does a great job of hosting. Through his at-ease demeanor, he engages with the guests and his topics in a straightforward manner that is approachable. All of which makes for a great listening experience for the audience.

    Apple Podcasts
    5
    Anonymous0117
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show blends industry history with current trends, offering both context and forward-looking guidance.
Listeners appreciate the host's approachable style and practical focus.
Guests bring deep credit union and lending expertise with actionable insights for practitioners.

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Talking Points

Recent interactions between the hosts and their guests.

State of the Consumer: Loan Payment Protection With Alexia Johnson
Q: What fits best for increasing penetration with payment protection among different generations?
Different generations require different approaches: younger borrowers may need more education and online resources, while older borrowers may be more skeptical. A hybrid approach—combining online information with personal contact—helps tailor conversations and improve understanding and uptake.
State of the Consumer: Loan Payment Protection With Alexia Johnson
Q: Alexia, I wanted to have you on today just because I think this is such an important topic. How would you describe payment protection and its relevance to credit unions and their members?
Payment protection ties a loan to a protection product that covers payments or can pay off the loan in certain events, which helps members manage income disruption and unexpected life events. It's about educating members early in the process and showing real-life scenarios to illustrate value, not just adding a cost at the end.
Checking In With Al Gregory: AI and the Future of Credit Union Lending
Q: So tell people about Securityplus and what you do there today.
Al explains that Securityplus was born out of a Social Security Administration foundation in Maryland, has around 600 million in assets, five branches, ~36,000 members, and is approaching 90 years in operation, with a leadership focus on integrating traditional relationship-based service with modern digital tools.
Checking In With Michael Nagl of Centennial Lending
Q: Tell people a little bit about what you're doing with the vehicle leasing.
Centennial Leasing started as a niche service to help credit unions service auto leases that their core systems couldn't handle, grew into a network with multiple leasing partners, and now serves as a full-service servicer, providing underwriting, servicing, and clear communication to borrowers across states.
History Lesson with Todd Harper and Mike Radway
Q: Why was HR 1151 needed, and how did bipartisan support form around it before and after the Supreme Court decision?
The guests explain the crisis of multiple common bond credit unions facing extinction, the quest for consumer choice, and the bipartisan coalition that formed to pass the act, aided by administration input and strategic framing.

Audience Metrics

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Frequently Asked Questions About Credit Union Conversations

What is Credit Union Conversations about and what kind of topics does it cover?

The show centers on credit unions, lending, and strategic partnerships, blending practitioner-focused discussions with hands-on operational detail. Episodes frequently feature senior leaders from credit unions, CUSOs, and fintech-enabled providers, covering topics like commercial lending, loan servicing, risk management, and vendor partnerships. A standout characteristic is the practical, relationship-driven approach to growing member impact—often illustrated with real-world case studies, regulatory context, and implementation alchemy (AI tools, digital transformation, and collaboration across ecosystems). This balance of deep industry expertise with accessible storytelling makes it valuable for listeners seeking actionable insights for str... more

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How many listeners does Credit Union Conversations get?

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What are the audience demographics for Credit Union Conversations?

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To see how many followers or subscribers Credit Union Conversations has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Credit Union Conversations?

These podcasts share a similar audience with Credit Union Conversations:

1. The Credit Union Leadership Podcast
2. Grow Your Credit Union
3. The Learning Leader Show With Ryan Hawk
4. Pardon My Take

How many episodes of Credit Union Conversations are there?

Credit Union Conversations launched 5 years ago and published 140 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Credit Union Conversations?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Credit Union Conversations?

Rephonic pulls ratings and reviews for Credit Union Conversations from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for Credit Union Conversations?

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What guests have appeared on Credit Union Conversations?

Recent guests on Credit Union Conversations include:

1. Kirk Drake
2. Alexia Johnson
3. Al Gregory
4. Ed Marra
5. Eben Sheaffer
6. Andrew Wilson
7. Michael Nagl
8. Kendall Boyle

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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