Connected Knowledge from Upland Software
Upland SoftwareExploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
| Publishes | Twice monthly | Episodes | 27 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
Imagine a support agent lost in a maze—too many tools, not enough answers, and frustration simmering on both ends of the line. Now flip the script: the answer appears before the question is even finished. Not magic. Not luck. But the result of a syst... more
Let’s start with a simple question: What happens to knowledge after it solves a problem?
In most organizations, the answer is… nothing. It dissolves into a Slack thread, hides in an inbox, or retreats into the quiet privacy of someone’s memory. But ... more
Imagine a world where knowledge isn’t just stored—it’s alive. It moves. It adapts. It finds you at precisely the moment you need it, seamlessly integrated into the tools you already use, whispering the right answer before you even realize you’re sear... more
We live in a world awash in information. Yet, finding the precise piece of knowledge we need, when we need it, feels increasingly like searching for a needle in a haystack the size of, well, the internet. It’s a paradox. We’re drowning in data, but p... more
On this episode of Connected Knowledge, Pete Wright sits down with Andrea Sabean, Senior Account Executive at Upland Software, to discuss the enduring importance of voice interactions in customer experience, even in the age of AI and chatbots.
While... more
Where is your competitive edge?
Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very people businesses strive to ... more
Join host Pete Wright on Connected Knowledge as he sits down with knowledge management gurus Rosemary Kirk and Alex Baker from Upland Software for a lively chat about unlocking the power of shared knowledge. They share telltale signs that your organi... more
This week, Pete Wright sits down with Simon Kriss, Asia Pacific's leading voice on the adoption and application of AI in customer experience. As AI technology continues to outpace human use cases, businesses are grappling with how to effectively impl... more
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Frequently Asked Questions About Connected Knowledge from Upland Software
What is Connected Knowledge from Upland Software about and what kind of topics does it cover?
Content primarily centers on the intersection of technology, knowledge management, and customer support, with a strong emphasis on artificial intelligence (AI) and its transformative effects on organizational processes. Episodes explore the intricacies of knowledge-centered service methodologies, discuss customer feedback's role in enhancing customer experience, and provide insights into the evolving landscapes of contact centers and customer interactions. Noteworthy discussions examine how AI can optimize knowledge curation and facilitate effective knowledge management systems while maintaining a human-centric approach to service. Overall, the content aims to foster a better understanding of how technology can be leveraged to improve servi... more
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How many listeners does Connected Knowledge from Upland Software get?
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How many episodes of Connected Knowledge from Upland Software are there?
Connected Knowledge from Upland Software launched 3 years ago and published 27 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Connected Knowledge from Upland Software?
Recent guests on Connected Knowledge from Upland Software include:
1. Andrea Sabean
2. Andy Scott
3. Michael Mattson
4. Luke Jamieson
5. Rosemary Kirk
6. Shelly Lindstrom
7. Samantha Middlebrook
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.