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Ticket Volume - IT Podcast

InvGate
IT Service Management
Service Management
Social Perception Of IT Professionals
Digital Transformation
Service Management Maturity Levels
Customer Experience
Devops
Asset Management
Mental Health
Regulatory Compliance
NIST2
Women In IT Service Management
Diversity In IT
AI Technology
Sustainability
IT Job Market
Technology
Environmental, Social, Governance (ESG)
Wiring the Winning Organization
GDPR

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

PublishesInfrequentlyEpisodes114Founded4 years ago
Number of ListenersCategory
Technology

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Artwork for Ticket Volume

Latest Episodes

In this episode of Ticket Volume – IT Podcast, host Matt Beran sits down with Prashant Arora (PepsiCo), Daniel Ciolek (InvGate), and Suzanne Galletly (AXELOS) to unpack how Artificial Intelligence is reshaping IT Service Management. From VR-powered t... more

When is it really time to replace IT tools? In this episode of Ticket Volume – IT Podcast, we dive into the warning signs, triggers, and challenges that push organizations to switch IT software.

Host Matt Beran sits down with Ignacio Harriague (Dire... more

In this special 100th episode of Ticket Volume – IT Podcast, we flip the script.

Instead of interviewing a guest, host and InvGate Product Specialist Matt Beran takes a moment to reflect on the journey so far — what the podcast has meant to him, how... more

YouTube

In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT services. Gabriela shares her insights ... more

YouTube

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Recent Guests

Georgina Otubela
Service Delivery Manager at Vita Bank, mentor at Reed Women in Technology Network, and ITIL certified professional with 12 years of experience in IT service management.
Vita Bank
Episode: 99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management
Linda Lenox
Expert in service management and technology operations
Episode: 96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics
John Gordon
Senior VP and Division President of the HP Managed Solutions Division
HP
Episode: 95. The Road to Zero Incidents: John Gordon on Preventative Incident Management
Vicki Rogers
Director of Service Management at Georgia Tech
Georgia Tech
Episode: 94. Optimizing Service Management for higher education: Insights with Vicki Rogers
Claire Agutter
Service management consultant, author, and chief architect for Verism.
Scopism
Episode: 93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark
Mark Smalley
Known as the ancient IT philosopher and consultant with a strong background in ITIL.
Independent Consultant
Episode: 93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark
Rob England
Author and former IT skeptic turned optimistic influencer in new management strategies.
Tail Unicorn
Episode: 93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark
Michael Mattson
CEO and Chief Empathy Officer of Walk-A-Mile CX with a background in customer experience at various organizations including insurance and postal service.
Walk-A-Mile CX
Episode: 92. Customer Experience And Emotional Intelligence: Key Insights and Strategies
Luke Jamieson
Experienced professional in customer experience, now a speaker, podcaster, and consultant after extensive roles in content creation and consulting.
Luke Jamieson Freelance
Episode: 92. Customer Experience And Emotional Intelligence: Key Insights and Strategies

Host

Matt Beran
Host of Ticket Volume

Reviews

5.0 out of 5 stars from 24 ratings
  • Finally found ITSM podcast

    Was looking for some ways ro get updated about the industry and to hear the peer. And finaly it happened!!! Thanks for such a great podcast. Also what is the best way to contact, have few questions…

    Apple Podcasts
    5
    Taras from Ukraine
    Canada2 years ago
  • Great podcast on the industry!

    Excellent podcast! Really enjoyed the episode with Phyllis Drucker!

    Apple Podcasts
    5
    Sherri Jean K
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The expertise of guests and hosts is frequently praised, enhancing the overall quality of the episodes.
Listeners appreciate the insightful discussions and practical advice related to IT service management.
Many find the content relevant and timely, especially for professionals looking to stay updated on industry trends.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#165
Norway/Technology

Talking Points

Recent interactions between the hosts and their guests.

[Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability
Q: What are your tips to go from author to Wall Street Journal bestselling author?
You need to love writing and do more of it while surrounding yourself with the best in the game to learn from them.
83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek
Q: How do we stay relevant and find opportunities in this new AI paradigm?
Focus on practical applications and find pain points in your product or daily life that AI can address.
91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto
Q: What advice would you give someone starting a company or inspired to do so?
Ariel advises to fall in love with what you do, as it drives passion and defines company culture.
91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto
Q: Do you think AI is going to replace people?
Ariel expresses mixed feelings, indicating AI will automate repetitive tasks but ultimately enhance human productivity, similar to past industrial revolutions.
91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto
Q: What is your perspective on AI in terms of service management? Why is everyone stressed about it?
Ariel states that AI is causing fear among employees as many believe it threatens their jobs. IT leaders feel pressured to have an AI strategy in place.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Ticket Volume

What is Ticket Volume about and what kind of topics does it cover?

Focused on enhancing IT service experiences, the content highlights the challenges and innovations within the field of Service Management. Frequent discussions among experts cover various topics ranging from incident management, service design, and IT asset disposition, to Service Level Agreements (SLAs) and customer experience. Notably, there's an emphasis on integrating new technologies like AI into service management and fostering a community of collaborative practitioners. Additionally, the exploration of flexible governance and risk management strategies provides listeners with actionable insights to navigate the evolving IT landscape.

Where can I find podcast stats for Ticket Volume?

Rephonic provides a wide range of podcast stats for Ticket Volume. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Ticket Volume and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Ticket Volume get?

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What are the audience demographics for Ticket Volume?

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How many subscribers and views does Ticket Volume have?

To see how many followers or subscribers Ticket Volume has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Ticket Volume?

These podcasts share a similar audience with Ticket Volume:

1. Fareed Zakaria GPS
2. Service Management Leadership Podcast
3. Hard Fork
4. This American Life
5. Security Now (Audio)

How many episodes of Ticket Volume are there?

Ticket Volume launched 4 years ago and published 114 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Ticket Volume?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Ticket Volume?

Rephonic pulls ratings and reviews for Ticket Volume from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Ticket Volume?

Recent guests on Ticket Volume include:

1. Georgina Otubela
2. Linda Lenox
3. John Gordon
4. Vicki Rogers
5. Claire Agutter
6. Mark Smalley
7. Rob England
8. Michael Mattson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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