weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.
Publishes | Monthly | Episodes | 60 | Founded | 4 years ago |
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Categories | BusinessManagement |
Ever wondered what happens when you take the precision of civil engineering and apply it to workforce management? That’s exactly what Alex James has done, and I had the pleasure of diving into his approach on the latest weWFM podcast. Alex’s journey ... more
In this episode, WFM Evangelist Chris Dealy (injixo) joins us to explore how the right KPIs can transform workforce planning and operational performance. From forecast accuracy to AHT and beyond, Chris shares expert insights, practical strategies, an... more
In this insightful episode of the WeWFM podcast, host Doug Casterton sits down with Brad Cleveland, founding partner of ICMI and author of "Contact Center Management on Fast Forward." They explore how workforce management has evolved from a basic sup... more
Our guest for this episode is Philip Stubbs, partner at Atlantic Insight. Philip brings a unique blend of academic rigor and hands on know how, which he has honed over years of delivering major performance improvements for contact centers, back-offic... more
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This is something I have looked for for a long time. Workforce Management is one of the least studied disciplines in Business. Doug Casterson has written a good portion of the articles that formed my foundational knowledge of Workforce. Looking forward to conversations with Ger Koole and other standouts in the field!
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Apple Podcasts | #76 |
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Focusing on the integral aspects of workforce management, this show provides insights on increasing customer satisfaction, promoting employee retention, and improving organizational cost-effectiveness. It explores topics such as key performance indicators (KPIs), data integration, automation, and the evolving role of technology in workforce management. Additionally, discussions with industry experts highlight innovative strategies and solutions to address common challenges in the field. Uniquely, the show not only emphasizes analytical approaches but also the human elements of workforce management, fostering a community where professionals can share knowledge and experiences.
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weWFM Show launched 4 years ago and published 60 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on weWFM Show include:
1. Brad Cleveland
2. Philip Stubbs
3. Ted Lango
4. Mark Gill
5. Doug Shaulis
6. Wayne Mitchell
7. Graeme Gabriel
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