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weWFM Show

weWFM

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

PublishesWeeklyEpisodes50Founded2 years ago
Number of ListenersCategories
BusinessManagement

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Artwork for weWFM Show

Latest Episodes

In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems. more

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a month ago

Step behind the curtain with Alec as he shares the unfiltered scoop on the WFM world's latest hits and misses. more

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2 months ago

Join us for a compelling episode with a Workforce Management expert Irina Mateeva, Founder of RightWFM. Irina discusses her global journey in transforming WFM chaos into efficient, people-centric operations. She shares insights on addressing workforc... more

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3 months ago

Explore the transformative journey of a call center expert over three decades in this podcast with Mark Williams. The guest shares insights from starting as an agent to becoming a senior manager, emphasizing the importance of diverse skills, empathy,... more

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3 months ago

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Reviews

4.9 out of 5 stars from 34 ratings
  • Long Overdue look at WFM

    This is something I have looked for for a long time. Workforce Management is one of the least studied disciplines in Business. Doug Casterson has written a good portion of the articles that formed my foundational knowledge of Workforce. Looking forward to conversations with Ger Koole and other standouts in the field!

    Apple Podcasts
    5
    Rbigd
    United States2 years ago

Chart Rankings

Apple Podcasts
#235 Sweden/Business/Management

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weWFM Show launched 2 years ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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