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Artwork for The RTO Show: "Let's talk Rent to Own"

The RTO Show: "Let's talk Rent to Own"

Pete Shau
Rent To Own
APRO
Rent-To-Own
Rent To Own Industry
Trib Group
RNR Tire Express
Artificial Intelligence
Aaron's
Rent-a-Center
Leadership
Franchising
Buddy's Home Furnishings
Ace Rent To Own
Ernie Llewellyn
RTO World
Rainbow Rentals
Stretchdollar
ICRA
Multi-Unit Leadership
National TV Sales & Rental

The RTO Show Podcast is the podcast for the rent-to-own industry, hosted by Pete Shau, an industry insider with more than 20 years of experience in RTO operations, sales, leadership, marketing, and store growth.

Each episode brings candid conversations, practical insights, and real stories from the people shaping the RTO community, including operators, vendors, association leaders, store teams, ... more

PublishesWeeklyEpisodes153Founded4 years ago
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Artwork for The RTO Show: "Let's talk Rent to Own"

Latest Episodes

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A grand opening can be the moment your store becomes “the new place in town” or the day you spend a lot of money and barely get noticed. We sit down with Vince, VP of franchising at RR Tire Express, to get practical about what actua... more

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Training sounds simple until you watch a new hire freeze the first time the phone rings or a customer brings a messy, real-life problem to the counter. Nick Robinson from RNR Tire Express joins me to get honest about what actually b... more

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Google search is quietly turning into a no-click world, and rent-to-own marketing feels the impact first. When AI Overviews answer the question on the results page, fewer shoppers ever land on an RTO website, which means the old pla... more

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Everyone offers “easy payments” now, so why do some rent-to-own stores keep growing while others stall out? I sat down with Phil Hamer from Buddy’s Home Furnishings to get real about RTO operations, from the habits that win on the s... more

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Recent Guests

Patrick Vanderbert
Ethical Persuasion expert guest
Ethical Persuasion
Episode: The Seven Principles That Make Sales Easier
Jeff Smith
Business entrepreneur and executive in RTO; founder/investor in multiple ventures
Hometown Rent to Own; Nyrda; RTO Recovery; Mr. Appliance; HOTVOG Corp
Episode: Jeff Smith: From Recovery To RTO Leadership
Jerry Marshall
Owner, Kappa Investments; APRO board member; former Buddies Home Furnishings executive
Kappa Investments; Buddies Home Furnishings; APRO
Episode: Why RTO Still Wins Today
Vance Morris
Hospitality/operations expert with Disney background and RTO industry experience
Independent consultant and educator in RTO
Episode: Fix Customer Service Before It Costs You
Nick Girard
NSRA Legal Counsel Attorney at Law
NSRA (National Shed Rental Association)
Episode: Inside the Legal Side of Rent-to-Own Sheds
Mark Connelly
Executive leader driving Arona Home Essentials and related ventures
Arona/Home Essentials (and affiliated ventures)
Episode: Building Beyond RTO: Mark Connelly on Expansion Done Right
Michael Costa
CEO of Amptab
Amptab
Episode: The Future of RTO Buying, AI, and Omnichannel Retail with AMPTAB
Lauren Talicska
Vice President of Marketing and Communications at Arona Home Essentials
Arona Home Essentials
Episode: How Lauren Talicska and APRO’s LedgeCon 2026 Are Shaping the Future of Rent to Own
Amberlee Maya
Director of Marketing and Communications at APRO
APRO
Episode: Inside LegCon 2026: How APRO Is Protecting the Future of Rent to Own

Reviews

5.0 out of 5 stars from 28 ratings
  • Andrew

    Andrew at VOX is great! He has created so many tools that really help everyone in the store keep it organized and focused! I’m proud to be a GM in a company that works with Andrew for marketing and sales tools.

    Apple Podcasts
    5
    SammiPaige92
    United States2 years ago
  • Great podcast for our industry

    These guys are knowledgeable and keep it interesting. Niche shows like this are a great use of the medium .

    Apple Podcasts
    5
    Jasonrulz75
    United States3 years ago
  • Incredible Podcast

    Danny & Pete provide an informative behind the scenes take on the Rent To Own industry. With their combined wealth of knowledge, these men pay homage to multiple companies success stories and provide an in depth insight on how to become successful in this industry. These two cover serious subject matters with class and sprinkle it with authentic humor. You will not be disappointed! Looking forward to the merch!

    Apple Podcasts
    5
    The Ricky Raccoon
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise behind-the-scenes industry transparency and actionable takeaways for growth and advocacy.
Hosts blend technical depth with relatable industry storytelling, keeping discussions engaging.
Industry insiders deliver practical, stories-driven insights valuable for sponsorship and guest outreach.

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Talking Points

Recent interactions between the hosts and their guests.

The Seven Principles That Make Sales Easier
Q: If you had to pick one principle to use right now, which one matters most?
The guest emphasizes that the most powerful choice depends on the context and stage of the relationship, but consistently notes a strong regard for Authority as a foundational lever, complemented by attention to appearance, manners, and credible data.
The Seven Principles That Make Sales Easier
Q: Describe to me then the seven principles. Walk us through the human way of looking at things. But the seven ways to make this right, to do what you're talking about.
Patrick outlines seven universal principles of persuasion—Reciprocity, Liking, Unity, Social Proof, Authority, Consistency, and Scarcity—and explains how each operates in both business and private life, with practical examples and strategies for immediate application.
Darrell Tissot’s Rent to Own Legacy and the Future of Customer First Leadership
Q: What were some of the challenges starting that business?
Early challenges centered on securing funding after banks declined most collateral-heavy requests; a single local bank remained willing to finance, which forced the family to innovate in collections and inventory management while maintaining frugal operations.
Fix Customer Service Before It Costs You
Q: How do you handle the balance between price and value in today's economy, and how can you decouple price from the customer experience?
Lead with value first. Develop a strong value proposition and add guarantees or warranties that reassure customers without relying on cutting prices. This creates loyalty that isn't tied purely to cost.
Fix Customer Service Before It Costs You
Q: Can you describe to me a little bit about the Disney playbook and how that affects the day-to-day business?
The playbook centers on building simple, reliable systems and processes that ensure consistent guest experiences. It's about mapping customer touchpoints, standardizing how you respond, and then continuously improving those standards to stay ahead.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Frequently Asked Questions About The RTO Show: "Let's talk Rent to Own"

What is The RTO Show: "Let's talk Rent to Own" about and what kind of topics does it cover?

Across episodes, the show concentrates on the Rent-to-Own ecosystem's practical realities: how vendors, operators, and advocates drive growth, improve operations, and navigate policy. Conversations frequently cover leadership, training, and culture within franchise networks, plus technology-enabled strategies like omnichannel workflows, data quality, and ERP integrations. Guests from industry leadership, vendor partners, and advocacy groups share lessons on building customer trust, scaling stores, and shaping policy, often with a forward-looking view on AI, refurbishment programs, and value-driven partnerships. A notable strength is blending veteran perspectives with hands-on operational tales, making it useful for listeners who want action... more

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1. This Past Weekend w/ Theo Von
2. SmartLess
3. The Town with Matthew Belloni

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The RTO Show: "Let's talk Rent to Own" launched 4 years ago and published 153 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The RTO Show: "Let's talk Rent to Own"?

Recent guests on The RTO Show: "Let's talk Rent to Own" include:

1. Patrick Vanderbert
2. Jeff Smith
3. Jerry Marshall
4. Vance Morris
5. Nick Girard
6. Mark Connelly
7. Michael Costa
8. Lauren Talicska

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