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The Restoration & Remediation Ask the Expert Podcast

www.randrmagonline.com
Restoration Industry
Insurance Claims
Artificial Intelligence
Contents Restoration
Indoor Air Quality
Disaster Recovery
Disaster Response
Women In Restoration Award
Technician Award
Claims Processing
Customer Experience
Insurance Claims Process
Insurance
Violand Management Associates
Leadership
Franchising
Customer Satisfaction
Wildfire Smoke
Collaboration
Cash Flow Challenges

Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics. |

PublishesTwice weeklyEpisodes243Founded6 years ago
Number of ListenersCategory
Business

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Artwork for The Restoration & Remediation Ask the Expert Podcast

Latest Episodes

In the final Women in Restoration episode, Staci Sargent shares how leadership, training, and real-world experience are shaping the industry. She highlights the importance of structure, accountability, and continuous learning in building confident re... more

With over 50 years in the restoration industry, Darren Hudema has built a career centered on education, service, and giving back. He reflects on the power of leadership, mentorship, and industry collaboration.

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.

ServiceMaster Restore’s Jeff Todd shares how operator-led growth and market density strategies help restorers scale and improve their performance.

In this episode of Ask The Expert, Abby Vallelonga shares how marketing and communication can build trust and humanize the restoration industry. She highlights the importance of education, connection, and empathy in high-stress and high-stakes situat... more

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

In this episode of Ask The Expert, Robb Harrell of DocuSketch shares his insights on how the restoration triangle is evolving and what it will take to improve the claims ecosystem. He also shares how shared data, technology, and communication can red... more

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Recent Guests

Staci Sargent
Consultant and trainer for Restoration Made Simple
Restoration Made Simple
Episode: Women in Restoration: Leadership, Training, and Industry Impact
Darren Hudema
Director of Training and Technical Services at PuroClean
PuroClean
Episode: Meet the RIA Volunteer of the Year, Darren Hudema
Alma West
Owner of Quick Dry Water Restoration and Magdalena Rebuild
Quick Dry Water Restoration; Magdalena Rebuild
Episode: Women in Restoration: Leadership and Building a Family Business
Peter Lyons
Chairman of the Board of the Restoration Golf League
Restoration Golf League
Episode: How the Restoration Golf League Builds Connections and Networking in the Restoration Industry
Lee Patterson
Commissioner of the Restoration Golf League
Restoration Golf League
Episode: How the Restoration Golf League Builds Connections and Networking in the Restoration Industry
Jeff Todd
Chief Franchise Development Officer for ServiceMaster Restore
ServiceMaster Restore
Episode: Rethinking Operator Led Growth in the Restoration Industry
Abby Vallelonga
Marketing Manager for EHS Restoration
EHS Restoration
Episode: Women in Restoration: Marketing, Communication, and Building Trust
Dan Kono
Owner of Blue Kangaroo Packouts of Bucks & Lehigh
Blue Kangaroo Packouts
Episode: Why Contents Insurance Claims Break Down and How to Prevent Delays
David Gavilanis
Regional Business Coach and Training and Development Leader for Blue Kangaroo Packouts
Blue Kangaroo Packouts
Episode: Why Contents Insurance Claims Break Down and How to Prevent Delays

Host

Kayla McGowan
Editor-in-Chief of R&R's Ask the Expert podcast; host guiding discussions with practitioners and leaders in restoration and remediation

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Meet the RIA Volunteer of the Year, Darren Hudema
Q: What has been Darren Hudema's most significant contribution to the RIA in the past year and why does it matter?
His leadership in advocacy, education, and collaboration, including organizing volunteer efforts, pushing for standards and a dedicated NASIS code, and leveraging the Clean Summit to unite stakeholders, to strengthen industry recognition and regulatory engagement.
The Restoration Triangle: Improving the Claims Ecosystem with Technology
Q: What is the biggest human-driven barrier to a unified claims ecosystem today?
The speakers emphasize that the core problem isn't incompetence but broken communication systems, silos, and misaligned expectations across contractors, adjusters, and carriers, which leads to friction in the ecosystem.
Women in Restoration: Career Growth and Industry Impact
Q: What practical advice would you give to women considering entering the industry or advancing in smaller communities?
Don't be intimidated by historical gender norms; leverage your strengths, be persistent, and focus on the right reasons—health outcomes and helping people—while building a trusted, relationship-based approach.
Women in Restoration: Career Growth and Industry Impact
Q: What makes the restoration industry a great place for women, especially coming from a smaller market?
Relationships drive success in rural markets; women can shine through communication and empathy, and the industry is expanding with plenty of room for leadership and impact regardless of market size.
Women in Restoration: Career Growth and Industry Impact
Q: How did you get into the restoration/environmental industry, and what drew you to mold specifically?
I fell into the industry after taking an opportunity in office management that evolved into hands-on roles; mold became a passion through growth in certifications and direct work, and the path shows that opportunity plus curiosity can lead to leadership in environmental services.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The series centers on practical, hands-on insights for the restoration and remediation industry, with a strong emphasis on leadership, growth strategies, and the evolving role of technology. Episodes frequently tackle topics like franchise development, operator-led expansion, customer care and trust in restoration work, the impact of marketing and relationship-building, and how digital tools—ranging from AI to 360-degree documentation—are shaping claims workflows and field operations. A notable through line is the focus on women in the trades and leadership, family- and peer-led mentorship, and the drive to modernize a traditionally hands-on industry through data, processes, and partnerships. For potential listeners, the show offers actiona... more

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These podcasts share a similar audience with this podcast:

1. Restoration Pros Unplugged
2. Restoration Today
3. Head Heart & Boots
4. THE ED MYLETT SHOW
5. The Official BNI Podcast

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this podcast launched 6 years ago and published 243 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Staci Sargent
2. Darren Hudema
3. Alma West
4. Peter Lyons
5. Lee Patterson
6. Jeff Todd
7. Abby Vallelonga
8. Dan Kono

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