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Artwork for The Restoration & Remediation Ask the Expert Podcast

The Restoration & Remediation Ask the Expert Podcast

www.randrmagonline.com
Restoration Industry
Artificial Intelligence
Insurance Claims
Contents Restoration
Indoor Air Quality
Disaster Recovery
Disaster Response
Women In Restoration Award
Technician Award
Claims Processing
Puroclean
Insurance
Customer Experience
Insurance Claims Process
Violand Management Associates
Leadership
Water Damage
Women In Restoration
Franchising
Customer Satisfaction

Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics. |

PublishesTwice weeklyEpisodes252Founded6 years ago
Number of ListenersCategory
Business

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Artwork for The Restoration & Remediation Ask the Expert Podcast

Latest Episodes

Father-daughter duo Chad and Olivia Haynes discuss educating the youth, IICRC Certifications, and how hands-on training can inspire the next generation of restoration professionals.

FloLogic’s Ian Greene shares how automatic shutoff technology, smart leak detection, and proactive risk management are helping restorers reduce customer losses, strengthen relationships, and create new opportunities for their business.

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Leighton Healey of KnowHow shares his insights on AI, training, company culture, and building stronger teams in the restoration industry.

In part two of our commercial drying series, Howard Wolf shares why successful commercial and large-loss projects require strong communication, risk evaluations, disciplined operational processes, and a systems thinking approach.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

Jeff Cross joins host Kayla McGowan to discuss AI in industry media, the value that deadlines bring, collaboration, and why coffee is part of their workflow.

PuroClean’s Margaret Chebat and Melissa Wittig discuss women in restoration, operational leadership, franchise growth, and the evolution of the restoration industry.

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Recent Guests

Ian Greene
Marketing Director at FloLogic
FloLogic
Episode: Water Loss Prevention, Smart Technology, and Risk Management
George Hernandez
COO of PuroClean
PuroClean
Episode: CAT Response, Cash Flow, and Partnerships
Howard Howey
Instigator Wolf, guest on the commercial drying series
Episode: Commercial Drying, Systems, and Risk Management
Jane Blanchard
Leads brand and marketing for ServiceForge
ServiceForge
Episode: Why After-Hours Response Matters in Restoration
Jeff Cross
Mr. Clean Facts, host of Clean Facts, and industry voice in restoration publishing
Clean Facts / Restoration publishing
Episode: AI, Deadlines, and Coffee with Jeff Cross
Margaret Chebat
Vice President of Franchise Engagement at PuroClean
PuroClean
Episode: Leadership, Growth, and Culture
Melissa Wittig
Co-owner and founding team member of PuroClean Northwest
PuroClean Northwest
Episode: Leadership, Growth, and Culture
Nate Cisney
Partner and consultant at RMS
RMS
Episode: Breaking Down the TPA no TPA Debate
Staci Sargent
Consultant and trainer for Restoration Made Simple
Restoration Made Simple
Episode: Women in Restoration: Leadership, Training, and Industry Impact

Host

Kayla McGowan
Editor-in-Chief hosting and guiding the discussion across episodes

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Talking Points

Recent interactions between the hosts and their guests.

CAT Response, Cash Flow, and Partnerships
Q: What is one of the most important preparedness moves that companies often skip?
Having a comprehensive plan in advance that covers personnel, vehicles, equipment, consumables, and a clear staffing model so you can execute rather than improvise when an event hits.
CAT Response, Cash Flow, and Partnerships
Q: Should companies rent or own equipment during catastrophes?
The recommended approach is to rent during the storm and buy after the storm, to protect cash flow and avoid tying up capital in equipment that may not be needed long-term.
CAT Response, Cash Flow, and Partnerships
Q: What separates a real partnership from a claim of partnership?
A true partnership is demonstrated by acting when the need arises, showing up for franchise owners with equipment or manpower, and leveraging pre-vetted SPAR-backed relationships so both sides can respond quickly and effectively.
Meet the RIA Volunteer of the Year, Darren Hudema
Q: What has been Darren Hudema's most significant contribution to the RIA in the past year and why does it matter?
His leadership in advocacy, education, and collaboration, including organizing volunteer efforts, pushing for standards and a dedicated NASIS code, and leveraging the Clean Summit to unite stakeholders, to strengthen industry recognition and regulatory engagement.
The Restoration Triangle: Improving the Claims Ecosystem with Technology
Q: What is the biggest human-driven barrier to a unified claims ecosystem today?
The speakers emphasize that the core problem isn't incompetence but broken communication systems, silos, and misaligned expectations across contractors, adjusters, and carriers, which leads to friction in the ecosystem.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The show centers on practical leadership, operations, and technology within the restoration and remediation sector, with a steady stream of guests who are franchise owners, executives, trainers, and product/tech providers. Episodes tend to explore growth strategies, governance of service quality, marketing and customer experience in a 24/7 service business, and the role of new tools like AI, digital documentation, and workflow platforms in speeding claims and improving outcomes. A noteworthy pattern is a strong focus on women in leadership, franchise networks, and practical, field-tested best practices, making it a solid fit for listeners who manage restoration businesses, run franchises, or seek cross-industry tech-enabled improvements. Po... more

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These podcasts share a similar audience with this podcast:

1. Restoration Today
2. Restoration Pros Unplugged
3. EntreLeadership
4. The Joe Rogan Experience
5. Bedros Keuilian Podcast Show

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this podcast launched 6 years ago and published 252 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Ian Greene
2. George Hernandez
3. Howard Howey
4. Jane Blanchard
5. Jeff Cross
6. Margaret Chebat
7. Melissa Wittig
8. Nate Cisney

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