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The Restoration & Remediation Ask the Expert Podcast

www.randrmagonline.com
Restoration Industry
Artificial Intelligence
Insurance Claims
Contents Restoration
Indoor Air Quality
Disaster Response
Disaster Recovery
Women In Restoration Award
Technician Award
Puroclean
Claims Processing
Women In Restoration
Leadership
Insurance
Customer Experience
Insurance Claims Process
Franchising
Fire Restoration
Violand Management Associates
Water Damage

Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics. |

PublishesTwice weeklyEpisodes261Founded6 years ago
Number of ListenersCategory
Business

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Artwork for The Restoration & Remediation Ask the Expert Podcast

Latest Episodes

Here’s how restoration companies can reduce their workflow fragmentation by improving documentation, prevent costly inefficiencies, and strengthen their operations.

Wildfire and fire losses present complex challenges that go beyond what restorers see. Here’s how restorers should approach, assess, test, involve third parties, and balance their technical and emotional aspects of caring for the homeowner.

Can mobile testing eliminate one of restoration’s biggest bottlenecks? Ben Doebler and Mark Davis share how The Mobile Lab™ brings asbestos sampling and analysis directly to the jobsite, reduces turnaround times, and can change how insurers, contract... more

Fire damage goes far beyond removing soot and repairing visible damage. Learn about commonly overlooked contamination, fire suppression water damage, documentation, safety, and exceptional customer service.

Wildfire risk is expanding into new regions across the US, creating new challenges for restorers. Jamie Knippen of Cotality shares her insights on conflagration, emerging technology, and how restorers can use data to prepare both their businesses and... more

Is your business prepared for 2027? Jeff Jones and Josh Bachman share the systems, numbers, sales strategies, and long-term planning restoration businesses should focus on as both competition and the market evolve.This episode is brought to you by:

Verisk experts break down the 2026 Q1 restoration trends that cover claim volume, CAT losses, pricing, labor, materials, and loss severity.

David Gavilanes shares how restorers can properly prepare for fire response with hazard assessments, PPE, communication, community education, and partnerships. This episode is brought to you by:

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Recent Guests

Kevin Coy
Restoration contractor
Episode: Contents Restoration in the New Era of Fire and Wildfire Losses
Anissa Coy
Contents restoration professional and educator
Episode: Contents Restoration in the New Era of Fire and Wildfire Losses
Ben Doebler
Founder and president of AccuGuard Environmental and former restoration contractor
AccuGuard Environmental
Episode: How The Mobile Lab is Influencing Change in the Restoration Industry
Mark Davis
CEO and chairman of PuroClean and co-CEO of Signal Restoration Services
PuroClean
Episode: How The Mobile Lab is Influencing Change in the Restoration Industry
Cody Jones
Regional business coach for 1-800-WaterDamage
1-800-WaterDamage
Episode: Fire Restoration Safety, Lessons, and Customer Service
Jamie Knippen
Director of Hazard Insights for Cotality
Cotality
Episode: Wildfire Risk, Data, and the Future of Fire Restoration
Jeff Jones
Director of Sales and Marketing, Business Development Advisor
Olin Management Associates
Episode: Preparing Your Restoration Business for 2027
Josh Bachman
Business Advisor
Olin Management Associates
Episode: Preparing Your Restoration Business for 2027
Greg Pine
VP of Pricing Solutions for Varysk Property and Restoration Solutions
Varysk Property and Restoration Solutions
Episode: Q1 2026 Restoration Market Trends: Claims, Pricing and CAT Losses

Host

Kayla McGowan
Editor-in-Chief of R&R's Ask the Expert; Host of the show

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Talking Points

Recent interactions between the hosts and their guests.

Fire Restoration Safety, Lessons, and Customer Service
Q: What would be one piece of advice that you have for restorers and for homeowners, and what do you hope they take away from this episode?
Jones's main advice is to document everything from the start. He recommends photos, videos, paperwork, invoices, written plans, and clear records of property and insurance details.
Fire Restoration Safety, Lessons, and Customer Service
Q: What's something that one of your franchises has caught on a fire job that most people would have missed? And what makes fire losses so easy to underestimate in the first place?
Jones describes soot entering cracks, wall cavities, and electrical outlets, where it can cause corrosion, lingering odors, and later contamination. He says thorough inspection and documentation help restorers identify damage that is easy to overlook.
How The Mobile Lab is Influencing Change in the Restoration Industry
Q: What are the real world costs in those delays outside of delaying the time?
Doebler estimated that a delay costs around $500 per day across carriers and contractors, including temporary living expenses, equipment, labor, fuel and administration. With testing delays averaging two to three days, he estimated $1,000 to $1,500 in costs per claim needing testing.
How The Mobile Lab is Influencing Change in the Restoration Industry
Q: Can you take us back to a specific job that inspired Mobile Lab and what happened and at what point did you realize that this industry really needed a lab on the move, if you will?
Doebler described a car crashing into a home, where an inadequately prepared sampling technician and a multiday wait for results delayed cleanup. The experience led him to pursue a more professional service and eventually bring analysis on site.
Contents Restoration in the New Era of Fire and Wildfire Losses
Q: How do you determine whether an item is cleanable, restorable, or a total loss and should be replaced?
Anissa considers sentimental value first, then restorability and monetary value, while also checking the adjuster's decision and whether the homeowner wants the item restored.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The show centers on practical strategies for restoration and remediation professionals, with a strong emphasis on risk assessment, data-driven decision making, and business-building in a volatile market. Across episodes, listeners hear about wildfire and catastrophe risk, defensible space, and the role of advanced analytics, aerial imaging, and AI in damage assessment. Practical guidance on scaling operations, pricing, cash flow, client communication, deodorization, deodorization, and large-loss project management runs alongside conversations about culture, leadership, franchising, and technology-enabled workflows. A notable pattern is the mix of field-tested tactics (PPE, pre-remediation, IAQ, odor control) with strategic guidance (referra... more

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These podcasts share a similar audience with this podcast:

1. Restoration Today
2. Restoration Rundown Podcast
3. Head Heart & Boots
4. PBD Podcast
5. The Home Service Expert Podcast

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this podcast launched 6 years ago and published 261 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Kevin Coy
2. Anissa Coy
3. Ben Doebler
4. Mark Davis
5. Cody Jones
6. Jamie Knippen
7. Jeff Jones
8. Josh Bachman

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