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The Restoration & Remediation Ask the Expert Podcast

www.randrmagonline.com
Restoration Industry
Women In Restoration Award
Experience Conference and Exhibition
Artificial Intelligence
Nominations
Disaster Response
Asbestos Regulations
Digital Marketing
Collaboration
Home Service Industry
Commercial Water Damage
Flooring Industry
Electrical Fires
Environmental Safety Training
Disaster-Resistant Materials
Hurricane Preparedness
Labor Market
Franchise Industry
Charlotte Harbor Convention and Event Center
Florida

Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics. |

PublishesTwice weeklyEpisodes230Founded6 years ago
Number of ListenersCategory
Business

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Artwork for The Restoration & Remediation Ask the Expert Podcast

Latest Episodes

On this episode of Ask The Expert, Helixco’s COO, Mike Allred discusses T&M billing, ROMs, and managing large loss and CAT events. He shares valuable insights on the importance of documentation, preparedness, and financial planning.

ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.

Voda CEO, CFE Dan Claps explains how restorers can build, scale, and future‑proof their business using KPIs, people‑first culture, and smart growth strategies.

On this episode of Ask The Expert, Mark Davis shares how PuroClean and Signal Restoration Services drive long‑term franchise growth, data‑driven strategy, and industry leadership.

This week’s Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors.

This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience.

This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry.

Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant.

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Recent Guests

John Tovar
President of ServiceMaster Restore
ServiceMaster Restore
Episode: Why Restoration Growth Is Shifting from Market Count to Market Density
Dan Claps
CEO of Voda Cleaning and Restoration
Voda Cleaning and Restoration
Episode: How to Build, Scale, and Future Proof Your Restoration Business
Klark Brown
Co-founder of Restoration Advisors
Restoration Advisors
Episode: Advancing Modern Restoration Through Education and Collaboration
Mike Ellis
Regional Sales Manager at Aramco
Aramco
Episode: Advancing Modern Restoration Through Education and Collaboration
Ilana Ben-Ezra
President of National Claims Funding
National Claims Funding
Episode: How Restoration Contractors Can Overcome Cash Flow Challenges
Becky Callegan
Assistant Program Coordinator for Change the Air Foundation
Change the Air Foundation
Episode: What Restoration Professionals Need to Know About HVAC Systems and Indoor Air Quality
Tom Locke
Senior Enterprise Sales Executive at Eagleview
Eagleview
Episode: How Drones Can Transform the Restoration Claims Process
Kabir Shal
Co-founder of DSC
DSC
Episode: How Drones Can Transform the Restoration Claims Process
Jim Kowalski
Owner of Kowalski Construction, a family-owned business in Arizona since 1967.
Kowalski Construction
Episode: Empowering Restoration Businesses Through Collaboration and Strategic Growth

Host

Kayla McGowan
Editor-in-Chief with expertise in the restoration and remediation industry, focusing on disaster preparedness and recovery insights.

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Talking Points

Recent interactions between the hosts and their guests.

Leadership, Franchise Growth, and the Future of Restoration
Q: What major shifts do you anticipate in the restoration industry from both a technology and carrier standpoint, as well as labor?
Mark discusses anticipated shifts towards new technologies that are becoming more data-driven and emphasizes the need for restoration businesses to invest in training and stay ahead in a changing landscape.
Kaylin Glaspie on Winning R&R’s 2025 Technician Award
Q: What advice would you give to other technicians who are looking to grow?
Always remember that your attitude plays a big part in everything and be willing to ask questions.
Kaylin Glaspie on Winning R&R’s 2025 Technician Award
Q: What aspects of your work do you enjoy the most?
The impact our work has and making a difference in people's lives keeps me motivated.
Kaylin Glaspie on Winning R&R’s 2025 Technician Award
Q: What does this award really mean to you, not just personally and professionally, but just overall in your life?
It shows my commitment to my company, Clean Restoration, and my team and clients as well.
How CAT Response Is Evolving for 2026 Disaster Seasons
Q: What role will data play, such as predictive modeling and real-time analytics, play in improving our response outcomes for catastrophic events?
Data and AI will serve as partners in expanding capacity, allowing for better planning and management during disaster responses.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The content focuses on various aspects of the restoration and remediation industry, with a particular emphasis on topics such as disaster preparedness, recovery strategies for fire, water, and mold damage, and the integration of new technology to improve operational efficiency. Episodes frequently feature expert guests who provide valuable insights into financial management, emotional intelligence in client interactions, and the latest advancements in disaster recovery technology like drones and AI.

Unique to this series is its goal of fostering collaboration among various professionals in the restoration field, aiming to create a supportive community that shares knowledge and resources. This practical approach is highly beneficial for indu... more

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this podcast launched 6 years ago and published 230 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. John Tovar
2. Dan Claps
3. Klark Brown
4. Mike Ellis
5. Ilana Ben-Ezra
6. Becky Callegan
7. Tom Locke
8. Kabir Shal

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