The Reflective AI Enterprise
Dr. Jack HongBuilding Human-AI Partnership at Scale, encompassing both AI deep tech (execution) and the human element (trust).
| Publishes | Daily | Episodes | 10 | Founded | a month ago |
|---|---|---|---|---|---|
| Category | Technology | ||||
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Latest Episodes
We integrate all the analytical instruments onto a single, massively complex case: the Grab super app. We follow Grab’s journey to its first $200 million profit and tackle a high-stakes ethical debate: should your ride-hailing data determine your cre... more
The organization that learns fastest wins. We explore how Booking.com runs 25,000 controlled experiments every year, and why the true outcome of an experiment is learning, not the final solution.
#Experimentation #LearningCycles #BookingCom #ABTesti... more
We contrast two heavily regulated organizations: Boeing and DBS Bank. Boeing had every governance document imaginable, yet 346 people died because of "Constraint Theater". DBS Bank built enabling "quality governance," generating over SGD 1 billion in... more
Digital completely rewrites the rules of scale, scope, and speed. Discover why fast-followers consistently win while 47% of first-movers fail, and explore how Shopee uses graduated institutional trust to govern millions of users.
#PlatformEconomics ... more
How did Nubank build an $81 billion bank by asking a simple question? We break down the difference between "doing things better" and "doing better things" and introduce the AAA Framework to decide when to Automate, Augment, or Amplify human effort.
more
Zillow lost $881 million because they automated a decision that required contextual human judgment. This episode defines the human-AI boundary using the Dual Plane Model and explores the Mirror Thesis—how AI reveals the uniquely human elements that t... more
Everyone is adopting AI, but almost nobody is getting value from it. In this opening session, we explore the Institutional Knowledge Thesis, dive into Bainbridge's Irony, and discuss the music industry's catastrophic $58.3 million defense of CDs agai... more
An overview of Dr. Jack Hong's SMU MBA course. We unpack the course's central paradox: the binding constraint on AI transformation is not the AI's capability—it is the quality of human judgment in setting the boundaries within which AI operates.
#AI... more
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Apple Podcasts | #202 |  Singapore/Technology |
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