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Artwork for Breakthrough SaaS Growth with The Jasons

Breakthrough SaaS Growth with The Jasons

Jason Whitehead & Jason Noble
Customer Success
Artificial Intelligence
Saas
Data Quality
Saas Growth
Customer Success Evolution
Customer Led Growth
Customer Experience
Gainsight
Customer Centricity
Customer Exits
Product
Gocardless
Revenue Kickoffs
Candidate Experience
Trust
Net Revenue Retention
Scaling
Change Management
Professional Services

Breakthrough SaaS Growth with The Jasons is for SaaS founders, CEOs and revenue leaders who want to keep and grow customers in the AI era.

Each week, Jason Noble and Jason Whitehead dig into what actually drives sustainable SaaS growth across customer success, product, onboarding, adoption, sales, marketing, pricing, finance and leadership.

Expect candid conversations, practical playbooks and bo... more

PublishesDailyEpisodes127Founded7 years ago
Number of ListenersCategories
BusinessTechnologyManagement

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Artwork for Breakthrough SaaS Growth with The Jasons

Latest Episodes

AI can help companies scale faster. But if the message is wrong, it scales the damage too.

In the final episode of this three-part series on how AI can set people up to fail, Jason Noble and Jason Whitehead look at the risks AI creates across sales... more

Customer Success teams need to do more than understand the product.

They need to understand how customers think, speak and measure success.

In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore why speaking the cust... more

Customers are not just accounts, segments or personas.

They are people with motivations, pressures, fears and goals.

In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore why customer psychology matters in Customer ... more

AI can make a Customer Success team look prepared. But looking prepared is not the same as understanding the customer.

In part two of our three-part series on how AI can set people up to fail, Jason Noble and Jason Whitehead move from manufactured ... more

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Recent Guests

Edward Chiu
Co-CEO of Totango Plus Catalyst
Totango, Catalyst
Episode: How customer-led growth drives SaaS retention and expansion - with Edward Chiu
Casey Trujillo
VP of Strategic Partnerships at Brainstorm
Brainstorm
Episode: How commercially confident teams drive SaaS adoption - with Casey Trujillo & Todd Kirk
Todd Kirk
VP of Solution Advisory services at Brainstorm
Brainstorm
Episode: How commercially confident teams drive SaaS adoption - with Casey Trujillo & Todd Kirk
Vanessa Neurohr
VP of Customer Success at Muck Rack
Muck Rack
Episode: How customer education helps scale Customer Success - with Vanessa Neurohr
Muck Rack
Company discussed as part of Vanessa's context
Muck Rack
Episode: How customer education helps scale Customer Success - with Vanessa Neurohr
Nick Mehta
CEO of Gainsight
Gainsight
Episode: Where Customer Success goes next in SaaS - with Nick Mehta
Dave Jackson
CS Heretic Coach, Author and Thinker, CEO of TheCustomer.Co
TheCustomer.Co
Episode: Why Customer Success is still failing SaaS companies - with Dave Jackson
Jay Nathan
Customer success leader and industry thinker; frequent guest on the show
Episode: How Customer Success must evolve - with Jay Nathan
Summie Yeung
Coach specializing in multicultural professionals; former tech consultant and BA
Summie Yeung Coaching
Episode: How coaching builds resilience in SaaS teams - with Summie Yeung

Hosts

Jason Noble
Co-host of the show; involved in Breakthrough SaaS Growth with The Jasons; frequent presenter of growth and CS topics.
Jason Whitehead
Co-host of the show; US-based leader focusing on cross-functional SaaS growth and GTM alignment.

Reviews

4.8 out of 5 stars from 12 ratings
  • Insightful and actionable!

    If you’re currently working in CS (or want to be in the future) then this podcast should be part of your weekly content diet! The Jasons are experts in the field, prompting incredible insights from their guests that only true practitioners could unearth. I gain something from every episode!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • A refreshingly actionable take on Customer Success

    Customer Success is critical to building and scaling a successful SaaS company. The Jason’s are spot on with their advice here and cover lots of ground. Highly recommended.

    Apple Podcasts
    5
    PatrickSamui
    United Kingdom4 years ago
  • Great Podcast for Customer Success Pros

    Jason and Jason are well known and involved in the customer success community. They have great guests on their show and the conversations are great for anyone who wants to learn more about the CS/CX space

    Apple Podcasts
    5
    jaredorr
    United States5 years ago
  • Clear and actionable discussion

    Jason and Jason walks through how to make your customer successful in simple, actionable terms. They are very good at giving you the right framework to think about CS and avoid pitfalls.

    Apple Podcasts
    5
    RL1991_HK
    United Kingdom6 years ago
  • Volume level

    Hey guys just started w the May 13th episode and volume was super low even on max volume. Good convo though thanks!

    Apple Podcasts
    3
    CoachJayMo
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Volume issues have been mentioned as a minor downside by some listeners.
High-quality guests and candid takeaways from real-world SaaS leaders.
Experts share practical, action-ready CS and growth frameworks.
Strong focus on outcomes and cross-functional collaboration across teams.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#134
Poland/Business/Management
Apple Podcasts
#248
Norway/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Why treating every customer the same hurts SaaS growth - with Christine Day
Q: Where should a CRO start when identifying high-value customers using data?
Start by translating company goals into criteria, then drill down to client-level metrics like ARR and lifetime value to rank customers and reveal the top 20%.
Why treating every customer the same hurts SaaS growth - with Christine Day
Q: How long does it typically take to make the transition to focusing on the 20%?
There is no fixed timeline; it varies by organization and commitment, but the key is having the right criteria and processes in place before expanding the focus to the 80%.
Why treating every customer the same hurts SaaS growth - with Christine Day
Q: What would be the first decision you'd make if you were brought in as CRO tomorrow?
Create and codify clear, industry-standard criteria linked to business goals, so everyone understands the top 20% and can execute against it with an objective framework.
Why cutting Customer Success kills SaaS growth - with Dan Griffith
Q: Are there specific metrics that matter most for tying AI investments to growth in CS?
Key metrics include renewal rate, engagement (through NPS or similar signals), and upsell opportunities, especially in enterprise accounts where multi-department expansion is common.
Why Customer Success is still failing SaaS companies - with Dave Jackson
Q: What metrics should CS leadership track beyond traditional churn and retention figures?
Track system-wide customer results and the organization's own metrics that show how the customer outcomes are being achieved, such as product-embedded success signals and revenue-linked measures, rather than relying solely on CS-specific metrics like NRR or MPS.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Breakthrough SaaS Growth with The Jasons

What is Breakthrough SaaS Growth with The Jasons about and what kind of topics does it cover?

This show centers on cross-functional SaaS growth, explored through practical playbooks, leadership perspectives, and candid conversations with founders and revenue leaders. Episodes frequently tackle how AI, data quality, and customer experience intersect with renewals, expansions, onboarding, and alignment across product, sales, marketing, and CS to drive long-term value. A standout pattern is turning insight into action—shifting from hype to measurable outcomes and breaking down silos to accelerate growth in real-world settings. The format often includes bold leadership takes, actionable frameworks, and cautionary notes about data governance and trust when adopting new tech.

Listeners are likely seeking hands-on guidance from practition... more

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1. The Daily

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Breakthrough SaaS Growth with The Jasons launched 7 years ago and published 127 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Breakthrough SaaS Growth with The Jasons?

Recent guests on Breakthrough SaaS Growth with The Jasons include:

1. Edward Chiu
2. Casey Trujillo
3. Todd Kirk
4. Vanessa Neurohr
5. Muck Rack
6. Nick Mehta
7. Dave Jackson
8. Jay Nathan

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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