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Artwork for Breakthrough SaaS Growth with The Jasons

Breakthrough SaaS Growth with The Jasons

Jason Whitehead & Jason Noble
Customer Success
Artificial Intelligence
Saas
Data Quality
Saas Growth
Customer Success Evolution
Customer Experience
Customer Centricity
Customer Exits
Gocardless
Product
Revenue Kickoffs
Candidate Experience
Leadership
Renewals
Account Management
Brandwatch
Gainsight
Customer Growth
Customer Trust

SaaS growth isn’t owned by a single team - it’s a cross-functional sport.

Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the... more

PublishesDailyEpisodes125Founded7 years ago
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ManagementBusinessEntrepreneurship

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Artwork for Breakthrough SaaS Growth with The Jasons

Latest Episodes

Customer-led growth is not a slogan.

It is a different way of building sustainable SaaS revenue.

In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Edward Chiu, co-CEO of Totango and Catalyst, to explore ho... more

Should Customer Success be free, paid or something in between?

In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore whether Customer Success should be treated as a professional service.

They discuss the different w... more

Commercial confidence is not just a sales skill.

In SaaS, it matters across Customer Success, onboarding, adoption and customer value.

In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Casey Trujillo and T... more

AI agents are no longer just assistants. They are starting to become real users of software.

In this episode, Jason Noble and Jason Whitehead explore what happens when AI agents begin booking meetings, updating records, triggering workflows and mov... more

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Recent Guests

Dave Jackson
CS Heretic Coach, Author and Thinker, CEO of TheCustomer.Co
TheCustomer.Co
Episode: Why Customer Success is still failing SaaS companies - with Dave Jackson
Jay Nathan
Customer success leader and industry thinker; frequent guest on the show
Episode: How Customer Success must evolve - with Jay Nathan
Summie Yeung
Coach specializing in multicultural professionals; former tech consultant and BA
Summie Yeung Coaching
Episode: How coaching builds resilience in SaaS teams - with Summie Yeung
Pat Phelan
Chief Customer Officer at GoCardless
GoCardless
Episode: What it takes to become a Chief Customer Officer - with Pat Phelan
Alex Raymond
Founder of Amplify, host of Account Management Secrets Podcast
Amplify
Episode: Are Account Management and Customer Success becoming the same thing - with Alex Raymond
Josh Schachter
Senior Vice President of Strategy and Market Development at Gainsight
Gainsight
Episode: Why AI is putting SaaS retention under pressure - with Josh Schachter
Catherine Dowden-King
Leader at Orbition Group; editor of Driven by Data Magazine
Orbition Group
Episode: AI is exposing a trust problem in SaaS - with Catherine Dowden-King
Kristi Faltorusso
Customer Success leader and advisor featured on the episode
Episode: Why SaaS companies need Revenue Kickoffs, not Sales Kickoffs - with Kristi Faltorusso
Chad Horenfeldt
CS leader, author of The Strategic Customer Success Manager
Ciena AI; author
Episode: How CSMs stay strategic in the AI era - with Chad Horenfeldt

Hosts

Jason Noble
Co-host of the show; involved in Breakthrough SaaS Growth with The Jasons; frequent presenter of growth and CS topics.
Jason Whitehead
Co-host of the show; US-based leader focusing on cross-functional SaaS growth and GTM alignment.

Reviews

4.8 out of 5 stars from 12 ratings
  • Insightful and actionable!

    If you’re currently working in CS (or want to be in the future) then this podcast should be part of your weekly content diet! The Jasons are experts in the field, prompting incredible insights from their guests that only true practitioners could unearth. I gain something from every episode!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • A refreshingly actionable take on Customer Success

    Customer Success is critical to building and scaling a successful SaaS company. The Jason’s are spot on with their advice here and cover lots of ground. Highly recommended.

    Apple Podcasts
    5
    PatrickSamui
    United Kingdom4 years ago
  • Great Podcast for Customer Success Pros

    Jason and Jason are well known and involved in the customer success community. They have great guests on their show and the conversations are great for anyone who wants to learn more about the CS/CX space

    Apple Podcasts
    5
    jaredorr
    United States5 years ago
  • Clear and actionable discussion

    Jason and Jason walks through how to make your customer successful in simple, actionable terms. They are very good at giving you the right framework to think about CS and avoid pitfalls.

    Apple Podcasts
    5
    RL1991_HK
    United Kingdom6 years ago
  • Volume level

    Hey guys just started w the May 13th episode and volume was super low even on max volume. Good convo though thanks!

    Apple Podcasts
    3
    CoachJayMo
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Volume issues have been mentioned as a minor downside by some listeners.
High-quality guests and candid takeaways from real-world SaaS leaders.
Experts share practical, action-ready CS and growth frameworks.
Strong focus on outcomes and cross-functional collaboration across teams.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Why Customer Success is still failing SaaS companies - with Dave Jackson
Q: What metrics should CS leadership track beyond traditional churn and retention figures?
Track system-wide customer results and the organization's own metrics that show how the customer outcomes are being achieved, such as product-embedded success signals and revenue-linked measures, rather than relying solely on CS-specific metrics like NRR or MPS.
Why Customer Success is still failing SaaS companies - with Dave Jackson
Q: How should organizations rethink product and customer journeys to support customer-led growth?
Organizations should move away from reacting to feature requests and instead design around the customer's goals and challenges, creating a simplified, goal-oriented product with a single, integrated interface that guides customers to outcomes and makes the product the primary vehicle for delivering value.
How broken hiring promises damage customer trust - with Annette Franz
Q: How should organizations start diagnosing and fixing their candidate and onboarding experience?
Start with culture; interview leadership, employees, and customers to establish a baseline, then set measurable outcomes that tie to productivity and business results to justify investment.
How Customer Success must evolve - with Jay Nathan
Q: Is the term 'customer success' itself outdated, and what should replace it, if anything?
The term may be less important than the function's evolution; the real focus is on delivering customer value and aligning across the organization to drive profitability, with roles becoming more specialized and integrated rather than defined by a single department.
How Customer Success must evolve - with Jay Nathan
Q: What is the bold action CS leaders should take to realign their teams in this new world?
Sit with the CFO to understand the P&L and with the sales leader to understand expansion strategy, then map the CS function to support that business direction effectively.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Frequently Asked Questions About Breakthrough SaaS Growth with The Jasons

What is Breakthrough SaaS Growth with The Jasons about and what kind of topics does it cover?

This show centers on cross-functional SaaS growth, explored through practical playbooks, leadership perspectives, and candid conversations with founders and revenue leaders. Episodes frequently tackle how AI, data quality, and customer experience intersect with renewals, expansions, onboarding, and alignment across product, sales, marketing, and CS to drive long-term value. A standout pattern is turning insight into action—shifting from hype to measurable outcomes and breaking down silos to accelerate growth in real-world settings. The format often includes bold leadership takes, actionable frameworks, and cautionary notes about data governance and trust when adopting new tech.

Listeners are likely seeking hands-on guidance from practition... more

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Breakthrough SaaS Growth with The Jasons launched 7 years ago and published 125 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Breakthrough SaaS Growth with The Jasons?

Recent guests on Breakthrough SaaS Growth with The Jasons include:

1. Dave Jackson
2. Jay Nathan
3. Summie Yeung
4. Pat Phelan
5. Alex Raymond
6. Josh Schachter
7. Catherine Dowden-King
8. Kristi Faltorusso

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