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Artwork for Breakthrough SaaS Growth

Breakthrough SaaS Growth

Jason Whitehead & Jason Noble
Customer Success
Artificial Intelligence
Saas
Data Quality
Saas Growth
Customer Success Evolution
Change Management
Customer Led Growth
Onboarding
Net Revenue Retention
Automation
Churn
Customer Experience
Gainsight
Revenue
Totango
Customer Lifetime Value
Customer Centricity
Customer Exits
Product

Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.

Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.

Some episodes are the two Jasons breaking down what they’re see... more

PublishesDailyEpisodes134Founded8 years ago
Number of ListenersCategories
ManagementBusinessTechnology

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Artwork for Breakthrough SaaS Growth

Latest Episodes

Most SaaS companies spend a lot of time thinking about what they want to tell customers.

But how much time do they spend genuinely listening?

In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Lux Narayan, ... more

AI agents are moving from demos into real business workflows.

They are no longer just answering questions or drafting content. They are starting to take action across systems, data, workflows and customer processes.

That creates a much bigger lea... more

SaaS companies often record churn as price, missing features, competition or budget pressure. Those answers rarely reveal why the customer decided the product no longer mattered.

That leaves Customer Success, Product and Support fixing symptoms whi... more

AI capability is advancing faster than most SaaS operating models can change. New tools and AI agents will not produce measurable ROI if workflows, ownership, data and behaviours remain the same.

In this episode, Jason Noble and Jason Whitehead exp... more

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Recent Guests

Seán Reid
Head of Customer Success at Supermetrics
Supermetrics
Episode: How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid
Eddie Irvin
Founder of Nashville AI Advisory, AI strategy and implementation expert
Nashville AI Advisory
Episode: Why AI Projects Struggle to Deliver Business Value - with Eddie Irvin
Jamie Bertasi
President and COO of Totango; former Chief Customer Officer
Totango
Episode: Why Customer Success Leaders Must Rethink Onboarding, Value and Growth - with Jamie Bertasi
Guy Nirpaz
CEO and founder of Perspective AI
Perspective AI
Episode: Why Customer Success at Scale Is Losing Customer Context - with Guy Nirpaz
Edward Chiu
Co-CEO of Totango Plus Catalyst
Totango, Catalyst
Episode: How Customer-Led Growth Drives SaaS Retention and Expansion - with Edward Chiu
Casey Trujillo
VP of Strategic Partnerships at Brainstorm
Brainstorm
Episode: How Commercially Confident Teams Accelerate SaaS Adoption and Value - with Casey Trujillo & Todd Kirk
Todd Kirk
VP of Solution Advisory services at Brainstorm
Brainstorm
Episode: How Commercially Confident Teams Accelerate SaaS Adoption and Value - with Casey Trujillo & Todd Kirk
Vanessa Neurohr
VP of Customer Success at Muck Rack
Muck Rack
Episode: How Customer Education Scales Customer Success Without More Headcount - with Vanessa Neurohr
Muck Rack
Company discussed as part of Vanessa's context
Muck Rack
Episode: How Customer Education Scales Customer Success Without More Headcount - with Vanessa Neurohr

Hosts

Jason Noble
Co-host introducing the show and guiding the discussion; UK-based, focuses on practical SaaS growth and CS
Jason Whitehead
Co-host participating in the discussion; US-based, emphasizes product, scaling, and commercial aspects of SaaS growth

Reviews

4.8 out of 5 stars from 12 ratings
  • Insightful and actionable!

    If you’re currently working in CS (or want to be in the future) then this podcast should be part of your weekly content diet! The Jasons are experts in the field, prompting incredible insights from their guests that only true practitioners could unearth. I gain something from every episode!

    Apple Podcasts
    5
    oliviabaker13
    United States5 years ago
  • A refreshingly actionable take on Customer Success

    Customer Success is critical to building and scaling a successful SaaS company. The Jason’s are spot on with their advice here and cover lots of ground. Highly recommended.

    Apple Podcasts
    5
    PatrickSamui
    United Kingdom5 years ago
  • Great Podcast for Customer Success Pros

    Jason and Jason are well known and involved in the customer success community. They have great guests on their show and the conversations are great for anyone who wants to learn more about the CS/CX space

    Apple Podcasts
    5
    jaredorr
    United States5 years ago
  • Clear and actionable discussion

    Jason and Jason walks through how to make your customer successful in simple, actionable terms. They are very good at giving you the right framework to think about CS and avoid pitfalls.

    Apple Podcasts
    5
    RL1991_HK
    United Kingdom6 years ago
  • Volume level

    Hey guys just started w the May 13th episode and volume was super low even on max volume. Good convo though thanks!

    Apple Podcasts
    3
    CoachJayMo
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Great depth on onboarding, education, and revenue impact for SaaS.
Guests are strong operators; conversations stay grounded in real-world outcomes.
Very practical CS guidance and actionable frameworks from practitioners.
Volume issues in an episode noted by a listener could be improved.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#8
Ukraine/Business/Management
Apple Podcasts
#52
Ukraine/Business
Apple Podcasts
#158
Norway/Business/Management
Apple Podcasts
#229
Ireland/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid
Q: How do you balance day-to-day work with building your public persona?
Sean shares a weekend-centric routine for outreach and content creation, uses calendar blockers for networking and posts, and explains that this separation helps maintain performance at work while growing an external reputation.
How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid
Q: What's your approach to starting and growing a personal brand in CS?
Sean advises picking a CS niche you're passionate about (data-led decisions/renewals), staying consistent, and using content to demonstrate how your thinking helps solve real CS problems, rather than chasing broad influencer status.
How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid
Q: Tell us about the redundancy journey and how it shaped your career
Sean explains he faced two redundancies within a year, used the experience to double down on community involvement, and through consistent content and speaking opportunities, landed leadership roles while expanding his network.
Why Customer Success Leaders Must Rethink Onboarding, Value and Growth - with Jamie Bertasi
Q: Why is CS considered an operating model rather than just the CSM function?
Because effective post-sales experience requires coordination across onboarding, support, CS engineering, and services to deliver a unified customer journey and outcomes.
Why Customer Success Leaders Must Rethink Onboarding, Value and Growth - with Jamie Bertasi
Q: What should CS leaders do to convince boards to continue investing in digital CS?
Demonstrate measurable outcomes, show a positive trajectory in customer journey metrics, and illustrate how CS drives renewals and expansion across the organization, not just post-sale support.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Breakthrough SaaS Growth

What is Breakthrough SaaS Growth about and what kind of topics does it cover?

A practical, practitioner-driven podcast focused on how SaaS companies retain customers, grow revenue, and prove value in an AI-enhanced era. Hosts Jason Noble and Jason Whitehead translate market realities into actionable playbooks around customer success, onboarding, product-led growth, and cross-functional GTM alignment, often featuring founders, CROs, and CS leaders who share what actually works in real businesses. Noteworthy strengths include data-informed frameworks, a bias toward actionable outcomes over theory, and a clear emphasis on scalable approaches like education-led growth, multi-threaded engagement, and accountable AI usage that benefits both customers and vendors.

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Which podcasts are similar to Breakthrough SaaS Growth?

These podcasts share a similar audience with Breakthrough SaaS Growth:

1. All-In with Chamath, Jason, Sacks & Friedberg
2. The Mel Robbins Podcast

How many episodes of Breakthrough SaaS Growth are there?

Breakthrough SaaS Growth launched 8 years ago and published 134 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Breakthrough SaaS Growth?

Recent guests on Breakthrough SaaS Growth include:

1. Seán Reid
2. Eddie Irvin
3. Jamie Bertasi
4. Guy Nirpaz
5. Edward Chiu
6. Casey Trujillo
7. Todd Kirk
8. Vanessa Neurohr

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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