
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.At the same time as the rapid development and enhancement... more
| Publishes | Monthly | Episodes | 100 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||

Bank of America data shows that 94% of customer interactions now take place through digital channels. As customers become accustomed to new technologies, expectations continue to evolve. Today's innovations quickly become the norm, raising the questi... more
Redwood Credit Union has built its approach around a clear philosophy: every product, service and interaction must ultimately serve the member. From early investment in digital channels to creating seamless, intuitive experiences, the organisation ha... more
As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical.
In this episode of Banking Uncovered, Jon Ruston speaks with Claire May, Head of Commerci... more
Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain relationships with multiple providers,... more
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Very apt and timely could have been segmented into different parts across 3-4 episodes SEA / APAC / EMEA thank you
Really interest content, thanks
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Recent interactions between the hosts and their guests.
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A globally focused finance podcast that explores how customers behave in banking, fintech, and digital wealth, with a strong emphasis on cross-border activity, mass affluent segments, and the impact of AI and digital transformation. Episodes commonly feature senior banking executives, fintech leaders, and research directors who dissect customer needs, experience design, and strategic shifts across Asia, the Americas, and Europe. Noteworthy are its practical debates on branch strategy versus digital channels, the rise of digital-only banks, and how traditional institutions can compete through data-driven personalization and innovative product design.
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Banking Uncovered Podcast launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Banking Uncovered Podcast include:
1. Jorge Camargo
2. Claire May
3. Stefano Colombu
4. Brett King
5. Natalia Goh
6. Mark Donohue
7. Hubert Petka
8. Gaurav Kundu
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