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Artwork for Banking Uncovered Podcast

Banking Uncovered Podcast

RFI Global
Fintech
Digital Banking
Consumer Banking
Customer Experience
Generative AI
SME Banking
Customer Engagement
Market Trends
Digital Transformation
Asia
Artificial Intelligence
Gen Z
Mobile Banking
AI In Banking
Cybersecurity
Payments
Customer Satisfaction
Small and Medium Enterprises
Standard Chartered
Wealth Management

Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.At the same time as the rapid development and enhancement... more

PublishesMonthlyEpisodes100Founded8 years ago
Number of ListenersCategory
Business

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Artwork for Banking Uncovered Podcast

Latest Episodes

Bank of America data shows that 94% of customer interactions now take place through digital channels. As customers become accustomed to new technologies, expectations continue to evolve. Today's innovations quickly become the norm, raising the questi... more

Redwood Credit Union has built its approach around a clear philosophy: every product, service and interaction must ultimately serve the member. From early investment in digital channels to creating seamless, intuitive experiences, the organisation ha... more

As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical.

In this episode of Banking Uncovered, Jon Ruston speaks with Claire May, Head of Commerci... more

Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain relationships with multiple providers,... more

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Recent Guests

Jorge Camargo
Executive leading Bank of America's digital platforms
Bank of America
Episode: Bank of America | Banking on trust, AI and the future of digital customer experiences
Claire May
Head of the commercial clients business for Santander UK Bank
Santander UK Bank
Episode: Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world
Stefano Colombu
Managing Director for RFI Asia
RFI Global
Episode: Banking Uncovered Episode 27: Inside Singapore’s mass affluent: How banks can grow share of wallet
Brett King
World top 10 futurist, best-selling author, fintech founder, and speaker.
Fintech Hall of Fame
Episode: Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world
Natalia Goh
CEO of MariBank, a digital-only bank in Singapore
MariBank
Episode: Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
Mark Donohue
CEO and Founder of iSky
iSky
Episode: Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds
Hubert Petka
Group Director for Consumer Banking at RFI
RFI Global
Episode: Banking Uncovered Episode 22: From novelty to growth - what’s next for fintechs?
Gaurav Kundu
Head of digital for Citi Wealth
Citi
Episode: Banking Uncovered Episode 21: How Citi elevates customer experience in digital wealth management
Stefano Colombo
Managing Director of RFI Global's Asian Operations
RFI Global
Episode: Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia

Hosts

Charlie
Host of Banking Uncovered
Charles
Host of Banking Uncovered

Reviews

4.9 out of 5 stars from 24 ratings
  • Interesting

    Very apt and timely could have been segmented into different parts across 3-4 episodes SEA / APAC / EMEA thank you

    Apple Podcasts
    4
    GDBALA
    Indiaa year ago
  • Informative

    Really interest content, thanks

    Apple Podcasts
    5
    fintechuk
    United Kingdom8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests' practical insights into digital UX and AI in banking are highlighted.
The host brings in renowned fintech figures and industry researchers.
Some listeners wish for more segmentation by region in episodes.
Listeners appreciate timely coverage of mass affluent and cross-border banking trends.

Talking Points

Recent interactions between the hosts and their guests.

Bank of America | Banking on trust, AI and the future of digital customer experiences
Q: Fantastic. And so digital, I mean, it's the cornerstone of just about every bank these days. What do you see as the most significant changes in customer expectations around digital?
Camargo explains the shift from basic monitoring and self-service to proactive, personalized assistance, with Erica acting as a concierge that guides customers through an increasing range of tasks and anticipates needs rather than merely reacting to queries.
Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world
Q: What future changes do you foresee in business banking service models?
Service models will become more data-driven and personalized, with AI enabling proactive engagement and better anticipation of client needs while preserving essential human judgment and empathy in critical moments.
Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world
Q: How is AI used to support front-line teams?
AI is used to prepare for meetings, surface relevant insights quickly, and assist with scenario planning, allowing RMs to focus on high-value discussions rather than manual data gathering.
Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world
Q: What has changed about the RM role in the digital era?
The RM role has evolved from primarily delivering human service to blending digital self-serve capabilities with tailored human intervention at moments that matter, supported by data analysis and proactive outreach.
Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
Q: What are some of the barriers to engaging consumers who do not intend to use digital investment platforms?
There are hurdles related to the lack of knowledge and options for beginners as well as practical considerations in choosing a platform.

Audience Metrics

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Frequently Asked Questions About Banking Uncovered Podcast

What is Banking Uncovered Podcast about and what kind of topics does it cover?

A globally focused finance podcast that explores how customers behave in banking, fintech, and digital wealth, with a strong emphasis on cross-border activity, mass affluent segments, and the impact of AI and digital transformation. Episodes commonly feature senior banking executives, fintech leaders, and research directors who dissect customer needs, experience design, and strategic shifts across Asia, the Americas, and Europe. Noteworthy are its practical debates on branch strategy versus digital channels, the rise of digital-only banks, and how traditional institutions can compete through data-driven personalization and innovative product design.

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1. Chanticleer

How many episodes of Banking Uncovered Podcast are there?

Banking Uncovered Podcast launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Banking Uncovered Podcast?

Recent guests on Banking Uncovered Podcast include:

1. Jorge Camargo
2. Claire May
3. Stefano Colombu
4. Brett King
5. Natalia Goh
6. Mark Donohue
7. Hubert Petka
8. Gaurav Kundu

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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