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Artwork for Banking Uncovered Podcast

Banking Uncovered Podcast

RFI Global
Fintech
Digital Banking
Customer Experience
Customer Engagement
Generative AI
AI In Banking
Cybersecurity
Small and Medium Enterprises
SME Banking
Consumer Banking
Mastercard
Barclays
Payments
Zand
Fraud
Cost Of Living
Artificial Intelligence
Open Banking
Volt Bank
Challenger Banks

Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancemen... more

PublishesMonthlyEpisodes100Founded8 years ago
Number of ListenersCategory
Business

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Artwork for Banking Uncovered Podcast

Latest Episodes

In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech founder, to unpack the data behind the global decline of bank branches and what the AI-driven, digital-first ... more

In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and Innovation Committee, to explore how the next wave of digital banking is taking shape in one of the wo... more

2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers interact with their finances. For many, the app is the bank. As customer expectations rise, financial... more

In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintechs worldwide, and what’s next as the sector shifts from disruption to consolidation.

Once viewed as... more

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Recent Guests

Natalia Goh
CEO of MariBank, a digital-only bank in Singapore
MariBank
Episode: Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
Mark Donohue
CEO and Founder of iSky
iSky
Episode: Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds
Hubert Petka
Group Director for Consumer Banking at RFI
RFI Global
Episode: Episode 22: From novelty to growth - what’s next for fintechs?
Gaurav Kundu
Head of digital for Citi Wealth
Citi
Episode: Episode 21: How Citi elevates customer experience in digital wealth management
Stefano Colombo
Managing Director of RFI Global's Asian Operations
RFI Global
Episode: Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia
Rishi Lalwani
Global Head of Lending for SME Banking at Standard Chartered
Standard Chartered
Episode: Banking Uncovered Episode 19: The future of SME banking – from digital transformation to operational efficiency
Jess Aloi
Australian go-to-market lead for Square
Square
Episode: Banking Uncovered Episode 18: Reimagining payments – Why Square is Australia’s Most Recommended Merchant Service provider
Jason Yetton
Chief Executive of Consumer at Westpac Bank
Westpac Bank
Episode: Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world
Lisa Claes
CEO of CoreLogic International
CoreLogic International
Episode: Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans

Hosts

Charles
Host of the podcast, engaging in discussions around banking innovation and customer-centric financial services.
Chloe James
Co-host of the podcast, focusing on consumer trends, digital banking innovations, and insights from industry leaders.

Reviews

4.9 out of 5 stars from 24 ratings
  • Interesting

    Very apt and timely could have been segmented into different parts across 3-4 episodes SEA / APAC / EMEA thank you

    Apple Podcasts
    4
    GDBALA
    India5 months ago
  • Informative

    Really interest content, thanks

    Apple Podcasts
    5
    fintechuk
    United Kingdom8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Feedback highlights the informative nature of episodes, with many listeners finding the content deeply relevant to current industry challenges.
Listeners appreciate the timely and relevant topics discussed, offering practical insights into financial services trends and innovations.

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Talking Points

Recent interactions between the hosts and their guests.

Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
Q: What are some of the barriers to engaging consumers who do not intend to use digital investment platforms?
There are hurdles related to the lack of knowledge and options for beginners as well as practical considerations in choosing a platform.
Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
Q: How do you think generative AI could help in banking?
Generative AI has potential use cases in detecting and preventing fraud, handling customer service, and improving efficiency across the organization.
Episode 22: From novelty to growth - what’s next for fintechs?
Q: What can high street banks do to defend against neobank competition?
High street banks should focus on supporting consumers in reaching their financial objectives, creating user-friendly products, and enhancing their reputation among customers.
Episode 22: From novelty to growth - what’s next for fintechs?
Q: What are some of the products and services that fintechs are now offering to enhance engagement?
Fintechs have started releasing new products and features that allow for deeper customer relationships and engagement, thereby driving revenue and profitability.
Episode 21: How Citi elevates customer experience in digital wealth management
Q: What do you think are the most exciting possibilities over the next few years?
We are investing in AI for personalization and digital tools to enhance customer experience.

Audience Metrics

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Frequently Asked Questions About Banking Uncovered Podcast

What is Banking Uncovered Podcast about and what kind of topics does it cover?

This podcast explores the banking industry's complex landscape by examining customer behaviors, technological advancements, and emerging fintech competition. It engages in in-depth discussions with leaders, CEOs, and experts, offering insights into how traditional banks and new challengers evolve to meet changing consumer needs. Episodes often highlight the impact of digital transformation, generative AI, and regulatory changes on banking practices, making it a rich resource for professionals looking to understand market trends and strategies in financial services.

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Which podcasts are similar to Banking Uncovered Podcast?

These podcasts share a similar audience with Banking Uncovered Podcast:

1. Fintech Insider Podcast by 11:FS

How many episodes of Banking Uncovered Podcast are there?

Banking Uncovered Podcast launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Where can I see ratings and reviews for Banking Uncovered Podcast?

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What guests have appeared on Banking Uncovered Podcast?

Recent guests on Banking Uncovered Podcast include:

1. Natalia Goh
2. Mark Donohue
3. Hubert Petka
4. Gaurav Kundu
5. Stefano Colombo
6. Rishi Lalwani
7. Jess Aloi
8. Jason Yetton

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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