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Artwork for The Future of Commerce Podcast

The Future of Commerce Podcast

FoC
Customer Experience
Digital Transformation
Public Sector
Sustainability
E-Commerce
Hyper-Personalization
Citizen Expectations
Automation
Loyalty Programs
Data Privacy
Cloud Computing
Omni-Channel Experience
Consumer Packaged Goods
Ai-Powered Customer Service
Voice Commerce
Gen Z
Equity
Resilience
Proactive Engagement
Artificial Intelligence

Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer s... more

PublishesDailyEpisodes213Founded6 years ago
Categories
MarketingTechnologyBusiness

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Artwork for The Future of Commerce Podcast

Latest Episodes

Recommendation engines, dynamic pricing, conversational CX—AI can unlock them all. But without trustworthy, unified data, AI simply amplifies bad patterns. Inspired by No AI without data: Why digital success starts with the basics, this episode separ... more

Existing home sales don’t count as new GDP output, but they trigger a burst of spending that powers dozens of industries. When sales sink, that “turnover multiplier” fades—hitting retailers, manufacturers, and last-mile logistics fast. This episode, ... more

Generative AI is rapidly becoming a game-changer for customer experience (CX), but the real differentiator isn’t the technology itself—it’s how organizations adapt. Inspired by GenAI is reshaping CX, but only for organizations ready to reinvent thems... more

The modern shopping journey is nonlinear, unpredictable, and driven by rising expectations. Inspired by How to power personalized, AI-driven customer experiences for digital shopping, this episode unpacks how generative AI is closing the “experience ... more

Key Facts

Contact Information
Podcast Host

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Recent Guests

Eric Fish
National Sector Head of Retail and Apparel at HSBC
HSBC
Episode: SAP x HSBC: Holiday Retail Trends & Predictions

Hosts

Host 1
Host of discussions focusing on trends and technologies in commerce.
Speaker 1
Co-host, focusing on retail trends and customer engagement.

Reviews

4.8 out of 5 stars from 16 ratings
  • Subversive

    Really appreciated the convo about diversity in the film industry on Subversive. The discussion offered great insight from a studio doing some really profound work.

    Apple Podcasts
    5
    pnythts
    United States3 years ago
  • Love this podcast

    This latest episode was really amazing. Great conversation.

    Apple Podcasts
    5
    Aycee Brown
    United States3 years ago
  • New voices. 👍🏻

    Refreshing to hear the president of a major company explicitly say how racism and the status quo are detrimental to business.

    Apple Podcasts
    5
    NINEFORTYEIGHT
    United States3 years ago
  • Not customer experience related

    Last episode was about astrology, the host got a reading, but there is nothing at all related to customer experience or engagement. I want my time back

    Apple Podcasts
    1
    Greenpointed
    United States3 years ago
  • The Best

    Podcast especially about the CX topic have spread like mushrooms lately (especially at SAP) but this is still by far the best: awesome storytelling with experts that matter, fantastic host and actual valuable content instead of plain corporate talk and bumper stickers.

    This is the one you want to listen to!

    Apple Podcasts
    5
    ajax_g
    Germany5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some critiques mention a desire for more direct applications to everyday business challenges rather than broader trends.
Listeners appreciate the focus on actionable insights and expert analyses regarding modern commerce trends.
There's a general consensus that discussions are very relevant to professionals looking to innovate in sales and customer experiences.

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Talking Points

Recent interactions between the hosts and their guests.

GenAI is reshaping CX, but only for organizations ready to reinvent themselves
Q: What does this all mean for organizations that understand the reinvention imperative?
Organizations should begin by evaluating their existing people, processes, and technology to chart a clear path forward.
GenAI is reshaping CX, but only for organizations ready to reinvent themselves
Q: So if AI is handling the heavy lifting, what new skills will CX teams actually need to cultivate?
CX team members will need to improve their delegation skills, understanding what to hand off to AI and how to manage the AI effectively.
Marketplace automation: The not-so-invisible differentiator for CX
Q: How does a business know if their back end needs this kind of automation?
The article provides five key questions to assess the need for automation.
How distributors with federal contracts can cope in an era of tariffs and DOGE
Q: What unforeseen adaptations might wholesale distributors need to contemplate, beyond the strategies we've discussed today?
Distributors may need to continuously learn and embrace innovation to prepare for unexpected challenges in federal contracting.
Everything’s computer: The black box of consumer data privacy in connected cars
Q: What do consumers really want when it comes to their data and their cars?
Consumers want transparency about data collection and a real ability to opt out without losing essential features.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Future of Commerce Podcast

What is The Future of Commerce Podcast about and what kind of topics does it cover?

Focusing on the evolving landscape of commerce, the content explores how customer expectations have shifted from traditional purchases to prioritizing experiences that resonate with their values. It covers a broad spectrum of topics, including consumer and B2B sales, marketing strategies, customer and employee experiences, and the critical role of data management. With an emphasis on actionable insights and expert analyses, discussions often highlight the importance of aligning business practices with customer beliefs to enhance loyalty and satisfaction. Unique case studies and the integration of advanced technologies are also common, making this content particularly appealing to professionals keen on navigating the complexities of modern c... more

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Which podcasts are similar to The Future of Commerce Podcast?

These podcasts share a similar audience with The Future of Commerce Podcast:

1. LANZ & PRECHT
2. RONZHEIMER.

How many episodes of The Future of Commerce Podcast are there?

The Future of Commerce Podcast launched 6 years ago and published 213 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Future of Commerce Podcast?

Recent guests on The Future of Commerce Podcast include:

1. Eric Fish

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