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Artwork for The Enterprise CTO Podcast

The Enterprise CTO Podcast

Jim Balis, Shawn Walchef
Hospitality Technology
Long John Silver's
Cybersecurity
AI In Restaurants
Gongcha
Inventory
Vision AI
Restaurants (sizzling Platter)
Drive-Thru
Data Analytics
Artificial Intelligence

Real conversations about technology, leadership, and scaling modern restaurant brands Shawn Walchef, CEO of Cali BBQ Media, and Jim Balis, Head of Strategic Operations at CapitalSpring, host The Enterprise CTO Podcast, a long-form interview show exploring how technology decisions shape the future of hospitality. Through candid conversations with CTOs, operators, investors, and industry leaders, th... more

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Artwork for The Enterprise CTO Podcast

Latest Episodes

How do you scale restaurant technology across 2,200 locations while keeping operations simple?

Chris Noffze, Senior Operations Director at Gong cha Americas, joins Shawn Walchef and Jim Balis to share how the global beverage brand is bringing proven... more

What does it take to modernize technology at a legacy restaurant brand while keeping operations simple for employees and guests?

Tim Newton, Chief Technology Officer and Head of Brand Operations at Long John Silver's, joins Shawn Walchef to discuss ... more

What does it really take to unify technology across nearly 900 restaurants operating under eight different franchise brands?

Isaac Morton, Vice President of Information Technology at Sizzling Platter, joins Jim Balis and Shawn Walchef to break down ... more

What happens when restaurant leadership, technology, and growth strategy all collide in one conversation? Troy Hooper, CEO of Pepper Lunch joins Jim Balis and Shawn Walchef for the debut episode of the Enterprise CTO Podcast. They discuss what today’... more

Enterprise CTO Podcast Trailer

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Recent Guests

Chris Noffze
Senior Director of Ops for Gongcha
Gongcha
Episode: How Gong cha Scales Technology Across 2,200 Locations. Convo w/ Chris Noffze
Tim Newton
CTO and Head of Brand Operations at Long John Silver's
Long John Silver's
Episode: Why Great Restaurant Technology Removes Friction. Convo w/ Tim Newton
Isaac Morton
Vice President of Technology at Sizzling Platter
Sizzling Platter
Episode: Building Restaurant Tech Across Nearly 900 Locations. Convo w/ Isaac Morton
Troy Hooper
CEO of Hot Palate America, Pepper Lunch Restaurants — first guest on the show
Pepper Lunch Restaurants
Episode: Why Restaurant CEOs Need to Think Like CTOs. Interview w/ Troy Hooper, CEO of Pepper Lunch

Hosts

Shawn Walchef
Host of The Enterprise CTO Podcast; Cali BBQ Media
Jim Balis
Co-host and interviewer; Head of Strategic Operations at CapitalSpring; Co-host and partner at CapitalSpring

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Talking Points

Recent interactions between the hosts and their guests.

How Gong cha Scales Technology Across 2,200 Locations. Convo w/ Chris Noffze
Q: What role does AI play in daily operations and decision making?
AI acts as a decision-making tool to improve scheduling, forecasting, and ordering, while keeping the human guest touch front and center; it helps automate routine processes but does not replace staff.
How Gong cha Scales Technology Across 2,200 Locations. Convo w/ Chris Noffze
Q: Is the technology being used in the US new or is it mostly adopted from overseas implementations?
Many pieces are proven overseas and then localized for the US, with ongoing tweaks based on feedback and data from US locations.
How Gong cha Scales Technology Across 2,200 Locations. Convo w/ Chris Noffze
Q: How does the technology shift when scaling Gongcha from international markets to the US?
There are many similarities in what works internationally and in the US, and the focus is on rapid deployment of proven elements while adapting to local training, maintenance, and supply chain specifics to maintain guest experience and consistency.
Building Restaurant Tech Across Nearly 900 Locations. Convo w/ Isaac Morton
Q: What are the core data challenges when managing eight brands across 800-900 locations?
The biggest issues are consolidating data from multiple POS and back-office systems, building a unified data lake and warehouse, and creating dashboards that are useful for both field operations and corporate strategy without overwhelming end users.
Why Restaurant CEOs Need to Think Like CTOs. Interview w/ Troy Hooper, CEO of Pepper Lunch
Q: What should CEOs understand about the tech side today?
CEOs must actively engage with technology, shape strategic direction, and ensure cross-functional buy-in, treating tech as a core part of brand evolution rather than delegating it away.

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Frequently Asked Questions About The Enterprise CTO Podcast

What is The Enterprise CTO Podcast about and what kind of topics does it cover?

This show centers on technology decisions in hospitality at scale, with hosts exploring how CTOs, operators, and investors select tech stacks, implement AI, and streamline operations across multi-unit restaurant brands. Episodes frequently cover data infrastructure, AI-driven analytics, digital channels, and the practical challenges of running distributed franchise networks—from cybersecurity and data governance to vendor vetting and franchisee alignment. Real-world anecdotes from executives and operators illuminate how technology choices translate into improved guest experiences, efficiency, and growth. A notable strength is the hands-on, practitioner focus—bridging strategic tech decisions with daily restaurant operations and leadership c... more

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The Enterprise CTO Podcast launched 4 months ago and published 5 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Enterprise CTO Podcast?

Recent guests on The Enterprise CTO Podcast include:

1. Chris Noffze
2. Tim Newton
3. Isaac Morton
4. Troy Hooper

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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