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Artwork for The Dealer Playbook

The Dealer Playbook

Michael Cirillo
Automotive Industry
Marketing Strategies
Hispanic Market
Autofi
Customer Experience
Leadership
Spanish SEO
Cultural Competency
Electric Vehicles
Luxury Vehicle Leasing
Exotic Cars
General Manager
Personal Finance
Customer Service
Customer Engagement
Road To Ownership
Innovation Financial Services
Covid-19 Pandemic
Personal Growth
Operational Efficiency

The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and con... more

PublishesWeeklyEpisodes690Founded12 years ago
Number of ListenersCategories
AutomotiveLeisure

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Artwork for The Dealer Playbook

Latest Episodes

Do dealership buildings actually sell cars, or do they quietly kill the experience?

In this episode of The Dealer Playbook, we sit down with Josh Keough, Licensed Architect and Studio Director at Gensler, to unpack how dealership architecture, layou... more

YouTube

What if the reason things didn’t click in 2025 has less to do with your tools and more to do with your willingness to change?

In this solo year in review episode, I’m slowing things down to reflect on what 2025 actually taught us. Not the highlight ... more

YouTube

What if your success today could quietly sabotage your future, unless you build a plan beyond the next car deal?

In this episode of The Dealer Playbook, I sit down with Tustin Ulrich, General Manager of Roper Kia (one of the most dominant Kia stores... more

YouTube

What happens when precision from aviation meets creativity in automotive marketing?

In this episode, Ashley Brockhurst, Director of Marketing and Health & Safety at Charlesglen Toyota in Calgary, Alberta — “Alberta’s Celebration Destination” — share... more

Key Facts

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Recent Guests

Josh Keough
Licensed architect and studio director at Gensler, leading the retail and consumer experience practice with a focus on automotive.
Gensler
Episode: "Design is an operating system" - How Architecture Shapes Sales, Service, and Culture | Josh Keough, Gensler
Tustin Ulrich
General Manager at Roper Kia and founder of The 1% Effect
Roper Kia
Episode: "Kickstart Your Wealth Engine" - How a Kia GM Built $10M in Real Estate While Running a Store | Tustin Ulrich, GM at Roper Kia
Ashley Brockhurst
Director of Marketing and Health and Safety at Charlesglen Toyota
Charlesglen Toyota
Episode: "The ‘Pull, Not Push’ Strategy" - How Authentic Community Investment Drives Real Store Traffic | Ashley Brockhurst, Charlesglen Toyota
JB Burnett
Multi-store operator obsessed with culture, process, and results
Ford
Episode: “Hospitality First” — The Signature 2.0 Experience That’s Changing How Guests Buy Cars | JB Burnett, GM at Preston Auto | Multi-Store Operator
Noella Salter
Marketing Manager at Lange & Fetter Ford
Lange & Fetter Ford
Episode: "Viral for the Right Reasons" - What Dealers Can Learn from Lange & Fetter’s Social Media Strategy | Noella Salter, Marketing Manager at Lange & Fetter Ford
Nir Bashan
World-renowned creativity expert and CEO of The Creator Mindset, teaching leaders to unlock creativity as a practical business tool.
The Creator Mindset, LLC
Episode: “Every Crisis Is Free Profit” — How to Turn Disruption in the Industry Into Opportunity | Nir Bashan, founder of The Creator Mindset
Yolanda Biswah
President of Canadian Black Book, Canada's leading provider of used vehicle valuations and residual value forecasts.
Canadian Black Book
Episode: “Use the Equity, Not the Gut” Where the Data Says Your Car Will Sell Next | Yolanda Biswah, President of Canadian Black Book (CBB)
Marion Cain
Founder of ACE and creator of Kharisma Mastery, a science-based system that gives sales and F&I teams practical, verbal, and nonverbal tools to attract, convert, and inspire customers.
ACE
Episode: “Luxury Isn’t About Price” How to Deliver Premium Experiences That Raise Gross | Marion Cain, Founder of ACE & Creator of Kharisma Mastery
Marcus Sheridan
One of the most respected voices in modern sales and marketing
Episode: “Extremes Get Clicks”: What 3,000 Pros Just Told Us About AI vs. Google | Marcus Sheridan, Author of Endless Customers | Ep. 684

Host

Michael Cirillo
Host of a top-rated podcast for automotive professionals, offering expert interviews and actionable insights.

Reviews

4.9 out of 5 stars from 198 ratings
  • Energy. Insights. Humor.

    Michael Cirillo is a fantastic host who brings energy, wit, and real knowledge of the dealer world to every conversation.

    I had a great time joining him on The Dealer Playbook to trade insights and also learn from his perspective.

    He asked sharp questions that pushed the discussion beyond surface-level marketing and into what really makes dealership events stand out.

    The episode covers everything from knowing your audience to elevating experiences through partnerships, sports lessons, and ... more

    Apple Podcasts
    5
    ORT D.Point
    United States4 months ago
  • Great podcast

    Michael is an innovator in this industry and the messages he puts out are poignant for all within the auto world. This is a MUST FOLLOW for industry leaders like myself!

    Apple Podcasts
    5
    Mike Wood, U of L
    United Statesa year ago
  • 10/10 Love this Podcast!

    The Dealer Playbook is a fantastic podcast. If you’re in the automotive industry or an adjacent industry- listen to this podcast. There is so much helpful information that is shared and great guest speakers that shed light on the industry from a macro point of view and industry trends. Michael is an awesome host that brings good perspective, positivity and inspiration to this industry and his work.

    Apple Podcasts
    5
    Gabi Abinion
    United States2 years ago
  • Revolutionizing Sales Strategies with Expert Insights

    The Dealer Playbook podcast, especially the episode with Shari Levitin on utilizing video in sales, brilliantly showcases the importance of evolving sales tactics in today's digital landscape. The insights offered in this episode are not only informative but also highly applicable, providing listeners with actionable strategies to enhance their sales processes. This podcast is a valuable resource for sales professionals looking to adapt and thrive in an increasingly digital sales environment.

    Apple Podcasts
    5
    I value the unique angle
    Austria2 years ago
  • A must-listen!

    The Dealer Playbook has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    mvelasco07
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the engaging format and actionable insights, often highlighting the high-quality guests and relevant industry topics.
The host is praised for his professionalism and ability to draw valuable information from guests during interviews.
Some reviews suggest that the discussions are a bit surface-level but overall, the majority feel there is substantial and relevant substance.
Many find the podcast to be a must-listen for anyone involved in the automotive industry, citing its consistent delivery of valuable content.
Listeners value the variety of perspectives offered and often mention the practicality of the advice shared.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

"Design is an operating system" - How Architecture Shapes Sales, Service, and Culture | Josh Keough, Gensler
Q: How do you sell these improvements to dealers who primarily want to sell more cars?
Keough emphasizes that understanding the broader operational needs and customer experiences leads to better facility investments that reflect the dealer's goals.
"Design is an operating system" - How Architecture Shapes Sales, Service, and Culture | Josh Keough, Gensler
Q: What are some common tweaks you would recommend to improve any showroom or shop?
Key recommendations include enhancing lighting to create a more inviting atmosphere and investing in quality furniture to improve comfort and aesthetics.
"The ‘Pull, Not Push’ Strategy" - How Authentic Community Investment Drives Real Store Traffic | Ashley Brockhurst, Charlesglen Toyota
Q: How has the influence of women in Canada shaped your community investment strategy?
Ashley explained that many volunteers and leaders in charitable organizations are women, which underscores the importance of engaging this demographic in community investments.
"Kickstart Your Wealth Engine" - How a Kia GM Built $10M in Real Estate While Running a Store | Tustin Ulrich, GM at Roper Kia
Q: How can those listening or watching connect with you and learn more about the 1% Effect?
Tustin invites listeners to visit 1%effect.com to book an appointment and discuss their individual goals and aspirations.
"Kickstart Your Wealth Engine" - How a Kia GM Built $10M in Real Estate While Running a Store | Tustin Ulrich, GM at Roper Kia
Q: What is the deeper motivation for why you're operating the way you are today?
Tustin shares that his deeper motivation is rooted in ensuring his children have a better future than he had and creating generational wealth for his family.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Age Range
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Frequently Asked Questions About The Dealer Playbook

What is The Dealer Playbook about and what kind of topics does it cover?

Aimed at automotive professionals, this podcast offers a wealth of insights into dominating the retail car industry. Topics frequently include innovative sales strategies, the impact of social media on dealerships, and the intricacies of customer engagement in a digital landscape. Episodes feature expert guests from various sectors within the automotive industry, shedding light on current trends, such as electric vehicles and the importance of emotional connections in sales. The engaging discussions not only provide actionable tips for enhancing dealership performance but also prioritize fostering a proactive and adaptable culture within automotive organizations. Listeners can expect a blend of practical advice and inspirational stories tha... more

Where can I find podcast stats for The Dealer Playbook?

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How many listeners does The Dealer Playbook get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Dealer Playbook, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The Dealer Playbook?

Rephonic provides comprehensive predictive audience data for The Dealer Playbook, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does The Dealer Playbook have?

To see how many followers or subscribers The Dealer Playbook has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Dealer Playbook?

These podcasts share a similar audience with The Dealer Playbook:

1. Car Dealership Guy Podcast
2. LotParty Podcast powered by Lotpop
3. vAuto Podcast
4. Bedros Keuilian Podcast Show
5. The Shawn Ryan Show

How many episodes of The Dealer Playbook are there?

The Dealer Playbook launched 12 years ago and published 690 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Dealer Playbook?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Dealer Playbook?

Rephonic pulls ratings and reviews for The Dealer Playbook from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The Dealer Playbook?

Rephonic provides full transcripts for episodes of The Dealer Playbook. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Dealer Playbook?

Recent guests on The Dealer Playbook include:

1. Josh Keough
2. Tustin Ulrich
3. Ashley Brockhurst
4. JB Burnett
5. Noella Salter
6. Nir Bashan
7. Yolanda Biswah
8. Marion Cain

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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