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Artwork for The Dealer Playbook

The Dealer Playbook

Michael Cirillo
Automotive Industry
Customer Experience
Electric Vehicles
Artificial Intelligence
Marketing Strategies
Leadership
Customer Engagement
Customer Service
NADA
Operational Efficiency
Leadership Development
Social Media Marketing
Automotive Sales
Social Media
Community Engagement
Automotive Marketing
Google Business Profile
Building a Dealership
Autofi
Cars Commerce

The Dealer Playbook is the podcast for serious automotive professionals. The ones who think beyond the transaction. Hosted by Michael Cirillo, now in its 12th year, The Dealer Playbook delivers straight-talk conversations with the dealers, operators, and leaders who are actually building something. If you run a store, lead a team, or are building a career worth having, this is your show. New episo... more

PublishesWeeklyEpisodes705Founded12 years ago
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Artwork for The Dealer Playbook

Latest Episodes

Are you tired of hearing the same old talk about how "hard" automotive retail is? Everyone acknowledges the challenges, but few are willing to roll up their sleeves and actually do the hard work that creates real, sustainable dealer growth. This isn'... more

Is your dealership marketing feeling hollow? Are you chasing digital trends only to find your message falls flat? Many in automotive retail are struggling to cut through the noise, constantly investing in strategies that fail to build genuine connect... more

Is your dealership encouraging team members to "go viral?" You might be seeing the spike in clicks, but are you seeing the real cost? In an age where everyone's a content creator, maintaining brand integrity and a consistent message is harder than ev... more

Is your dealership struggling to convert online leads into showroom appointments? You’re not alone. Many automotive professionals focus on getting leads, but miss the critical step of engaging them effectively to drive sales.

Here’s what you’ll get ... more

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Recent Guests

Paul Daly
Founder/CEO ASOTU, More Than Cars
ASOTU / More Than Cars
Episode: "Wearing the story" — Marketing cars through authentic connection | Paul J Daly, Founder/CEO ASOTU
Don Moss
Executive Director of Marketing at Murgado Auto Group
Murgado Auto Group
Episode: "Brand Safety" — Why Your TikTok Guy is Costing Your Dealership | Exec Dir. of Marketing, Murgado Automotive
Paul de Vries
Founder of Digital Car Dealer Workshop
Digital Car Dealer Workshop
Episode: "8 Hours To 2 Minutes" — The Response Time Fix That Sold More Cars Across 100 Dealerships | Paul de Vries, Founder DCDW
Mackenzie Wiltrout
VP of Innovation at Stream Companies
Stream Companies
Episode: "Human in the loop" — Why AI needs organic intelligence in your dealership | Mackenzie Wiltrout, Stream Companies
Joey Zanetis
Executive Vice President at iHeart Media Automotive
iHeart Media Automotive
Episode: "Guaranteed human" — How AI makes connection critical | Joey Zanetis, EVP iHeart Media Automotive
Kristine Lentz
Product Operations Manager at Urban Science
Urban Science
Episode: "Doesn't mean goodbye" — Recapturing "lost" customers through fixed operations | Kristine Lentz, Urban Science
Matt Lasher
Representative from Streamline Auto
Streamline Auto
Episode: “The Great Train Wreck”: How Affordability and a Broken Process Are Costing Dealers the Sale | Matt Lasher, Streamline Auto
Ashley Cavazos
Digital Performance Consultant and Moderator at NCM Associates
NCM Associates
Episode: "Stop Blaming Marketing": The Digital Mistake Costing Dealers Growth | Ashley Cavazos, NCM Associates
Jay Ku
Founder and CEO of HeyGreenlight
HeyGreenlight
Episode: "It's Like a Wingman": The Sales Intelligence Tool Closing the Gap Between Your Worst and Best Reps | Jay Ku, Founder of HeyGreenlight

Host

Michael Cirillo
Host of a podcast that focuses on automotive industry dynamics, offering expert interviews and insights aimed at improving dealership success and sales performance.

Reviews

4.9 out of 5 stars from 199 ratings
  • Energy. Insights. Humor.

    Michael Cirillo is a fantastic host who brings energy, wit, and real knowledge of the dealer world to every conversation.

    I had a great time joining him on The Dealer Playbook to trade insights and also learn from his perspective.

    He asked sharp questions that pushed the discussion beyond surface-level marketing and into what really makes dealership events stand out.

    The episode covers everything from knowing your audience to elevating experiences through partnerships, sports lessons, and ... more

    Apple Podcasts
    5
    ORT D.Point
    United States8 months ago
  • Great podcast

    Michael is an innovator in this industry and the messages he puts out are poignant for all within the auto world. This is a MUST FOLLOW for industry leaders like myself!

    Apple Podcasts
    5
    Mike Wood, U of L
    United States2 years ago
  • 10/10 Love this Podcast!

    The Dealer Playbook is a fantastic podcast. If you’re in the automotive industry or an adjacent industry- listen to this podcast. There is so much helpful information that is shared and great guest speakers that shed light on the industry from a macro point of view and industry trends. Michael is an awesome host that brings good perspective, positivity and inspiration to this industry and his work.

    Apple Podcasts
    5
    Gabi Abinion
    United States2 years ago
  • Revolutionizing Sales Strategies with Expert Insights

    The Dealer Playbook podcast, especially the episode with Shari Levitin on utilizing video in sales, brilliantly showcases the importance of evolving sales tactics in today's digital landscape. The insights offered in this episode are not only informative but also highly applicable, providing listeners with actionable strategies to enhance their sales processes. This podcast is a valuable resource for sales professionals looking to adapt and thrive in an increasingly digital sales environment.

    Apple Podcasts
    5
    I value the unique angle
    Austria2 years ago
  • A must-listen!

    The Dealer Playbook has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    mvelasco07
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the engaging and knowledgeable style of the host, praising his ability to draw out valuable insights from guests.
The content is seen as rich in practical strategies that automotive professionals can apply in their roles.
There are mentions of the podcast being an invaluable resource for guidance in the retail automotive industry.
Many comment on the positive energy and humor added to the discussions, making it enjoyable while educational.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

"Wearing the story" — Marketing cars through authentic connection | Paul J Daly, Founder/CEO ASOTU
Q: Here's the question. What's a brand that most people in automotive think is strong, but you think is hollow and why?
A brand's hollow nature often stems from a business model that prioritizes hype over authentic engagement; the bigger the hype, the more likely the brand lacks depth, leading to fragility during conflicts or missteps.
"Brand Safety" — Why Your TikTok Guy is Costing Your Dealership | Exec Dir. of Marketing, Murgado Automotive
Q: How should a growing dealership group handle governance for social content?
Establish clear guidelines, empower leaders at each rooftop location, and keep the process simple so it scales without becoming overly complicated.
"Brand Safety" — Why Your TikTok Guy is Costing Your Dealership | Exec Dir. of Marketing, Murgado Automotive
Q: What are the risks of employees creating content on personal accounts using the dealership name?
Personal content can reflect the company in ways that may not align with the brand or community expectations, so it's essential to set expectations, educate creators, and maintain alignment with the organization's values.
"Brand Safety" — Why Your TikTok Guy is Costing Your Dealership | Exec Dir. of Marketing, Murgado Automotive
Q: From a media perspective, what should dealers consider in their marketing mix?
Focus on brand safety and ensure messaging aligns with the brand values and community image rather than just chasing clicks or vanity metrics like impressions and traffic.
"Doesn't mean goodbye" — Recapturing "lost" customers through fixed operations | Kristine Lentz, Urban Science
Q: Tell me how you define defection and why it matters for dealers.
Defection is when a lead or a purchaser in a dealer's CRM ends up buying from a competitor. Understanding who defected, why they defected, and when it happened lets dealers map the leak, adjust follow-up timing, and target future interactions to win the customer back, rather than treating defection as an absolute loss.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Age Range
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Frequently Asked Questions About The Dealer Playbook

What is The Dealer Playbook about and what kind of topics does it cover?

Targeting automotive professionals across various roles, this podcast offers a wealth of expert insights and strategies aimed at driving success in the retail automotive industry. With a consistent focus on evolving market dynamics, the conversations frequently revolve around sales techniques, digital marketing, customer experience, and innovative approaches to dealership operations. Unique to this podcast is its emphasis on blending modern technology—such as AI and social media—with traditional sales practices, providing listeners with a holistic toolkit that combines operational efficiency and authentic customer connection.

Listeners can expect to engage with a wide range of industry leaders and pioneers who share their experiences and i... more

Where can I find podcast stats for The Dealer Playbook?

Rephonic provides a wide range of podcast stats for The Dealer Playbook. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Dealer Playbook and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does The Dealer Playbook get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Dealer Playbook, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The Dealer Playbook?

Rephonic provides comprehensive predictive audience data for The Dealer Playbook, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does The Dealer Playbook have?

To see how many followers or subscribers The Dealer Playbook has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Dealer Playbook?

These podcasts share a similar audience with The Dealer Playbook:

1. Car Dealership Guy Podcast
2. Automotive News Daily Drive
3. Sales Gravy: Jeb Blount
4. The Joe Rogan Experience
5. LotParty Podcast powered by Lotpop

How many episodes of The Dealer Playbook are there?

The Dealer Playbook launched 12 years ago and published 705 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Dealer Playbook?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Dealer Playbook?

Rephonic pulls ratings and reviews for The Dealer Playbook from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The Dealer Playbook?

Rephonic provides full transcripts for episodes of The Dealer Playbook. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Dealer Playbook?

Recent guests on The Dealer Playbook include:

1. Paul Daly
2. Don Moss
3. Paul de Vries
4. Mackenzie Wiltrout
5. Joey Zanetis
6. Kristine Lentz
7. Matt Lasher
8. Ashley Cavazos

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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