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Artwork for The Dealer Playbook

The Dealer Playbook

Michael Cirillo
Automotive Industry
Customer Experience
Electric Vehicles
Artificial Intelligence
Marketing Strategies
Leadership
Customer Engagement
NADA
Customer Service
Operational Efficiency
Leadership Development
Social Media Marketing
Automotive Sales
Social Media
Community Engagement
Automotive Marketing
Google Business Profile
Building a Dealership
Autofi
Cars Commerce

The Dealer Playbook is the podcast for serious automotive professionals. The ones who think beyond the transaction. Hosted by Michael Cirillo, now in its 12th year, The Dealer Playbook delivers straight-talk conversations with the dealers, operators, and leaders who are actually building something. If you run a store, lead a team, or are building a career worth having, this is your show. New episo... more

PublishesWeeklyEpisodes712Founded12 years ago
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BusinessEntrepreneurship

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Artwork for The Dealer Playbook

Latest Episodes

Is your dealership struggling to move used EVs while your competitors are banking big? It's time to stop letting inventory sit and start capitalizing on the massive opportunity in the pre-owned electric vehicle market.

In this episode with Lyteflo C... more

Are the "AI zealots" and "AI doomsayers" clouding your judgment about what artificial intelligence actually means for your automotive retail business? It’s time to move beyond the hype and fear and discover the practical, actionable ways AI can eleva... more

Are you still relying on outdated inventory practices that drain your profits and time? Many general managers and dealer principals dismiss inventory operations as "not super exciting problems," yet these foundational issues are costing your dealersh... more

In this episode, automotive F&I expert Adam Marburger reveals how leveraging data and accountability is generating a nearly $400 lift in F&I PDR per transaction for dealerships. Discover how top-performing dealers aren't chasing the next shiny object... more

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Recent Guests

Dan Collingridge
CTO at FlexDealer and LiftKit
FlexDealer, LiftKit
Episode: "Inventory as a Catalyst" — Why Inventory Is Still Your Most Overlooked Lever | Dan Collingridge, CTO At Flex Dealer
Adam Marburger
CEO of Ascent Dealer Services
Ascent Dealer Services
Episode: "$400 A Transaction" — Boosting F&i Profit With Data-driven AI | Adam Marburger, CEO at Ascent Dealer Services
Glenn Lundy
President and founder of the 800% Elite Automotive Club
800% Elite Automotive Club
Episode: "The Gap Is Widening" — Predicting WHO Wins And Loses In Today's Auto Market | Glenn Lundy, President 800% Elite Auto
Greg Uland
Vice President of Marketing at Reynolds and Reynolds
Reynolds and Reynolds
Episode: "Billion Miles of Data" — How AI Finds Hidden Profit In A Flat Market | Greg Uland, VP of Marketing, The Reynolds and Reynolds
Troy Spring
CEO and founder of Dealer World and co-founder of Dealer Funnel
Dealer World / Dealer Funnel
Episode: "Own your backyard" - The Fastest Way to Increase ROI In Your Dealership | Troy Spring, Founder Dealer World
David Spisak
Founder and CEO of DGS Global
DGS Global
Episode: "Choose hard" — Finding Your Edge in Automotive Retail | David Spisak, Founder and CEO of DGS
Paul Daly
Founder/CEO ASOTU, More Than Cars
ASOTU / More Than Cars
Episode: "Wearing the story" — Marketing cars through authentic connection | Paul J Daly, Founder/CEO ASOTU
Don Moss
Executive Director of Marketing at Murgado Auto Group
Murgado Auto Group
Episode: "Brand Safety" — Why Your TikTok Guy is Costing Your Dealership | Exec Dir. of Marketing, Murgado Automotive
Paul de Vries
Founder of Digital Car Dealer Workshop
Digital Car Dealer Workshop
Episode: "8 Hours To 2 Minutes" — The Response Time Fix That Sold More Cars Across 100 Dealerships | Paul de Vries, Founder DCDW

Host

Michael Cirillo
Host of The Dealer Playbook; long-running show focusing on actionable automotive retail strategies.

Reviews

4.9 out of 5 stars from 199 ratings
  • Energy. Insights. Humor.

    Michael Cirillo is a fantastic host who brings energy, wit, and real knowledge of the dealer world to every conversation.

    I had a great time joining him on The Dealer Playbook to trade insights and also learn from his perspective.

    He asked sharp questions that pushed the discussion beyond surface-level marketing and into what really makes dealership events stand out.

    The episode covers everything from knowing your audience to elevating experiences through partnerships, sports lessons, and ... more

    Apple Podcasts
    5
    ORT D.Point
    United States10 months ago
  • Great podcast

    Michael is an innovator in this industry and the messages he puts out are poignant for all within the auto world. This is a MUST FOLLOW for industry leaders like myself!

    Apple Podcasts
    5
    Mike Wood, U of L
    United States2 years ago
  • 10/10 Love this Podcast!

    The Dealer Playbook is a fantastic podcast. If you’re in the automotive industry or an adjacent industry- listen to this podcast. There is so much helpful information that is shared and great guest speakers that shed light on the industry from a macro point of view and industry trends. Michael is an awesome host that brings good perspective, positivity and inspiration to this industry and his work.

    Apple Podcasts
    5
    Gabi Abinion
    United States2 years ago
  • Revolutionizing Sales Strategies with Expert Insights

    The Dealer Playbook podcast, especially the episode with Shari Levitin on utilizing video in sales, brilliantly showcases the importance of evolving sales tactics in today's digital landscape. The insights offered in this episode are not only informative but also highly applicable, providing listeners with actionable strategies to enhance their sales processes. This podcast is a valuable resource for sales professionals looking to adapt and thrive in an increasingly digital sales environment.

    Apple Podcasts
    5
    I value the unique angle
    Austria3 years ago
  • A must-listen!

    The Dealer Playbook has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    mvelasco07
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests and topics are consistently aligned with real-world dealer needs.
Listeners praise the host for sharp questions and practical, battle-tested takeaways.
The show is viewed as a trusted resource for automotive leadership and marketing.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

"$400 A Transaction" — Boosting F&i Profit With Data-driven AI | Adam Marburger, CEO at Ascent Dealer Services
Q: What is the one adjustment a dealer should make to start protecting margins?”,
Invest in your people: coach, mentor, and build real leadership inside the store. The most durable margin protection comes from strengthening the team through accountable processes, ongoing development, and a culture that values relationship-based selling alongside smart AI-enabled coaching and consistency.
"Inventory as a Catalyst" — Why Inventory Is Still Your Most Overlooked Lever | Dan Collingridge, CTO At Flex Dealer
Q: What's your take on where AI is right now for developers and dealers?
AI is excellent for coding and handling routine tasks, but the final 20%—the critical thinking, context, and human discernment—still requires human involvement; AI should augment, not replace, skilled professionals.
"Billion Miles of Data" — How AI Finds Hidden Profit In A Flat Market | Greg Uland, VP of Marketing, The Reynolds and Reynolds
Q: Where do you see AI fitting into marketing specifically, given the repetitive tasks that people don't love doing?
AI should handle repetitive tasks to free people for high-value work like strategy and design, increasing output and effectiveness by letting teams focus on what they love and do best.
"Billion Miles of Data" — How AI Finds Hidden Profit In A Flat Market | Greg Uland, VP of Marketing, The Reynolds and Reynolds
Q: I want to ask you this, right? What should the dealer body actually be thinking about when it comes to AI?
The key is real access to unified data so AI tools can provide accurate, timely actions. Beyond chatbots, the focus should be on operationalizing AI to drive efficient, profit-maximizing decisions in purchasing, pricing, and service, all anchored by a solid data layer.
"Wearing the story" — Marketing cars through authentic connection | Paul J Daly, Founder/CEO ASOTU
Q: Here's the question. What's a brand that most people in automotive think is strong, but you think is hollow and why?
A brand's hollow nature often stems from a business model that prioritizes hype over authentic engagement; the bigger the hype, the more likely the brand lacks depth, leading to fragility during conflicts or missteps.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
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Social Media Reach

Frequently Asked Questions About The Dealer Playbook

What is The Dealer Playbook about and what kind of topics does it cover?

The show centers on practical strategies for automotive retail leaders, with episodes that mix mindset shifts, operational rigor, and technology adoption. Across conversations with automotive executives, marketers, and industry thinkers, the host surfaces actionable takeaways on ROI-focused meetings, data-driven decision making, and human-centered selling in a digital age. Notable throughlines include the tension between AI tools and human judgment, the importance of back-to-basics CRM and lead handling, and how brands can build trust through storytelling, governance, and authentic content. This program often features guests who are hands-on operators or strategic visionaries, offering frameworks listeners can apply to improve profitability... more

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How many listeners does The Dealer Playbook get?

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To see how many followers or subscribers The Dealer Playbook has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Dealer Playbook?

These podcasts share a similar audience with The Dealer Playbook:

1. Car Dealership Guy Podcast
2. Millionaire Car Salesman Podcast
3. The Cardone Zone
4. Automotive News Daily Drive
5. The Game with Alex Hormozi

How many episodes of The Dealer Playbook are there?

The Dealer Playbook launched 12 years ago and published 712 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Dealer Playbook?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Dealer Playbook?

Rephonic pulls ratings and reviews for The Dealer Playbook from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The Dealer Playbook?

Rephonic provides full transcripts for episodes of The Dealer Playbook. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Dealer Playbook?

Recent guests on The Dealer Playbook include:

1. Dan Collingridge
2. Adam Marburger
3. Glenn Lundy
4. Greg Uland
5. Troy Spring
6. David Spisak
7. Paul Daly
8. Don Moss

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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