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Artwork for The Dealer Playbook

The Dealer Playbook

Michael Cirillo
Automotive Industry
Marketing Strategies
Hispanic Market
Customer Experience
Autofi
Leadership
Spanish SEO
Cultural Competency
Electric Vehicles
Exotic Cars
Luxury Vehicle Leasing
General Manager
Personal Finance
Customer Service
Customer Engagement
Innovation Financial Services
Road To Ownership
Covid-19 Pandemic
Personal Growth
Operational Efficiency

The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and con... more

PublishesWeeklyEpisodes684Founded12 years ago
Number of ListenersCategories
AutomotiveLeisure

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Artwork for The Dealer Playbook

Latest Episodes

What if your biggest dealership problems aren’t “market problems”… but creativity problems?

In this episode of The Dealer Playbook, Michael sits down with Nir Bashan, world-renowned creativity expert, founder & CEO of The Creator Mindset, LLC, Clio ... more

YouTube

How should Canadian dealers REALLY be using data to price, appraise, and move inventory in 2025?

In this episode of The Dealer Playbook, Michael sits down with Yolanda Bishwah, President of Canadian Black Book (CBB), the data backbone behind used ve... more

YouTube

Guest Marion Cain (ACE founder; creator of Kharisma Mastery) breaks down a science-based playbook for dealership sales and F&I teams to own the room, deliver luxury touchpoints (on any brand), and turn trust into revenue. We cover the first 90 second... more

YouTube

AI vs. Google isn’t theoretical anymore; your buyers are already switching how they search.

In this episode, Marcus Sheridan (author of They Ask, You Answer and Endless Customers) shares fresh data from ~3,000 pros on how often they now use ChatGPT ... more

YouTube

Key Facts

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Recent Guests

Nir Bashan
World-renowned creativity expert and CEO of The Creator Mindset, teaching leaders to unlock creativity as a practical business tool.
The Creator Mindset, LLC
Episode: “Every Crisis Is Free Profit” — How to Turn Disruption in the Industry Into Opportunity | Nir Bashan, founder of The Creator Mindset
Yolanda Biswah
President of Canadian Black Book, Canada's leading provider of used vehicle valuations and residual value forecasts.
Canadian Black Book
Episode: “Use the Equity, Not the Gut” Where the Data Says Your Car Will Sell Next | Yolanda Biswah, President of Canadian Black Book (CBB)
Marion Cain
Founder of ACE and creator of Kharisma Mastery, a science-based system that gives sales and F&I teams practical, verbal, and nonverbal tools to attract, convert, and inspire customers.
ACE
Episode: “Luxury Isn’t About Price” How to Deliver Premium Experiences That Raise Gross | Marion Cain, Founder of ACE & Creator of Kharisma Mastery
Marcus Sheridan
One of the most respected voices in modern sales and marketing
Episode: “Extremes Get Clicks”: What 3,000 Pros Just Told Us About AI vs. Google | Marcus Sheridan, Author of Endless Customers | Ep. 684
Sebrina Westbrooke
Program Manager for the Automotive Dealership Management and Automotive Aftermarket Management Programs at Georgian College
Georgian College
Episode: “Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683
Tara Willis
A seasoned automotive professional with over 20 years of experience, leading product marketing and incentives planning for Infiniti.
Infiniti
Episode: Tara Willis: How to Build a Culture That Sells Cars | Car Sales | Ep. 681
Jean-Pierre Lacroix
President and founder of SLD, a global branding firm that helps businesses create strong emotional connections with customers.
SLD
Episode: Jean-Pierre Lacroix: The Most Underrated Tool For Selling More Cars | Car Sales | Ep 680
Brad Gelber
Digital Media and Content Marketing Manager at West Herr Auto Group
West Herr Auto Group
Episode: Brad Gelber: How New York’s Largest Auto Group Dominates Social Media | Car Sales | Ep. 679
Jimmy Douglas
Founder and CEO of Plug, a wholesale marketplace for used EVs
Plug
Episode: Jimmy Douglas: Why 49% of Car Dealers Struggle to Sell EVs | Car Sales | Ep.677

Host

Michael Cirillo
Michael Cirillo is the host known for delivering expert interviews and actionable insights that help professionals excel in the automotive industry. With a dynamic interviewing style, he engages guests and audiences alike, providing valuable strategies for success.

Reviews

4.9 out of 5 stars from 196 ratings
  • Energy. Insights. Humor.

    Michael Cirillo is a fantastic host who brings energy, wit, and real knowledge of the dealer world to every conversation.

    I had a great time joining him on The Dealer Playbook to trade insights and also learn from his perspective.

    He asked sharp questions that pushed the discussion beyond surface-level marketing and into what really makes dealership events stand out.

    The episode covers everything from knowing your audience to elevating experiences through partnerships, sports lessons, and ... more

    Apple Podcasts
    5
    ORT D.Point
    United States3 months ago
  • Great podcast

    Michael is an innovator in this industry and the messages he puts out are poignant for all within the auto world. This is a MUST FOLLOW for industry leaders like myself!

    Apple Podcasts
    5
    Mike Wood, U of L
    United Statesa year ago
  • 10/10 Love this Podcast!

    The Dealer Playbook is a fantastic podcast. If you’re in the automotive industry or an adjacent industry- listen to this podcast. There is so much helpful information that is shared and great guest speakers that shed light on the industry from a macro point of view and industry trends. Michael is an awesome host that brings good perspective, positivity and inspiration to this industry and his work.

    Apple Podcasts
    5
    Gabi Abinion
    United States2 years ago
  • Revolutionizing Sales Strategies with Expert Insights

    The Dealer Playbook podcast, especially the episode with Shari Levitin on utilizing video in sales, brilliantly showcases the importance of evolving sales tactics in today's digital landscape. The insights offered in this episode are not only informative but also highly applicable, providing listeners with actionable strategies to enhance their sales processes. This podcast is a valuable resource for sales professionals looking to adapt and thrive in an increasingly digital sales environment.

    Apple Podcasts
    5
    I value the unique angle
    Austria2 years ago
  • A must-listen!

    The Dealer Playbook has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    mvelasco07
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host's energetic approach and ability to facilitate valuable conversations are frequently commended.
Listeners praise the engaging style and depth of insights provided, enhancing their understanding of industry challenges.
Many reviews highlight the practical advice given, noting its direct applicability to listeners' professional challenges.
Some feedback indicates that episodes are consistently informative and exceed expectations for industry knowledge.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

“Every Crisis Is Free Profit” — How to Turn Disruption in the Industry Into Opportunity | Nir Bashan, founder of The Creator Mindset
Q: What practical exercises or mindsets can leaders introduce to help employees test new ideas without gambling the business?
Leaders should focus on making small changes daily to incrementally boost creativity, while balancing analytics with innovative approaches to problem-solving.
“Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683
Q: What do most outsiders get wrong about the industry's behind-the-scenes roles?
Westbrooke explains that many students entering the program already have dealership experience, and highlights the importance of using real dealership data to analyze and improve business practices.
“Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683
Q: What do you recommend the best way is to position people's mindsets so that as we build the next generation of leadership in the industry, they're not coming into it from a position of fear but a position of preparation?
Westbrooke emphasizes the importance of curiosity and soft skills, advising prospective leaders to focus on problem-solving and critical thinking to overcome fears rooted in the unknown.
Alex Lawrence: The Playbook for Selling EVs in a Volatile Market | Car Sales | Ep. 682
Q: What strategies are you considering as the EV tax incentive changes?
Alex mentioned a two-part strategy that focuses on maximizing sales before the incentive changes and then thoughtfully managing inventory and operations afterwards. He emphasized the importance of building a strong social media presence as a major factor for sales success.
Alex Lawrence: The Playbook for Selling EVs in a Volatile Market | Car Sales | Ep. 682
Q: What are some of the challenges and surprises you've faced while expanding your business?
Alex discussed the unique volatility of the EV market and how they've experienced two major market disruptions in the past. He acknowledged that their current challenge is navigating the end of the EV tax credit while still focusing on growth and adaptation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Age Range
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Frequently Asked Questions About The Dealer Playbook

What is The Dealer Playbook about and what kind of topics does it cover?

Focusing on the dynamic realm of automotive retail, the show engages its audience by featuring expert insights, practical strategies, and real-world applications pertinent to the industry. The content covers a wide array of topics including marketing analytics, customer experience enhancement, sales techniques, and emerging automotive technologies like electric vehicles and artificial intelligence, thereby enriching listeners' understanding of current market trends and challenges. With a vibrant host known for their engaging interview style, this series stands out for its dedication to actionable tips and relatable success stories that resonate with dealership staff across various functions from sales to management.

Listeners can find imme... more

Where can I find podcast stats for The Dealer Playbook?

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How many listeners does The Dealer Playbook get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Dealer Playbook, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The Dealer Playbook?

Rephonic provides comprehensive predictive audience data for The Dealer Playbook, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does The Dealer Playbook have?

To see how many followers or subscribers The Dealer Playbook has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Dealer Playbook?

These podcasts share a similar audience with The Dealer Playbook:

1. Car Dealership Guy Podcast
2. Millionaire Car Salesman Podcast
3. Dropping Bombs
4. LotParty Podcast powered by Lotpop
5. Next Level Podcast with Jeremy Miner

How many episodes of The Dealer Playbook are there?

The Dealer Playbook launched 12 years ago and published 684 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Dealer Playbook?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Dealer Playbook?

Rephonic pulls ratings and reviews for The Dealer Playbook from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The Dealer Playbook?

Rephonic provides full transcripts for episodes of The Dealer Playbook. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Dealer Playbook?

Recent guests on The Dealer Playbook include:

1. Nir Bashan
2. Yolanda Biswah
3. Marion Cain
4. Marcus Sheridan
5. Sebrina Westbrooke
6. Tara Willis
7. Jean-Pierre Lacroix
8. Brad Gelber

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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