Rephonic
Artwork for The Connector
Artificial Intelligence
Intercoiffure America Canada
Salon Industry
Kim Report
Data Analytics In Salon Industry
Aveda
Mentorship
Hairdressing Industry
New York
Turnover
Kpis
Cash Flow
Salon Interactive
Creativity
Education
Salon 718
Phorest
Employee Retention
Coaching
Elevate Hair

The Connector, the official podcast of Intercoiffure America Canada, is designed to connect salon owners and professionals with the leaders, artists, and innovators shaping the future of professional salons. Each episode brings listeners into thoughtful conversations with some of the most interesting voices from across the industry—from salon owners and rising leaders to educators, artists, brand ... more

PublishesWeeklyEpisodes15Founded3 months ago
Number of ListenersCategories
BusinessManagementArtsFashion & Beauty

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Artwork for The Connector

Latest Episodes

At just 30 years old, Ameet Kallarackal is quickly becoming one of beauty's rising leaders. Gordon talks with the Glammatic co-founder about building a company straight out of college, learning leadership without a traditional mentor or boss, and his... more

As the founder and CEO of Phorest, Ronan Perceval has spent nearly two decades helping salons better understand their clients, their businesses, and the opportunities hidden within their data. In this episode, Gordon and Ronan discuss the evolving be... more

Award-winning salon owner Michaella Blisset Williams is the founder and CEO of Salon 718, with eight locations across Brooklyn. A passionate industry leader and ICA Board member, Michaella brings a powerful perspective on leadership, culture, and tea... more

Award-winning editorial stylist and texture artist Naeemah LaFond is known for blending fashion, culture, and creativity into bold, unforgettable looks. She has appeared on runways around the world as well as in Vogue, Glamour, Allure, ELLE, and WWD.... more

Michael Cole, one of the leading and most innovative voices in salon business education and coaching for over 30 years, is the co-founder of Salon Summit Business Center ("Summit") and the founder of the Salon Development Corporation. In 2023, Michae... more

Tabatha Coffey is, without question, one of the most iconic, well-known, and most respected hairdressers on the planet today.  Her no-nonsense take on building a successful career and business in our industry has inspired countless professionals to g... more

Known throughout the industry as an absolute master of the art, craft, and business of hairdressing, Candy Shaw is also among Intercoiffure's most recognized and respected members. The 2025 NAHA Educator of the Year has been changing careers and live... more

A member of the iconic Neill family (owners of Neill Corp, Serious Business, Aveda Arts Institutes, Paris Parker Salons), hairdresser, and founder of Elevate Hair, Tatum has made his unique mark on the industry. He joins Gordon to discuss leadership ... more

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Recent Guests

Ronan Perceval
Founder and CEO of Phorest
Phorest
Episode: 14. Tech + the Salon with Ronan Perceval, Founder & CEO of Phorest
Michaella Blissett Williams
Founder and CEO of Salon 718
Salon 718
Episode: 13. Leadership & Culture with Salon 718 Founder/CEO Michaella Blissett Williams
Naeemah LaFond
Award-winning editorial stylist and texture artist, founder and creative director of Texture on Set
Texture on Set, Olaplex (global brand ambassador), Shark Beauty (global brand ambassador)
Episode: 12. Icons and Masters: Naeemah LaFond, Texture on Set
Michael Cole
Iconic industry figure and coach
PCI Academy / Intercoiffure member
Episode: 11. The Ultimate KPI: Staff Retention with Michael Cole
Tabatha Coffey
Iconic industry figure known for business transformation and salon leadership
Keratin Complex (collaborations mentioned)
Episode: 10. Icons & Masters: Tabatha Coffey on Mindset
Candy Shaw
Owner of Jamison Shaw Hairdressers; Founder and Owner of Sunlights Pro
Jamison Shaw Hairdressers; Sunlights Pro
Episode: 9. Icons and Master: Candy Shaw, Sunlights Pro & Jamison Shaw Hairdressers
Tatum Neill
Hairdresser, educator, platform artist, DJ; Elevate founder; Neill Corporation leadership member; Aveda North American artistic director of social media
Neill Corporation, Elevate Hair, Aveda
Episode: 8. Leadership with Tatum Neill, Elevate, Neill Corp
Sam Brocato
New York City Salon owner, Intercoiffure treasurer and board member
Sam Brocato Salon
Episode: 7. AI and the Salon, Part 2: Sam Brocato, Sam Brocato Salon
Sonya Dove
Icon in hair color, artistic director for Intercoiffure America Canada and global creative ambassador for Wella Professionals
Wella Professionals / Intercoiffure America Canada
Episode: 6. Icons & Masters Series: ICA & Wella Professionals Sonya Dove

Host

Gordon Miller
Host of The Connector

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Talking Points

Recent interactions between the hosts and their guests.

13. Leadership & Culture with Salon 718 Founder/CEO Michaella Blissett Williams
Q: What does culture mean to you?
Culture means empowering, educating, and inspiring people not only in the salon but outside it, creating an environment where everyone has the opportunity to lead and grow, with structured programs that support personal and professional development.
4. Understanding the Data with Alain Audet, the KIM Report
Q: Any early insights or previews you can share about the first quarter or what Montreal attendees might see?
Early previews indicate January is usually the worst quarter, but trends show small price increases driving higher service ticket values while overall volume remains challenged. In Montreal, attendees will see the topline and cohort figures, with regional breakdowns and the top 10% benchmark, offering tangible targets for salons to aim for as a best-practice goal in the coming year.
4. Understanding the Data with Alain Audet, the KIM Report
Q: Why should salons be paying attention to this data and the Kim Report?
Because the Kim Report provides a broad, statistically grounded view of the industry that aggregates data across thousands of salons, highlighting real-world performance, trends, and opportunities. It helps salons benchmark against peers, understand the impact of pricing strategies, and plan for growth with a reliable reference point rather than relying on fragmented, inconsistent data from coaching programs or individual software silos.
4. Understanding the Data with Alain Audet, the KIM Report
Q: Explain what Kim is, Salon Interactive, and the Kim Report, and your role.
The Kim Report is a data initiative from Salon Interactive that aggregates anonymized, transaction-level data from partner platforms to reveal industry-wide metrics. It focuses on service providers as the unit of analysis, uses six cohorts including an all-salon baseline, and aims to give salons clear benchmarks to improve performance. My role is to introduce and explain how this data is collected, validated, and presented to help manufacturers, distributors, and salons make informed decisions.

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Frequently Asked Questions About The Connector

What is The Connector about and what kind of topics does it cover?

The conversations typically center on running and growing successful salons, with a strong emphasis on people, performance, and technology. Episodes frequently explore turnover and retention, leadership and education, branding, and how data and AI can augment front-line operations without sacrificing personal service. Across interviews, listeners are exposed to practical frameworks for KPI-driven management, mentorship, and scalable education, often anchored by veteran salon operators, industry educators, and leaders from notable brands. A few episodes stand out by weaving in provocative uses of AI in recruitment, client scripting, and operational automation, while still prioritizing human connection and craft. This mix makes the show a com... more

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How many listeners does The Connector get?

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Which podcasts are similar to The Connector?

These podcasts share a similar audience with The Connector:

1. Grow My Salon Business Podcast
2. Hairbrained Conversations
3. Beyond The Technique Podcast
4. Thriving Stylist Podcast
5. Destroy The Hairdresser

How many episodes of The Connector are there?

The Connector launched 3 months ago and published 15 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Connector?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on The Connector?

Recent guests on The Connector include:

1. Ronan Perceval
2. Michaella Blissett Williams
3. Naeemah LaFond
4. Michael Cole
5. Tabatha Coffey
6. Candy Shaw
7. Tatum Neill
8. Sam Brocato

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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