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Artwork for The AI Adoption Podcast

The AI Adoption Podcast

Professor Ashley Braganza
Artificial Intelligence
AI Adoption
Agentic AI
Customer Service
Faith
Change Management
Regulation
Public AI
Leadership
Creativity
AI Agents
Cisco
Emotional Intelligence
Bank Of America
Blockchain
Governance
Workforce Training
Sovereign AI
Linkedin
Future Of Work

The AI Adoption Podcast where cutting-edge artificial intelligence meets real-world relevance. The show offers an accessible, approachable take on some of the most complex topics in AI, making the effects of AI understandable and engaging for everyone, from curious beginners to tech-savvy professionals and business leaders. Each episode features in-depth conversations with leading AI policy makers... more

PublishesWeeklyEpisodes61Foundeda year ago
Number of ListenersCategory
Business

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Artwork for The AI Adoption Podcast

Latest Episodes

Ten years in the same sales role now predicts AI resistance. Leo Rogers has seen the pattern often enough to name the mechanism: representatives who hit their number quarter after quarter were never questioned on their method, so the method was never... more

Sovereignty, trust and context are often addressed separately, yet there is an underlying interplay between them. Send the same prompt to the same large language model and two institutions receive the same answer, so the advantage that remains is the... more

Cost cutting in customer service ended in 30% pay rises. The organisations that put AI agents live in spring 2025 were, by the autumn, paying 30% above market rate to keep the staff their business case had counted as savings. The AI agents took the e... more

Done well, AI in customer service needs more people, not fewer. That runs against the entire case being made for it. Matt Price has built a company on exactly this claim, and he brings the evidence.

Matt Price, Founder and Chief Executive of Crescen... more

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Recent Guests

Leo Rogers
Co-founder and CEO at Curvo; real-time execution layer for sales teams
Curvo
Episode: Middle Management Has No Place in the Agentic AI Economy
Peeyush Aggarwal
Senior partner at Deloitte
Deloitte
Episode: Sovereignty, Trust and Context Are Not Three Separate AI Problems
Ed Thompson
Executive at Salesforce
Salesforce
Episode: AI's Proven, Its Value Isn't
Matt Price
CEO of Crescendo, AI-native customer experience technology company
Crescendo
Episode: Deflection Is The Ugly Word Quietly Wrecking Your Customer Service
André Lacroix
Chief Executive of Intertek
Intertek
Episode: AI With Humans in the Loop Gets Leadership Exactly Backwards
Rob Lunn
Executive at Fnality, payments and blockchain expert
Fnality
Episode: AI Is Underachieving Benefits and Organisations Keep Spending Anyway
Sega Cheng
Co-founder and chairman of iColor
iColor
Episode: Intelligence Is the Third Utility. Taiwan Proves It.
Andy Price
Head of Technology and Operations for Bank of America's French legal entity
Bank of America
Episode: Bank of America's AI Results Are In. The Human Override Stays
Janusz Marecki
CEO and co-founder of FractalBrain and an AI partner at Aarons
FractalBrain; Aarons
Episode: The Future With AI

Host

Ashley Braganza
Host of The AI Adoption Podcast

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#151
South Africa/Business
Apple Podcasts
#206
Netherlands/Business

Talking Points

Recent interactions between the hosts and their guests.

AI's Proven, Its Value Isn't
Q: Why are tokens and model costs a concern, and how should companies respond?
Token economics affect ongoing operations; companies should balance building and operating, possibly using cheaper or open-source models and architectural strategies like semantic layers to reduce token burn while maintaining performance.
AI's Proven, Its Value Isn't
Q: What is the current state of AI adoption across industries and where are organizations in the lifecycle?
Adoption is accelerating with a widening gap between early adopters and others; many companies have moved from pilots to real deployments, especially in customer service, but adoption varies by sector and risk appetite, with some opting for buy-ready packaged agents.
Middle Management Has No Place in the Agentic AI Economy
Q: How should individuals and organizations prepare for the shift toward agentic AI over the next five years?
Organizations should plan five years ahead, define what is agentic-driven versus human-driven, upskill broadly to become generalists, embrace side projects and internal experimentation, and ensure change management and governance are in place to adapt roles and structures.
Middle Management Has No Place in the Agentic AI Economy
Q: Based on what you're seeing, what is the state of AI adoption in organizations today?
Adoption is in a hype cycle, with early adopters pushing innovation, followers moving behind, and laggards resisting change; AI is being integrated across workflows, but the real challenge remains managing people and change management.
Deflection Is The Ugly Word Quietly Wrecking Your Customer Service
Q: Matt, before we get started, could you give a brief introduction about Crescendo and its work in AI for customer experience?
Crescendo is an AI-native customer experience technology company that builds an end-to-end solution, not just chatbots. We operate and run 200 contact centers to understand real-world needs, focusing on enabling a seamless, end-to-end customer journey rather than merely adding AI to a single touchpoint.

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Frequently Asked Questions About The AI Adoption Podcast

What is The AI Adoption Podcast about and what kind of topics does it cover?

This show focuses on practical, enterprise-oriented AI adoption, governance, and transformation. Across episodes, conversations center on how organizations implement AI responsibly, align AI initiatives with business strategy, and manage data quality, workforce transformation, and governance. Guests range from CISOs, CTOs, and policy makers to journalists and researchers, offering real-world use cases in banking, telecommunications, public sector, and entertainment. A standout throughline is the emphasis on turning technology into measurable business outcomes—whether through improved customer experiences, organizational change, or responsible policy—and on balancing innovation with ethics, regulation, and national or industry standards. A n... more

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1. Football Weekly
2. The Rest Is Politics
3. The News Agents
4. The Rest Is Politics: US
5. The Daily Punch

How many episodes of The AI Adoption Podcast are there?

The AI Adoption Podcast launched a year ago and published 61 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The AI Adoption Podcast?

Recent guests on The AI Adoption Podcast include:

1. Leo Rogers
2. Peeyush Aggarwal
3. Ed Thompson
4. Matt Price
5. André Lacroix
6. Rob Lunn
7. Sega Cheng
8. Andy Price

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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