Thank You For Calling!
ESN.fmA look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.
| Publishes | Monthly | Episodes | 27 | Founded | 12 years ago |
|---|---|---|---|---|---|
| Category | Technology | ||||
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Latest Episodes
Just over three years ago, Matt Alexander founded Need, a publication that releases exclusive, curated clothing and products for "the modern gentleman". They later added Foremost, a line of affordable, American-made clothing for men and women. This m... more
One of Austin's most iconic taco joints turns 35 years old in July.
Juan in a Million is known as much for their triple-sized signature "Don Juan" breakfast tacos as they are for owner Juan Meza's legendary handshake.
Get the "Don Juan" with choriz... more
On the highway from one major city in Texas to another, there's always at least one really good, locally-owned place to eat. A little over 40 miles outside of Austin on the way to Houston is Taqueria Chihuahua, a place full of good food and good peop... more
Running a movie theatre is one thing. Running free movie screenings for non-paying guests is a production. It involves a theatre's staff, lots of excited movie fans, and an contracted rep or two whose job it is to manage concentrated chaos.
What hap... more
Annie used to do Elvis' nails, doesn't care about famous people, and is the best designated driver on the planet. We need more "Annies" in the world.
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• Squarespace: Need to set up a website for yourself, a friend, or loved one? Us... more
Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask about their sex lives.
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• Come As You Are: Dr. Nagoski's new show, where she talks with p... more
Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status" for a living.
Listen to learn the art of the Polite Hang-Up,... more
Venturing out during Black Friday weekend can be fascinating when you go not to shop, but to assess how American shopping culture has become its own form of zombie pandemic.
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• Harry's: even if already a customer, or if you've used... more
Key Facts
Reviews
- Moises at his best
I listen to all of Moises’ podcasts and this is his best. Not sure why, it just is.
Apple Podcasts5morphorod
United States11 years ago - Neither good or bad.
Interesting war stories about good and bad customer service experiences, but I was expecting advice and/or insight into providing better customer service which is sparse.
Apple Podcasts3Anjelry
Australia11 years ago - because everyone loves customer service! (yikes!)
Get ready to laugh and cringe and rage at some hilarious and incredulous customer service stories from the front lines and from the customer's end too. I mean, deep down, haven't we all had a customer threaten us if we didn't have the game he wanted? Or go through heck trying to just get a reliable internet connection from a major telecom? Frustration and laughs abound.
Apple Podcasts5joecabUnited States11 years ago - Varied discussions
OK - I listened to the most recent one because Marco Arment blogged about it as it was his wife on. But got into an engaging discussion about business, customer service, development: in an area I wouldn't normally be interested in - wedding photography. A bit tech leaning but as the recent episode (or real estate, airlines, or even running video shops) shows, in can go in many directions. Moises is a good warm interviewer who brings out fresh discussions.
Apple Podcasts5SneekJAustralia12 years ago - So looking forward to the next one!
Everyone who works is in customer service in one way or another. It is a nice balance to hear some of the great, positive case studies, along with other episodes that vent about some of the bad and some of the downright awful!
Apple Podcasts5long-lifeUnited States12 years ago - GREAT Idea and too wonderful to listen to if you have EVER done CRM, EVER!
Considering my entire life's work has involved some form or another of CRM in one format or another, I loved the idea when I heard it mentioned by Merlin Mann & John Roderick on their podcast, so I jumped over & listened... It is GREAT! I belive it would be a solid listen if in CRM or not!
PLEASE keep 'em coming!
Apple Podcasts5BluCowgirlUnited States12 years ago
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Thank You For Calling! launched 12 years ago and published 27 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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