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Next Level BizTech

Telarus - Josh Lupresto
Cybersecurity
Artificial Intelligence
Customer Experience
Technology Solutions
Managed Services
AWS
Cloud Computing
Sales Strategies
Cloud Technology
Quantum Computing
Cloud Solutions
Google Cloud
Generative AI
Azure
Telarus
Salesforce
Customer Engagement
Strategic Partnerships
CX (customer Experience)
Expense Management

This podcast is designed to provide that next level of education for today's Technology Advisors, telecom agents, VARS, and MSPs. Learn how to swing outside of your weight class and grow your wallet share with today's business technology solutions.

PublishesWeeklyEpisodes290Founded6 years ago
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Technology

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Latest Episodes

How does a premium golf club outfitter recover 20,000 missed calls a year — and turn that pain point into a better customer experience across voice AND chat?

In this CX & AI edition of Inside the Win, Sam Nelson, VP of CX and AI at Telarus, sits dow... more

AI agents are already operating inside your customers' businesses — accessing real data, making real decisions, and answering to no one. Two-thirds of office workers admit to using AI tools that weren't approved, and nearly half of all enterprise AI ... more

YouTube

Can a single network deal become the doorway to much more? In this episode of Inside the Win, host Graeme Scott (VP of Network & Mobility at Telarus) welcomes back Mac McClenathan of 11:11 Systems to break down a real-world Network as a Service (NaaS... more

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Quiq founder and CEO Mike Myer joins Josh Lupresto to explain why voice is the real battleground for AI in customer experience. Learn how multimodal AI agents combine voice, text, and mobile handoffs to resolve issues end-to-end, why voice is "super ... more

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In this Cybersecurity Edition of Inside the Win, VP of Cybersecurity Sumera Riaz sits down with senior engineer Josh Haselhorst to break down how a simple circuit renewal at seven locations grew into a $17K MRR deal—complete with dual disparate circ... more

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In one 48-hour stretch this year, roughly $285 billion evaporated off the value of the world's software companies. The press called it the "SaaSpocalypse" — the fear that AI agents would gut the per-seat software model that the entire industry was bu... more

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In this episode of Inside the Win, Chad Muckenfuss and partner development manager Jeff Farley discuss a critical success story involving a brand new partner. Jeff describes how Telarus responded to an emergency call regarding a municipality experien... more

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The price of intelligence just collapsed a thousandfold in three years—so why are AI bills still going up? In Part 2 of the AI Inference Flip, host Josh Lupresto, SVP of Sales Engineering at Telarus, breaks down what happens when useful intelligence ... more

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Recent Guests

Mac McClenathan
Executive at 11.11
11.11
Episode: Ep.235-How 11:11 Turned a Network Refresh into an $8K Win + 44% Cross-Sell Rate
Mike Myer
Founder and CEO of Quiq
Quiq
Episode: Ep.234-Everyone Is Selling AI Chat — But Voice Is Where the Deals Are | Quiq's Mike Myer on Multimodal CX
Josh Hazelhorst
Senior Engineer at Teleris
Teleris
Episode: Ep. 233- Inside the Win: How a Circuit Deal Became a $17K MRR SD-WAN & Security Win 
Jeff Farley
Partner Development Manager at Telarus
Telarus
Episode: Ep.231- Inside the Win: Resolving a Municipality DDoS Attack
Israel Lemprakes
Partner from Core.AI
Core.AI
Episode: Ep.229-Inside the Win: Automating Healthcare Patient Onboarding with Kore.ai
Denis O'Shea
Founder and CEO of Mobile Mentor
Mobile Mentor
Episode: Ep.228 Everybody Bought Copilot — Nobody Can Prove It Worked | Denis O’Shea on Copilot ROI, Security & Agents
David Beagle
Executive at Ooma
Ooma
Episode: Ep. 227-Inside the Win: POTS Replacement Opportunities and School District Case Study with Ooma
Joshua Hazelhorst
Senior Field Solutions Engineer and Cyber Security Expert
Teleris Engineering
Episode: Ep. 225 Inside the Win: From CapEx to OpEx — Turning a Firewall Refresh into a Managed Cybersecurity Win
Jay Hanley
Head of Solution Architecture for Mobile Mentor
Mobile Mentor
Episode: Ep.222- Microsoft Copilot in Healthcare: Turning 75 Users into 7,500 with Mobile Mentor

Hosts

Josh Lupresto, Sumera Riaz, Chad Muckenfuss, Graeme Scott, Brent Wilford, Jason Kaufman, Mike Baillargeon
A rotating set of longtime tech and channel hosts with deep backgrounds in cybersecurity, MSP channels, and enterprise technology sales and engineering.
Josh Lupresto
Primary host with a sales engineering and Next Level BizTech focus; often guides conversations and introduces guests.

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The Room PodcastClaudia Laurie and Madison McIlwain
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Bourbon with BradCompletely Offensively LLC
Dwarkesh Podcast
Dwarkesh PodcastDwarkesh Patel
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Building AI Boston
Building AI BostonBuilding AI Boston

Talking Points

Recent interactions between the hosts and their guests.

Ep.234-Everyone Is Selling AI Chat — But Voice Is Where the Deals Are | Quiq's Mike Myer on Multimodal CX
Q: What questions should sales teams ask to uncover AI opportunities in a customer's CX setup?
Ask about primary CX goals (cost, satisfaction, scalability), identify top two to three drivers of that cost, and explore data sources and internal processes. The goal is to map how AI could improve the customer journey across channels and what guardrails or policy constraints would shape the implementation.
Ep.234-Everyone Is Selling AI Chat — But Voice Is Where the Deals Are | Quiq's Mike Myer on Multimodal CX
Q: Who is the ideal customer for this technology, and what problems are they trying to solve?
Ideal customers are organizations looking to reduce costs, scale CX to handle spikes (e.g., enrollment periods), provide off-hours support, and serve multilingual audiences. The solutions aim to unify journeys across channels so customers don't feel forced to switch tools, and to streamline operations with AI-assisted human agents where appropriate.
Ep.234-Everyone Is Selling AI Chat — But Voice Is Where the Deals Are | Quiq's Mike Myer on Multimodal CX
Q: So, let's talk about Quiq. What is the business and how did it evolve from messaging to an agentic platform?
Quiq started as a next-generation contact center focused on asynchronous messaging, evolved through initial NLP automation, and then integrated generative AI to produce bespoke, context-aware responses. The platform supports both AI-only and human-assisted conversations, plus analytics to monitor performance and AI effectiveness.
Ep.229-Inside the Win: Automating Healthcare Patient Onboarding with Kore.ai
Q: What differentiated Core.AI in this engagement compared to other vendors?
Core.AI stood out by not just delivering a natural-sounding voice, but by being able to securely authenticate, explain the process, transact, trigger documents, and update the CRM across multiple systems. The platform served as an orchestration layer that could move the patient from referral to setup, not just answer questions.
Ep.229-Inside the Win: Automating Healthcare Patient Onboarding with Kore.ai
Q: Can you summarize the challenge the customer faced with patient onboarding and the key pain points?
The customer had a growing sleep therapy business with a multi-step onboarding process for CPAP patients that involved multiple systems and lots of manual work, calls, and handoffs. The pain was operational, with phone tag, inconsistent productivity, and information overload, rather than simply needing more calls. The goal was to automate or streamline the end-to-end workflow while keeping a path to human escalation when needed.

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Frequently Asked Questions About Next Level BizTech

What is Next Level BizTech about and what kind of topics does it cover?

A pragmatic, business-focused tech podcast that centers on real-world wins, partner enablement, and practical frameworks for technology advisors, MSPs, VARs, and telecom agents. Episodes frequently cover how to structure multi-vendor deals, monetize services with recurring revenue, and scale deployments—from SD-WAN and security transformations to AI-enabled workflows and cloud adoption. Notable throughlines include the importance of trusted advisor positioning, channel partnerships, and operational discipline (co-management, ROI storytelling, and governance). A distinctive trait is the hands-on, playbook style: case studies, toolkits, and actionable steps listeners can deploy the next business day. Overall, it's likely to appeal to technica... more

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Which podcasts are similar to Next Level BizTech?

These podcasts share a similar audience with Next Level BizTech:

1. The Ben Shapiro Show
2. PBD Podcast
3. The AI Daily Brief: Artificial Intelligence News and Analysis
4. The MeidasTouch Podcast
5. CX Today

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Next Level BizTech launched 6 years ago and published 290 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Next Level BizTech?

Recent guests on Next Level BizTech include:

1. Mac McClenathan
2. Mike Myer
3. Josh Hazelhorst
4. Jeff Farley
5. Israel Lemprakes
6. Denis O'Shea
7. David Beagle
8. Joshua Hazelhorst

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