CX Today
CXToday.comNews and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.
Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video ... more
| Publishes | Daily | Episodes | 556 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||
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Latest Episodes
Constellation Research’s Liz Miller explains why Salesforce’s $5.66B Braze deal is about the execution layer behind data, AI, content, and customer engagement.
Salesforce has agreed to acquire Braze for $5.66B. The deal adds Braze’s real-time, cros... more
Contact centers are under pressure to automate, cut costs, and reduce customer contact. But are efficiency targets improving service, or simply making it harder for customers to get help?
In this CX Today interview, Rhys Fisher speaks with Natalie ... more
Brands have more customer data, dashboards, and campaign tools than ever. Yet turning a useful customer signal into the right action can still take too long.
In this CX Today interview, Rhys Fisher speaks with Kabir Shahani, Co-Founder and Co-CEO o... more
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Suzie Dieth, VP and Chief Experience Officer at NRG, about why churn should concern every customer experience leader.
In deregulated energy markets, customers have p... more
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Kim Johal, Retail Specialist at Infobip, about WhatsApp’s growing role in UK retail customer engagement.
Infobip’s research points to a shift away from one-way notif... more
Are customer experiences becoming too clunky for the way people now want to communicate?
In this CX Today interview, Rob Wilkinson speaks with Peter Bell, VP of Marketing, EMEA at Twilio, about how voice is changing the way consumers interact with t... more
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Russell White, Transformation Lead at Bluecrest, and Reece Harper, Account Executive at NiCE.
Bluecrest has moved from reviewing a sample of calls to analyzing every... more
In this CX Today interview, Rhys Fisher, Associate Editor at CX Today, speaks with Christina Augustine, COO of Bloomreach, about the growing impact of AI on product discovery, personalization, and retailer loyalty.
With shoppers increasingly asking... more
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Frequently Asked Questions About CX Today
What is CX Today about and what kind of topics does it cover?
A steady stream of practitioner-focused discussions around AI-enabled CX, cloud contact centers, data governance, and multi-vendor architectures. Episodes frequently center on enterprise-scale transformations, governance and ROI of AI in customer experiences, and the practical realities of deploying modern CX stacks—from Openreach's national-scale CX modernization to government CCaaS deals and AI-native agent ecosystems. Notable patterns include deep dives into resilience, observability, and data quality as prerequisites for trustworthy AI, plus exploration of emerging architectures like multi-agent orchestration and context-aware agent workstreams. The format blends interview-style conversations with panel-style debates, frequently featuri... more
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How many listeners does CX Today get?
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What are the audience demographics for CX Today?
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How many subscribers and views does CX Today have?
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Which podcasts are similar to CX Today?
These podcasts share a similar audience with CX Today:
1. Prof G Markets
2. All-In with Chamath, Jason, Sacks & Friedberg
3. The Journal.
4. The Prof G Pod with Scott Galloway
5. Next Level BizTech
How many episodes of CX Today are there?
CX Today launched 5 years ago and published 556 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Today?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for CX Today?
Rephonic pulls ratings and reviews for CX Today from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Today?
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What guests have appeared on CX Today?
Recent guests on CX Today include:
1. Kim Johal
2. Peter Bell
3. Reece Harper
4. Russell White
5. Christina Augustine
6. Keith Dawson
7. Hannah Deveney
8. Guy Yaffe
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.