CX Today
CXToday.comNews and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.
Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video ... more
| Publishes | Daily | Episodes | 369 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||
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Latest Episodes
Human in the loop is quickly moving from an AI buzzword to a real operating requirement for customer experience teams.
In this episode of Human in the Loop, we dig into what AI oversight means in practice, and why it is reshaping contact center skil... more
Sumant Mauskar explains how AI-powered voice fraud is attacking contact centers at scale, why the NICE integration matters, and what bi-directional trust really means
Contact centers have an AI problem, and asking agents if calls "sound weird" isn't... more
In this interview with Paul Vezelis, Co-Founder and CEO of Traxlo, we explore how the platform’s pay-per-task model is reshaping retail operations, diving into operational innovation, workforce flexibility, and customer experience in modern retail. more
In this interview, he explains why service is slipping despite heavy investment, where AI helps (and where it doesn’t), and the practical steps leaders can take to rebuild CSX from the frontline up.
Alex Mead delivers a timely reality check: despite... more
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #160 |  France/Technology |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About CX Today
What is CX Today about and what kind of topics does it cover?
Focused on the evolving landscape of customer experience (CX) technology, discussions often center around the intersection of AI, data privacy, and operational efficiency. Recurring themes include strategies for modernizing contact centers, leveraging AI-driven tools for enhanced customer interactions, and understanding the complexities of data protection in an increasingly digital world. The conversations also reflect on the operational challenges and solutions faced by organizations, providing insights from industry leaders on how to navigate current trends in customer engagement and experience management. This content is particularly valuable for professionals looking to stay informed about the latest advancements and best practices in t... more
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How many listeners does CX Today get?
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What are the audience demographics for CX Today?
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How many subscribers and views does CX Today have?
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Which podcasts are similar to CX Today?
These podcasts share a similar audience with CX Today:
1. CX Files
How many episodes of CX Today are there?
CX Today launched 5 years ago and published 369 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Today?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for CX Today?
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How do I access podcast episode transcripts for CX Today?
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What guests have appeared on CX Today?
Recent guests on CX Today include:
1. Sumant Mauskar
2. Alex Mead
3. Ron Zayas
4. Rebecca Wettemann
5. Jim Eckes
6. James Hughes
7. Adrian Swinscope
8. Nuri Goj
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.