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CX Today

CXToday.com
Customer Experience
Contact Center
Workforce Engagement Management
Artificial Intelligence
CCAS
Generative AI
Contact Centers
Local Measure
Customer Service
UCAS
Quality Assurance
Gig Economy
Forecasting
Automation
BPO
Email Customer Service
Salesforce
Bright Pattern
Quality Management
Agent Assist

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video con... more

PublishesTwice weeklyEpisodes279Founded4 years ago
Number of ListenersCategory
Technology

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Latest Episodes

CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.

And who better to have that conversation with than Sean Taylor, CEO of Content Guru.

After some friendly intros looking back ov... more

Watch on YouTube.

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.

Five prominent CX analysts join the panel to dissect each story.

In this conversation, those analysts include:

• Liz M... more

CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space.

He's joined by four prominent CX analysts to unpack each story.

In this edition, those CX experts include:

• Liz Miller, VP & Principal Anal... more

In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of ‪Cyara.

Rishi shares his journey in the industry, how Cyara approaches the market, what typical implementation looks like, its approach to innovation, and what the f... more

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Recent Guests

Sean Taylor
CEO of Content Guru
Content Guru
Episode: Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
Rishi Rana
CEO of Cyara
Cyara
Episode: Big CX Update: Cyara
Simon Broadbent
Senior Vice President of EMEA at NiCE
NiCE
Episode: NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Jodi Reuven
Senior Product Marketing Manager at Zoom
Zoom
Episode: The Next Generation Virtual Agent: An Inside Look
Andy Watson
Senior Product Marketing Manager at RingCentral
RingCentral
Episode: RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap
Mike Burrows
Director of CX Solutions at Miratech with over 28 years in the contact center industry.
Miratech
Episode: 80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
Mario Matulich
President of the Customer Management Practice
Episode: Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event
Heidi Elmore
Senior Product Manager at Amazon Connect
Amazon
Episode: Why Does Traditional CCaaS Pricing Need to Evolve?
Jennifer Sutcliffe
Vice President of Operations and Control
ComputerTalk
Episode: ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Host

Floyd
Host of the podcast, known for engaging discussions on technology insights within customer experience.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#210
United Kingdom/Technology
Apple Podcasts
#137
Ireland/Technology

Talking Points

Recent interactions between the hosts and their guests.

Big CX Update: Cyara
Q: How would you say customers' needs have changed over the years?
Customer needs have evolved significantly towards AI integration, proactive monitoring for compliance, and continuous testing as a means to improve overall service delivery.
Big CX Update: Cyara
Q: From a Cyara perspective, what are your key products and technologies to address these pain points?
Cyara has four main areas of focus in its product offerings, including transforming customer experience, continuous monitoring, and proactive testing to ensure the quality and consistency of service.
Big CX Update: Cyara
Q: Could you describe Cyara in a nutshell for those that might not have heard us and maybe talk a little bit about the history?
Cyara is an AI-led customer experience platform that helps with productivity, growth, and assurance for global enterprises, ensuring flawless customer journeys across various channels.
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
Q: What are the non-negotiables when selecting a vendor?
You need to know your requirements, evaluate the architecture for scalability, and understand pricing transparency and how enhancements are handled by the vendor.
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
Q: What should enterprises be asking their vendor when choosing a CCaaS solution?
Enterprises should ask about the vendor's API capabilities, integration with existing systems, and the scalability of the solution.

Audience Metrics

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Frequently Asked Questions About CX Today

What is CX Today about and what kind of topics does it cover?

Focusing on the intersection of technology and customer experience, numerous discussions explore innovative solutions, vendor insights, and industry challenges faced by leaders in the contact center space. Episodes feature pivotal topics including AI integration, customer engagement strategies, and the evolving landscape of cloud technologies, providing listeners with the knowledge needed to navigate the future of customer interactions. Noteworthy are the practical insights shared by industry experts and executives, who delve into pressing issues like data protection, compliance, and the importance of seamless omni-channel engagement, making this a vital resource for professionals looking to enhance customer experiences effectively.

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How many listeners does CX Today get?

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What are the audience demographics for CX Today?

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How many subscribers and views does CX Today have?

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Which podcasts are similar to CX Today?

These podcasts share a similar audience with CX Today:

1. Founders
2. HBR IdeaCast
3. TED Talks Daily

How many episodes of CX Today are there?

CX Today launched 4 years ago and published 279 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact CX Today?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on CX Today?

Recent guests on CX Today include:

1. Sean Taylor
2. Rishi Rana
3. Simon Broadbent
4. Jodi Reuven
5. Andy Watson
6. Mike Burrows
7. Mario Matulich
8. Heidi Elmore

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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