CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 428 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA.
Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsletters focused on how the enterprise to BPO relat... more
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA.
Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams navigate high-stakes moments with clarity, empath... more
The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected. Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage specialists into AI orchestrators and systems int... more
David Rickard is a partner at Everest Group. He is based in the UK.
David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia and Africa more generally for CX and BPO.
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Key Facts
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Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdom4 years ago - CX treasure trove!! đź§
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States4 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom6 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland6 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States6 years ago
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Chart Rankings
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Apple Podcasts | #40 |  Netherlands/Business/Management |
Apple Podcasts | #78 | Ireland/Business/Management |
Apple Podcasts | #117 |  New Zealand/Business/Management |
Apple Podcasts | #131 |  Brazil/Business/Management |
Apple Podcasts | #243 | Netherlands/Business |
Talking Points
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Frequently Asked Questions About CX Files
What is CX Files about and what kind of topics does it cover?
A show focused on customer experience, outsourcing, and CX technology, featuring in-depth conversations with analysts, practitioners, and vendors who shape how brands interact with customers. Recent episodes center on practical CX strategies, turning insights into action, the role of messaging channels like WhatsApp in service delivery, on-the-floor reflections from industry events, and the evolving influence of AI in translation, hybrid work, and CX design. A recurring strength is drawing real-world lessons from multi-country contexts, highlighting lessons for frontline teams, leaders, and vendors alike. Noteworthy is an emphasis on event design and meaningful, peer-to-peer learning, as well as candid critiques of trade-show formats and sp... more
Where can I find podcast stats for CX Files?
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How many listeners does CX Files get?
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What are the audience demographics for CX Files?
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How many subscribers and views does CX Files have?
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Which podcasts are similar to CX Files?
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How many episodes of CX Files are there?
CX Files launched 8 years ago and published 428 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Files?
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Where can I see ratings and reviews for CX Files?
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How do I access podcast episode transcripts for CX Files?
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What guests have appeared on CX Files?
Recent guests on CX Files include:
1. Guillaume Luccisano
2. Sean Duncombe
3. Nathalie Siphengphet
4. Yanique Grant
5. Stephanie Reeves Millner
6. Nathan Muniz
7. Andrew Hall
8. Gary Slade
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.