CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 410 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
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Latest Episodes
Michael Gray is the Chief Strategy and Marketing Officer at Spacial Working. He is based in London, UK.
Spacial Working is focused on helping companies to create a flexible work environment that embraces both working from home and working in office... more
Jacqui Turner founded the Turner Corner Leadership Academy. She is based at Great Malvern, which is close to Stratford-Upon-Avon in the UK.
The academy is focused on customer service training, leadership programmes and coaching interventions. Train... more
Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa.
2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk about BPO and CX trends and what it takes to buil... more
Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards (ECCCSAs).
cxfiles.libsyn.com/cxfiles/... more
Recent Guests
Hosts
Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdom3 years ago - CX treasure trove!! đź§
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States4 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom5 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland5 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States6 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #109 |  Philippines/Business/Management |
Apple Podcasts | #122 |  Brazil/Business/Management |
Apple Podcasts | #140 |  Poland/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About CX Files
What is CX Files about and what kind of topics does it cover?
This podcast primarily explores the future of Customer Experience (CX) through engaging discussions with industry leaders and analysts. Key topics regularly addressed include the impact of artificial intelligence on customer service, the evolving role of Business Process Outsourcing (BPO), and the importance of a human-centric approach in CX strategies. Episodes feature insights from notable guests who provide valuable perspectives and predictions about trends affecting customer interactions and expectations. Overall, the content is designed to equip professionals with the knowledge to enhance their CX strategies and adapt to rapidly changing market dynamics.
Where can I find podcast stats for CX Files?
Rephonic provides a wide range of podcast stats for CX Files. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CX Files and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does CX Files get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for CX Files, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for CX Files?
Rephonic provides comprehensive predictive audience data for CX Files, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does CX Files have?
To see how many followers or subscribers CX Files has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to CX Files?
These podcasts share a similar audience with CX Files:
How many episodes of CX Files are there?
CX Files launched 8 years ago and published 410 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Files?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for CX Files?
Rephonic pulls ratings and reviews for CX Files from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Files?
Rephonic provides full transcripts for episodes of CX Files. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on CX Files?
Recent guests on CX Files include:
1. Jacqui Turner
2. Rob Joubert
3. Dario Bakovic
4. Leo Ooms
5. Nathan Muniz
6. Rod Jones
7. Paul O'Hara
8. Michael Gray
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.