CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 300 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to the Podcast
Latest Episodes
Barry Winkless is the Chief Strategy Officer at Cpl Group & Head of the Future of Work Institute. He is based in Dublin, Ireland. more
CX Outsourcers Special Edition: For the next two weeks CX Files will be published on both Monday and Thursday giving previews of the talks that will be taking place in Atlanta at the CX Outsourcers conference on May 1/2... more
Alex Mead is the CEO of Total CX. He is based in Bahrain. more
Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US. more
Insights
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Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdoma year ago - CX treasure trove!! ðŸ§
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States2 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom3 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland3 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States4 years ago
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Chart Rankings
Apple Podcasts | #90 |  Brazil/Business/Management |
Apple Podcasts | #205 |  New Zealand/Business/Management |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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How many episodes of CX Files are there?
CX Files launched 6 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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