CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 425 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
David Rickard is a partner at Everest Group. He is based in the UK.
David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia and Africa more generally for CX and BPO.
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The annual CXOutsourcers Mindshare event took place in Ottawa, Canada, earlier in May 2026 (May 18-20).
Peter Ryan took a microphone onto the conference floor to capture ideas and comments from the delegates in Canada for this CX-focused event.
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What makes a customer love a brand?
It is a simple question, but it quickly becomes complicated. People often reach for the obvious examples. Apple customers lining up overnight for the latest iPhone. Harry Potter fans queuing in costume outside bo... more
Stephanie Reeves Millner is a Global EVP at TP. She is based in Phoenix, Arizona, USA. It is worth noting from the start of this podcast episode that Stephanie is talking in a personal capacity in this interview.
CX and BPO processes are usually se... more
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Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdom4 years ago - CX treasure trove!! đź§
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States4 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom6 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland6 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States6 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #90 |  Brazil/Business/Management |
Apple Podcasts | #127 |  Netherlands/Business/Management |
Apple Podcasts | #244 | Ireland/Business/Management |
Talking Points
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Audience Metrics
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Frequently Asked Questions About CX Files
What is CX Files about and what kind of topics does it cover?
A show focused on customer experience, outsourcing, and CX technology, featuring in-depth conversations with analysts, practitioners, and vendors who shape how brands interact with customers. Recent episodes center on practical CX strategies, turning insights into action, the role of messaging channels like WhatsApp in service delivery, on-the-floor reflections from industry events, and the evolving influence of AI in translation, hybrid work, and CX design. A recurring strength is drawing real-world lessons from multi-country contexts, highlighting lessons for frontline teams, leaders, and vendors alike. Noteworthy is an emphasis on event design and meaningful, peer-to-peer learning, as well as candid critiques of trade-show formats and sp... more
Where can I find podcast stats for CX Files?
Rephonic provides a wide range of podcast stats for CX Files. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CX Files and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does CX Files get?
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What are the audience demographics for CX Files?
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How many subscribers and views does CX Files have?
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Which podcasts are similar to CX Files?
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How many episodes of CX Files are there?
CX Files launched 8 years ago and published 425 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Files?
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Where can I see ratings and reviews for CX Files?
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View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Files?
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What guests have appeared on CX Files?
Recent guests on CX Files include:
1. Stephanie Reeves Millner
2. Nathan Muniz
3. Andrew Hall
4. Gary Slade
5. Sarah Leff
6. Chris Chance
7. Steve Sullivan
8. Melanie Disse
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.