CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 419 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Gary Slade is the Chief Commerical Officer at TP EMEA. He has many years of BPO and CX experience and he previously led the UK/Ireland operation at TP as CEO.
In this conversation with Mark Hillary, Gary is talking about BPO stability and how this ... more
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Chris Chance is the Senior Vice President for East Africa at CCI Global. He is based between Kenya, Rwanda, and Ethiopia. CCI Global is headquartered in the UAR, but has extensive operations across Africa - they aim to be the largest and most respect... more
Steve Sullivan is the founder of Channel Doctors. He is based in Bournemouth in the UK.
Channel Doctors is a specialist advisory company focused on CX, contact centers, and especially issues such as data protection and GDPR.
Peter Ryan called Ste... more
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Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdom3 years ago - CX treasure trove!! 🧠
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States4 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom5 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland6 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States6 years ago
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Chart Rankings
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Apple Podcasts | #224 |  Brazil/Business/Management |
Apple Podcasts | #237 |  New Zealand/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
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Frequently Asked Questions About CX Files
What is CX Files about and what kind of topics does it cover?
A show focused on customer experience, outsourcing, and CX technology, featuring in-depth conversations with analysts, practitioners, and vendors who shape how brands interact with customers. Recent episodes center on practical CX strategies, turning insights into action, the role of messaging channels like WhatsApp in service delivery, on-the-floor reflections from industry events, and the evolving influence of AI in translation, hybrid work, and CX design. A recurring strength is drawing real-world lessons from multi-country contexts, highlighting lessons for frontline teams, leaders, and vendors alike. Noteworthy is an emphasis on event design and meaningful, peer-to-peer learning, as well as candid critiques of trade-show formats and sp... more
Where can I find podcast stats for CX Files?
Rephonic provides a wide range of podcast stats for CX Files. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CX Files and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does CX Files get?
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What are the audience demographics for CX Files?
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How many subscribers and views does CX Files have?
To see how many followers or subscribers CX Files has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to CX Files?
These podcasts share a similar audience with CX Files:
How many episodes of CX Files are there?
CX Files launched 8 years ago and published 419 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Files?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for CX Files?
Rephonic pulls ratings and reviews for CX Files from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Files?
Rephonic provides full transcripts for episodes of CX Files. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on CX Files?
Recent guests on CX Files include:
1. Sarah Leff
2. Chris Chance
3. Steve Sullivan
4. Melanie Disse
5. Gareth Bray
6. Monika Röhr-Łukasik
7. Humphrey Davies
8. Daniel Castilla
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.