CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 432 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Jessica Pleffken is the founder and CEO of Pleffken & Marvulle Marketing. Ana Marvulle is co-founder and managing partner. Jessica and Ana both have a long history working inside CX and BPO companies and now their specialist marketing company advises... more
Peter Ryan speaks with Tugs Smith and Adrian Smith, co-founders of ATAC Global CX in Oshawa, Ontario, about the launch of the Certified Remote Service Agent certification. The discussion explores why remote contact center work now needs a trusted glo... more
Your contact center may be one of the most valuable targets in the enterprise supply chain.
Peter Ryan speaks with Muhammad Yahya Patel, Cybersecurity Advisor at Huntress, about why cybersecurity has become a critical issue for CX leaders, contact ... more
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA.
Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsletters focused on how the enterprise to BPO relat... more
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Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdom4 years ago - CX treasure trove!! ðŸ§
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States4 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom6 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland6 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States6 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #234 | United Kingdom/Business/Management |
Apple Podcasts | #94 |  Brazil/Business/Management |
Apple Podcasts | #108 |  Israel/Business/Management |
Talking Points
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Frequently Asked Questions About CX Files
What is CX Files about and what kind of topics does it cover?
CX Files delivers weekly conversations with leading analysts, practitioners, and industry thinkers focused on Customer Experience, with a strong emphasis on the evolving role of outsourcing, AI, and data-driven strategy in CX. Episodes commonly explore practical frameworks for improving CX delivery, governance models with BPOs, regional delivery dynamics (Africa, Europe, the Americas), and the business impact of customer-centric innovations such as AI-assisted service, service-to-sales, and human-centered design. Noteworthy moments often include concrete case studies, real-world benchmarks, and actionable takeaways for buyers, providers, and technology teams navigating complex CX transformations.
A standout aspect is the show's global pers... more
Where can I find podcast stats for CX Files?
Rephonic provides a wide range of podcast stats for CX Files. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CX Files and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does CX Files get?
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What are the audience demographics for CX Files?
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How many subscribers and views does CX Files have?
To see how many followers or subscribers CX Files has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to CX Files?
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How many episodes of CX Files are there?
CX Files launched 8 years ago and published 432 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Files?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for CX Files?
Rephonic pulls ratings and reviews for CX Files from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Files?
Rephonic provides full transcripts for episodes of CX Files. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on CX Files?
Recent guests on CX Files include:
1. Mo Patel
2. Don Berryman
3. Lara Klick
4. Guillaume Luccisano
5. David Rickard
6. Sean Duncombe
7. Nathalie Siphengphet
8. Yanique Grant
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.