CX Files
Mark Hillary and Peter RyanCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
| Publishes | Weekly | Episodes | 401 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK.
Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards ... more
Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service.
Gerry is Canadian and based in the south of the UK.
Gerry has written a book titled 'When a customer wins, nobody loses.' He has a podca... more
Paul O'Hara is the Executive Vice President of Business Development at TP EMEA. He is based in the Tyneside area of North-East England.
Paul recently published an article on Customer Think magazine titled "AI Won't End BPO - It'll Supercharge It." more
Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania.
Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is harder to find from the big locations? Is the contin... more
Recent Guests
Hosts
Reviews
- CX leaders from all over the world
Great podcast with both practical and theoretical interviews with CX leaders serving customers on different markets around the world.
Apple Podcasts5Exclusive8
United Kingdom3 years ago - CX treasure trove!! 🧠
Mark Hillary and Peter Ryan, along with their incredible guests talk about all things CX, not only providing insight we wouldn't have otherwise but also giving business owners the tools they need to level up their CX experience. The best part is it all comes from truly engaging individuals that know the industry inside and out. Thanks so much for putting out such a spectacular show Mark
Apple Podcasts5Adarcus
United States3 years ago - Great for CX and Outsourcing
Great interviews with thought leaders from across the industry
Apple Podcasts5Andrew McNeileUnited Kingdom5 years ago - Great insights into the worlds of BPO and CX
Two of the foremost analysts with key insights and interviews - great value for anyone involved i the CX or BPO space
Apple Podcasts5amcneile
Ireland5 years ago - Love this podcast!
One of the best CX podcasts, great insight and a must if you are seeking knowledge in the CX space
Apple Podcasts5espy423United States6 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #213 |  South Africa/Business/Management |
Apple Podcasts | #243 |  Brazil/Business/Management |
Apple Podcasts | #245 |  New Zealand/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About CX Files
What is CX Files about and what kind of topics does it cover?
This podcast provides insightful discussions surrounding customer experience (CX) management, featuring conversations with industry analysts, thought leaders, and practitioners. Episodes explore current trends shaping the future of CX, emphasize the importance of understanding customer expectations, and examine various approaches to optimizing interactions between businesses and their customers. Unique in its blend of analytical perspectives and hands-on experiences, the content is tailored for those interested in enhancing customer engagement strategies across diverse sectors.
Listeners can expect practical insights from a range of experts involved in the CX landscape, making it a valuable resource for business leaders, marketers, and pra... more
Where can I find podcast stats for CX Files?
Rephonic provides a wide range of podcast stats for CX Files. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CX Files and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does CX Files get?
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What are the audience demographics for CX Files?
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How many subscribers and views does CX Files have?
To see how many followers or subscribers CX Files has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to CX Files?
These podcasts share a similar audience with CX Files:
1. Empire
How many episodes of CX Files are there?
CX Files launched 7 years ago and published 401 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Files?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for CX Files?
Rephonic pulls ratings and reviews for CX Files from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Files?
Rephonic provides full transcripts for episodes of CX Files. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on CX Files?
Recent guests on CX Files include:
1. Gerry Brown
2. Paul O'Hara
3. Alona Ymeri
4. Joanne Morrison
5. Miguel Familia
6. Ilona Ymeri
7. Jason Shirley
8. Traci Freeman
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.