Support Experience
Krishna Raj RajaCustomer support isn't just a cost center—it’s the heartbeat of your brand. Based on the principles of the book Support Experience, this podcast dives into the strategies that transform standard service into a competitive advantage. Voice of the Customer is the lifeblood of every technology business. But most companies lose touch with it as they scale, leading to poor customer experiences and high... more
| Publishes | Daily | Episodes | 30 | Founded | 4 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
In this episode, we explore a strange paradox showing up in enterprise budgets this year: if AI token prices are falling rapidly, why do enterprise AI bills keep climbing?
Even though the cost to run inference on frontier models is projected to drop... more
In this episode, we explore the crucial divide between personal AI agents and enterprise-grade ambient AI. While viral open-source projects like OpenClaw have demonstrated the massive demand for "always-on" autonomous agents, their single-user design... more
For the past two decades, enterprise customer support has been weighed down by a "cobbled ecosystem" of disjointed software. From CRMs and ticketing systems to telephony and live chat platforms, support agents are drowning in a fragmented tech stack.... more
Salesforce recently unveiled Headless 360 at TDX, a sweeping initiative that exposes its platform capabilities as APIs, MCP tools, and CLI commands so AI agents can operate the system without a graphical browser. This announcement serves as an offici... more
In this technical deep dive, we unpack the architecture behind why nearly 70% of enterprise support CRM migrations exceed their budgets, miss deadlines, or fail entirely. We explore the hidden engineering costs of platform transitions, specifically f... more
In this episode, we dive into a costly operational mistake: why organizations rush to deploy customer support chatbots before truly understanding what their customers are asking. Despite the promise of 24/7 coverage and instant deflection, fewer than... more
In this episode, we take a deep dive into the engineering architecture behind SupportLogic’s AutoQA system and uncover why evaluating customer support interactions requires far more than simply asking a Large Language Model (LLM) to act as a judge.
more
Are we truly entering the intelligence era, or is the buzz around AI agents just a Super Bowl advertising trend? In this episode, we cut through the noise to explore the real-world applications of agentic AI in the enterprise.
We unpack the conversa... more
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Support Experience launched 4 months ago and published 30 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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