Support Experience
Krishna Raj RajaCustomer support isn't just a cost center—it’s the heartbeat of your brand. Based on the principles of the book Support Experience, this podcast dives into the strategies that transform standard service into a competitive advantage. Voice of the Customer is the lifeblood of every technology business. But most companies lose touch with it as they scale, leading to poor customer experiences and high... more
| Publishes | Daily | Episodes | 28 | Founded | 3 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
Listen to this Podcast
Latest Episodes
For the past two decades, enterprise customer support has been weighed down by a "cobbled ecosystem" of disjointed software. From CRMs and ticketing systems to telephony and live chat platforms, support agents are drowning in a fragmented tech stack.... more
Salesforce recently unveiled Headless 360 at TDX, a sweeping initiative that exposes its platform capabilities as APIs, MCP tools, and CLI commands so AI agents can operate the system without a graphical browser. This announcement serves as an offici... more
In this technical deep dive, we unpack the architecture behind why nearly 70% of enterprise support CRM migrations exceed their budgets, miss deadlines, or fail entirely. We explore the hidden engineering costs of platform transitions, specifically f... more
In this episode, we dive into a costly operational mistake: why organizations rush to deploy customer support chatbots before truly understanding what their customers are asking. Despite the promise of 24/7 coverage and instant deflection, fewer than... more
In this episode, we take a deep dive into the engineering architecture behind SupportLogic’s AutoQA system and uncover why evaluating customer support interactions requires far more than simply asking a Large Language Model (LLM) to act as a judge.
more
Are we truly entering the intelligence era, or is the buzz around AI agents just a Super Bowl advertising trend? In this episode, we cut through the noise to explore the real-world applications of agentic AI in the enterprise.
We unpack the conversa... more
In this episode, we explore how the SupportLogic Engineering Team is transforming generative AI summarization from a risky, black-box experiment into a trustworthy, enterprise-grade system. Moving GenAI into real-world production requires more than j... more
In this episode, we strip away the hype surrounding modern artificial intelligence to explore the reality of AI in Customer Experience (CX). We discuss why AI should be viewed as "intelligent automation" rather than magic, and examine the fundamental... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Top Business Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Support Experience
Where can I find podcast stats for Support Experience?
Rephonic provides a wide range of podcast stats for Support Experience. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Support Experience and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Support Experience get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Support Experience, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for Support Experience?
Rephonic provides comprehensive predictive audience data for Support Experience, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Support Experience have?
To see how many followers or subscribers Support Experience has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Support Experience?
These podcasts share a similar audience with Support Experience:
1. Signal Daily News
2. The AI Daily Brief: Artificial Intelligence News and Analysis
3. All-In with Chamath, Jason, Sacks & Friedberg
4. Pivot
5. Hard Fork
How many episodes of Support Experience are there?
Support Experience launched 3 months ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Support Experience?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Support Experience?
Rephonic pulls ratings and reviews for Support Experience from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Support Experience?
Rephonic provides full transcripts for episodes of Support Experience. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.