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Artwork for Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Skilled Trades Syndicate - Tersh Blissett and Josh Crouch
HVAC
Artificial Intelligence
Customer Service
Home Service Industry
Automation
Leadership
Marketing
HVAC Industry
Plumbing
Entrepreneurship
Digital Marketing
Private Equity
Lead Generation
AI Technology
Home Services
Customer Experience
Data Analytics
Service Business
Lead Conversion
AI In Business

Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the e... more

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Artwork for Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Latest Episodes

Doing more does not scale your business. It stalls it. Diluted focus gets you diluted results, and the owners who grow fastest are usually the ones doing fewer things, not more. In this episode of Service Business Mastery, Tersh Blissett and Josh Cro... more

YouTube

Service Scout (14 day free trial): getservicescout.com/demo.html This is the toughest year to close a sale in home services since 2008. Equipment costs more than ever, credit is tighter, and the customers calling for a replacement are the har... more

Most companies do not last. A huge share of the biggest names in the world vanish within a few decades. The Smith & Oby Company has been running since 1898. In this episode of Service Business Mastery, Tersh Blissett and Josh Crouch sit down with Jak... more

Private equity is buying up home service companies and quietly gutting the good ones, and most owners think their only options are to sell or get outspent. There is a third one.

In this episode of Service Business Mastery, Tersh Blissett and Josh C... more

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Recent Guests

Zach Cooper-Vastola
Guest with experience in home services, PE conversations, and scaling with tech
Co-owner/leader at a home services business
Episode: How to Beat Private Equity Without Selling | Zach Cooper-Vastola
Chris Plunkett
HVAC professional and business owner, discussed his use of AI tools in operations
Call Plunkett (HVAC)
Episode: How AI Is Changing HVAC (Without Replacing Techs) | Chris Plunkett
Chris Nelson
Speaker from CallRail discussing AI voice, call classification, and CRM integrations
CallRail
Episode: Stop Missing Calls: The Real Reason Home Service Leads Disappear
Josh Martin
Director of Revenue Strategy
3Four Labs
Episode: How to Grow Your Business with Sales Process and Technique
Chuck Worley
Owner of Worley's Home Services, HVAC expert
Worley's Home Services
Episode: The Guide to Branding and Networking for Service Business Owners
Levi Torres
Owner, High 5 Plumbing, HVAC, and Electrical
High 5 Plumbing, Heating, Cooling & Electric
Episode: Consistent Branding Can Solve Your Hiring and Growth Headaches
Curtis (MarsAir)
Representative from MarsAir explaining air curtains
MarsAir
Episode: How Contractors Use Air Curtains to Solve Costly Building Challenges
Ryan Kiscaden
Author of Next Up Trades books; advocate for trade education
Next Up Trades / ACCA
Episode: How Storytelling Can Solve Your Skilled Trades Recruiting Crisis
Nathan Whittacre
Founder/CEO of Stimulus Technologies, technology strategist for home service companies
Stimulus Technologies
Episode: How to Optimize and Automate Your Home Service Business

Hosts

Tersh Blissett
Host of the Service Business Mastery Podcast; long-time operator in home services; focuses on leadership, technology adoption, and scalable growth.
Joshua Crouch
Co-host of the show; brings practical operations, marketing, and growth perspective with a focus on data-driven decision making.

Reviews

4.9 out of 5 stars from 318 ratings
  • My Mt. Rushmore of Podcasts

    As the title suggests , this podcast is on my Mt. Rushmore of HVAC and trades podcasts. I can’t put into words how grateful I am to have found Tersh and Josh, but if I continue to follow and implement their content, I’ll probably be able to generate a worthy review via AI.

    Apple Podcasts
    5
    Pvincen24
    United States8 months ago
  • Great podcast

    Very useful information for my hvac company. Helping me build an automated business.

    Apple Podcasts
    5
    Matt Newby shore guys
    United Statesa year ago
  • Amazing Podcast and wonderful people!

    Tersh and Josh absolutely knocks it out of the park with their podcast! Every episode is packed with real value, practical insights, and genuine conversations that speak directly to home service pros and entrepreneurs alike. Their passion, experience, and heart for helping others shines through. Keep up the amazing work, you’re making a real impact!

    Apple Podcasts
    5
    Travis Mong
    United Statesa year ago
  • Jarrod

    These guys are the podcast wizards of not just automation, but leadership and business for home service companies in the US 🤘

    Apple Podcasts
    5
    Minuteman services
    United Statesa year ago
  • Game-Changing Insights for HVACR Professionals

    I’ve been following Service Business Mastery with Tersh and Josh, and they continue to impress with their forward-thinking content. Their recent focus on how AI is transforming the HVACR industry is a game-changer. They break down complex topics into actionable insights, making advanced technology accessible to contractors, business owners, and technicians alike.

    Tersh and Josh don’t just talk about AI as a buzzword; they show how it can be applied to improve service efficiency, enhance custome... more

    Apple Podcasts
    5
    Refrigeration Mentor
    Canada2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise practical, real-world tactics that listeners can implement immediately.
The host duo's banter and expertise are repeatedly highlighted as engaging and authentic.
Guests are consistently high-quality and industry-relevant, with actionable insights for trades businesses.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The Guide to Branding and Networking for Service Business Owners
Q: What sparked your shift from purely sales and field work to a branding and networking focus?
A combination of personal experience and recognizing that relationships and trust drive recurring revenue. The shift involved letting his son influence strategic direction toward marketing and networking, which led to higher-quality leads and more referrals.
How Contractors Use Air Curtains to Solve Costly Building Challenges
Q: Do you have a pitch or 60-second elevator version of the benefit of using air curtains versus not having them at all?
The elevator pitch is that air curtains keep the bad stuff out of the building and the good stuff in, using a controlled stream of air to protect openings, delivering energy savings, improved indoor air quality, and insect control, while maintaining HVAC efficiency even when doors are frequently opened.
How Top Trades Businesses Use AI and Systems to End Recruiting Pain
Q: Can you explain to people what an applicant tracking system is in terms they can understand?
An ATS is like a CRM for recruiting; it distributes postings across many sites in real time, manages candidate data, and integrates assessments, interviews, and checks to create a thorough, auditable hiring workflow.
How Top Trades Businesses Use AI and Systems to End Recruiting Pain
Q: What do you think some of the big challenges are?
The biggest challenge is the business owner; many beliefs hold contractors back like hiring only when needed, underestimating the cost of employees, and relying on DIY approaches instead of a structured process.
How Top Trades Businesses Use AI and Systems to End Recruiting Pain
Q: Paul, you want to make an introduction of yourself, who you are, kind of your background?
Paul has been coaching contractors for about 50 years, has built a suite of recruitment software, and now runs a system that combines ATS, assessments, video interviewing and background checks to hire thousands of people.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A practical deep-dive into running and growing home-service businesses through automation, AI, and data-driven decision making. The show frequently covers leadership culture, pricing, HR, marketing attribution, recruitment, and operational efficiency, with a strong emphasis on AI-enabled tools, call handling, sales processes, and the integration of technology into field and office workflows. Noteworthy is the consistent focus on real-world implementation—from AI agents and automated scheduling to in-house BI dashboards—aimed at helping contractors scale while preserving culture and customer experience. The format often features experienced trades leaders, operators, and technology partners who share tangible metrics, case studies, and actio... more

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this podcast launched 6 years ago and published 502 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Zach Cooper-Vastola
2. Chris Plunkett
3. Chris Nelson
4. Josh Martin
5. Chuck Worley
6. Levi Torres
7. Curtis (MarsAir)
8. Ryan Kiscaden

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