
We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world. We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
| Publishes | Twice monthly | Episodes | 152 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | NewsManagementBusinessBusiness News | |||

In this episode, Chris Hague, SVP at Bill Gosling Outsourcing, discusses the role of AI in the BPO and collections industry.
The conversation explores the evolution of AI from RPA-style automation to large language models, cultural and operational ... more
A discussion with Alan Nagel, CEO and founder of KYP, where Alan explores how continuous, change-driven monitoring, behavioural analytics, and graph-based techniques can strengthen supplier resilience and financial crime defences.
The discussion co... more
Caroline Wells discusses the evolving landscape of complaints handling and customer experience. We explore the societal drivers of complaints, cultural attitudes within firms, and the tension between automation and human insight.
The discussion exa... more
In this discussion Orlando Wood (Chief Innovation Officer, System1) explains how advertising effectiveness hinges on the interplay between showmanship and salesmanship.
He traces back to a change in 2005–2006, a digital pivot, after which we have s... more
This in-depth discussion with Chris Fitch, a leading authority on consumer vulnerability, discusses the evolution of vulnerability thinking in financial services over the past two decades.
The conversation explores how regulation, culture, innovati... more
This interview features a reflective conversation with Ant Ackers, the founder of Mountain Boardroom, an initiative that uses outdoor experiences to help business leaders break free from the daily grind and reconnect with strategic thinking, trust-bu... more
Adrian Harvey, CEO of Elephants Don’t Forget, shares insights on the failures of traditional training methods, the importance of personalisation in learning, and the impact of hybrid work on knowledge retention.
The conversation also examines the e... more
This interview features Stuart Murgatroyd, CEO of Data on Demand, discussing the evolution of data use in financial services to better identify and support vulnerable customers.
It explores how regulatory changes, particularly from the FCA, have pu... more
There are some interesting topics here; I’ve just listened to the WhatsApp communication discussion and learnt more about what is possible using WhatsApp API and the benefits this could bring to business operations. Looking forward to more.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #138 |









Listeners, social reach, demographics and more for this podcast.
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this podcast launched 5 years ago and published 152 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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