Retention Roadmap: Navigating Service Success for New Car Dealerships
Bill SpringerThere’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer ... more
| Publishes | Twice monthly | Episodes | 56 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | LeisureAutomotive | |||
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Latest Episodes
A discount may win today’s repair order, but what brings that customer back for the next one? As service prices rise and customers become more price-sensitive, dealerships need to separate the offers that close a transaction from the strategies that ... more
Most dealerships say they want to build trust in the service lane, but too many are sitting on one of the simplest tools for doing exactly that. Video inspections don’t just explain recommended work. They help customers see what you see, and that vis... more
Your dealership may be spending thousands to bring in new customers while quietly losing the ones already in your database. And often, they’re not leaving because of one major failure, but because the experience feels disconnected, inconvenient, or h... more
Convenience isn’t just a nice-to-have anymore, but that doesn’t mean every “convenient” option carries the same weight. Customers are telling dealerships exactly what would make service easier, more valuable, and more worth returning for. The problem... more
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Apple Podcasts | #173 |  Canada/Leisure/Automotive |
Apple Podcasts | #190 |  Australia/Leisure/Automotive |
Apple Podcasts | #115 |  Finland/Leisure/Automotive |
Apple Podcasts | #131 |  Poland/Leisure/Automotive |
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| Listeners per Episode | Gender Skew | Location | |||
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1. What the Fixed Ops?! (WTF?!)
2. The David Spisak Show
3. Car Dealership Guy Podcast
4. The Dealer Playbook
5. "You're In Charge" with Glenn Pasch
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this podcast launched 2 years ago and published 56 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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