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Retailgentic | Consumer Behavior & Retail Trend

Scot Wingo | Retail Trends Analyst
Agentic Commerce
E-Commerce
Consumer Behavior
AI Shopping Agents
Retail
Retail Media Networks
AI Shopping
AI Agents
Amazon
Google
Artificial Intelligence
Generative AI
Openai
Chatgpt
Stripe
Agentic Payments
Microsoft
Agentic Shopping
Mastercard
Chat GPT Instant Checkout

Retailgentic explores consumer behavior and retail trends to help brands and retailers innovate. Join Scot Wingo for expert insights, actionable news, and ecommerce innovation strategies to navigate the future of retail and agentic commerce.

PublishesWeeklyEpisodes53Foundeda year ago
Number of ListenersCategory
Technology

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Latest Episodes

May 20th at Google Marketing Live, I was very fortunate to be able to sit down for ~20 minutes with Nick Fox, SVP of Knowledge and Information at Google. Earlier in the day he had a fireside chat with Ben Smith, Editor-in-Chief Semafor. Later that af... more

Today at Google I/O, in her part of the larger keynote, VP/GM of Ads and Commerce, Vidhya Srinivasan announced a raft of Agentic Commerce items with the anchor new feature being Universal Cart. After Vidhya’s keynote comments, I was left with these q... more

In this episode, Scot sits with Elizabeth Lachhar to unpack Rezolve AI’s end-to-end agentic commerce platform, including its closed retail-trained LLM, Brainpower, and modules across search, discovery, conversational commerce, checkout, and loyalty. more

In this episode, we sit down with Michele Fisher (Global Director, Business Strategy for Retail & CPG) and Atanu Ghosh (Director of Agentic Commerce & AI Innovation), who sit at the intersection of Azure AI, Copilot, and real-world retail and brand A... more

In this episode of Retailgentic, Stephan breaks down how agentic commerce is evolving globally, with a particular focus on Europe’s rapid adoption.

We explore why AI-driven shopping is accelerating faster than previous technology shifts, how brands ... more

This episode goes beyond surface-level AI hype and into how retail organizations are actually responding.

Krystina shares what she’s hearing from operators, board members, and data leaders and why the biggest risk right now is moving in the wrong di... more

In this episode, we go deep into what agentic commerce actually looks like in a real-world vertical, and why grocery may be one of the most important battlegrounds.

We walk through the shift from “tools that help you shop” to systems that shop for y... more

Everyone is focused on how AI helps people discover products. But what happens after that? In this episode of Retailgentic, we go deep on the missing layer of agentic commerce: checkout, payments, and fulfillment. Because it turns out, the hardest pa... more

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Recent Guests

Elizabeth Lachar
Executive Vice President of the Americas at Resolve AI
Resolve AI
Episode: Elizabeth Lachhar, EVP Americas at Rezolve AI: Is Your Ecommerce Experience Already Outdated?
Michele Fisher
Global Director of Business Strategy, Retail and Consumer Goods, Microsoft
Microsoft
Episode: Microsoft Joins Retailgentic! Michele Fisher & Atanu Ghosh on Copilot, Agentic Commerce, Loyalty, Ads, and Does Conversational Discovery Changes Everything?
Atanu Ghosh
Director of Agentic Commerce and AI Co-Innovation, Microsoft
Microsoft
Episode: Microsoft Joins Retailgentic! Michele Fisher & Atanu Ghosh on Copilot, Agentic Commerce, Loyalty, Ads, and Does Conversational Discovery Changes Everything?
Stefan Ritter
Director of E-Commerce Transformation at Deloitte Europe
Deloitte
Episode: Stephan Ritter, Director Commerce Transformation Deloitte, EU: Agentic Commerce in Europe, The New Battleground is Discovery, The Importance of Product Data and Loyalty!
Kristina Gustafson
Co-founder and co-CEO of RetailClub
RetailClub
Episode: Krystina Gustafson: Innovating at the Intersection of Content, AI, Agentic Commerce and Digital Retail Conferences...
Joseph Lee
Co-founder and CEO of Delectable AI
Delectable AI
Episode: Vertical Agentic Commerce: Grocery Innovation from Delectable AI: Joseph Lee, CEO and Co-founder Shares Details...
Arjun Bhargava
Co-founder and CEO of Rye
Rye
Episode: Arjun Bhargava, CEO of Rye: Building Checkout for AI + Amazon & on OpenClaw 🦞 and Agentic Commerce
Debra Aho Williamson
Founder and chief analyst at Sonata Insights
Sonata Insights
Episode: The AI Ad Gold Rush: Inside ChatGPT’s Ad Test, Retail Media’s Next Battle, and the Rise of “AI Media” with Debra Aho Williamson
Ekta Chopra
Chief Digital Officer at ELF Beauty
ELF Beauty
Episode: Retailgentic Exclusive: Live from the Shoptalk AI Stage - The First Shoptalk Debate: Will AI Agents Transform Retail?

Host

Scott Wingo
Co-host with deep background in retail technology and entrepreneurship.

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Talking Points

Recent interactions between the hosts and their guests.

Elizabeth Lachhar, EVP Americas at Rezolve AI: Is Your Ecommerce Experience Already Outdated?
Q: Who are some key customers or sectors highlighted for Resolve AI?
Customers include RS (a large B2B company with millions of SKUs), Liverpool (Mexican e-commerce representation for Gap and Banana Republic), Rebag, and other fashion, beauty, and hospitality brands, illustrating diverse B2C and B2B use cases.
Elizabeth Lachhar, EVP Americas at Rezolve AI: Is Your Ecommerce Experience Already Outdated?
Q: How does Resolve AI handle security and governance with its LLMs?
Resolve uses a closed LLM that is trained in retail and is designed to avoid hallucinations, with optional integration of open models for specific tasks, ensuring higher levels of security and compliance across transactions.
Elizabeth Lachhar, EVP Americas at Rezolve AI: Is Your Ecommerce Experience Already Outdated?
Q: What is the core pitch for Resolve AI's end-to-end agentic commerce platform?
The platform starts with discovery and visualization, then moves through search, merge, conversation, checkout, and loyalty, delivering a holistic, intelligent shopping journey that can be agent-to-human or agent-to-agent with deep personalization and security.
The AI Ad Gold Rush: Inside ChatGPT’s Ad Test, Retail Media’s Next Battle, and the Rise of “AI Media” with Debra Aho Williamson
Q: How do you see ChatGPT's ad rollout evolving in the near term in terms of trust and ad formats?
She notes that trust is crucial; ChatGPT keeps ads clearly separated from responses, and current formats are basic search-like ads that will likely evolve into more diverse formats as the platform matures.
The AI Ad Gold Rush: Inside ChatGPT’s Ad Test, Retail Media’s Next Battle, and the Rise of “AI Media” with Debra Aho Williamson
Q: What inspired you to start the AI Ad Economy newsletter and who is the intended audience?
Debra explains the newsletter grew from her long career tracking social media and advertising, aiming to help marketers understand consumer AI behavior and how to craft advertising strategies in AI-enabled environments for a broad audience including CMOs, agencies, publishers, and investors.

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Frequently Asked Questions About Retailgentic

What is Retailgentic about and what kind of topics does it cover?

This show centers on agentic commerce and how AI-driven shopping agents are reshaping retail, brands, and payments. Episodes frequently explore infrastructure and governance for buyer-centric shopping, practical demonstrations of multi-vendor and checkout flows, and the implications of corporate partnerships, data quality, trust, and interoperability across platforms. Guests range from startup founders to executives at major fintech and tech companies, offering deep dives into product data, advertising, cybersecurity, and the evolving role of AI in consumer and B2B retail experiences. The format often includes live demos, strategic discussions, and forecasts about how merchants, platforms, and consumers will navigate an increasingly automat... more

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How many episodes of Retailgentic are there?

Retailgentic launched a year ago and published 53 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Retailgentic?

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What guests have appeared on Retailgentic?

Recent guests on Retailgentic include:

1. Elizabeth Lachar
2. Michele Fisher
3. Atanu Ghosh
4. Stefan Ritter
5. Kristina Gustafson
6. Joseph Lee
7. Arjun Bhargava
8. Debra Aho Williamson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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