Radically Personal
GladlyRadically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies sha... more
| Publishes | Infrequently | Episodes | 21 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
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Latest Episodes
Adam Seed has spent over three decades in customer experience, including 13 years at Nordstrom and now eight years leading guest services at Ulta Beauty through explosive growth, a pandemic, and growing international expansion.
In this episode, Adam... more
Kate Showalter has done what most CX leaders only dream about. She transformed customer service from a cost center into a revenue machine. In this candid conversation, the Crate & Barrel VP reveals how 30+ years of institutional knowledge became her ... more
When Lauren Inman-Semerau joined Pact, she found an 11-person team managing 13,000 monthly conversations with disconnected systems. Her solution? Refusing to compromise. In this episode, Lauren reveals how she's preparing PACT to grow in 2026 through... more
On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happy starts with the people who love them, and how a ... more
Reviews
- Gladly is 5 Star
Have enjoyed this and the lessons from each episode are foundational for any operator looking to connect in a deep and meaningful way with their customers.
Apple Podcasts5Marcus Tet
United States4 years ago - Unmatched Insight
Very insightful podcast if you’re looking for Executive insight into how great brands move to a customer-centric experience. Porsche, JetBlue- very excited for more!
Apple Podcasts5slipperyglueUnited States6 years ago - Could not be more relevant
"Every company needs to raise the bar on their customer service if they want to remain relevant” is the kind of thing you’ve heard so often that it probably comes across almost as a cliché. But which companies are actually doing something about it? And wouldn’t it be great to hear firsthand from them what they are doing and what the results are? Well, this is a podcast that is laser-focused on that topic. *Every* consumer brand should listen and pay attention, and even end consumers will be inte... more
Apple Podcasts5Michael R WolfeUnited States6 years ago - Thought provoking!
It makes sense that companies like Jet Blue have to make a conscious decision to be customer-focused. Fascinating to hear what's going on behind the scenes of an experience we all know so well.
Apple Podcasts5clickclack2000United States6 years ago - Hear from the best in customer experience!
For those who want to take their customer experience to the next level- this podcast is for you!
Apple Podcasts5Jazzy ballerina 🌴123United States6 years ago
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1. The Daily
How many episodes of Radically Personal are there?
Radically Personal launched 6 years ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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