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Artwork for Psychology of Customer Success

Psychology of Customer Success

Rachel Provan

Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? more

PublishesWeeklyEpisodes17Founded4 months ago
Number of ListenersCategories
BusinessTechnologyManagement

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Artwork for Psychology of Customer Success

Latest Episodes

Are your "best customers" actually as loyal as you think? more

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11 days ago

Is your onboarding process falling flat? more

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18 days ago

Is it possible to motivate your team without paying them more? more

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a month ago

Learn about the effectiveness of SMART goals in customer success and explore alternative goal-setting strategies that align with human psychology and brain science, including practical tips on setting and achieving goals that are more motivating, ach... more

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a month ago

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Reviews

5.0 out of 5 stars from 100 ratings
  • Knitting analogies!

    You already had me on psychology and CS leadership, but then you add in the gym analogies and the knitting — I love this podcast!

    Apple Podcasts
    5
    Bikermjbegin
    United Statesa month ago
  • This is were mindset meets CS

    I love Rachel’s take on mindset and the psychology of CS. As a fellow PSYC nerd 🤓 the content helps me further explore what’s possible in my role.

    Apple Podcasts
    5
    tracek30
    Canada2 months ago
  • Love it! Informative and Engaging

    The Psychology of Customer Success is full of insights and actionable advice. Rachel presents the human behavior and psychology underlying CS in an engaging and accessible way, providing excellent information for both new and experienced CS leaders. Please keep up the great work!

    Apple Podcasts
    5
    gpc_870
    United States3 months ago
  • Love Your Podcast!

    Rachel is dropping tons of gems in this podcast. Worth listening to!

    Apple Podcasts
    5
    Vanessa__B
    United States4 months ago
  • Wow

    Rachel is a renowned name in the customer success world. Her podcast is spot on and takes about issues that impact our day to day lives as CS professionals. HIGHLY RECOMMEND if your in the CS world or thinking about shifting careers.

    Apple Podcasts
    5
    jpkgi 3kkg
    United States4 months ago

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