Psychology of Customer Success
Rachel ProvanHumans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if yo... more
| Publishes | Twice monthly | Episodes | 28 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | BusinessTechnologyManagement | ||||
Listen to this Podcast
Latest Episodes
Tired of being treated like the company's junk drawer? Frustrated that executives don't see the strategic value of your CS team? Struggling to get buy-in for the resources and respect you deserve?
Rob Zambito, founder of Success Scaled Consulting a... more
Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to?
No, it’s not that they’re lazy or bad-fit customers…
You're just not speaking to the way human brains actually work!
Join Rach... more
Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities and relationships? It's time to equip yourself with the leadership skills you need to excel in your new role!
In this e... more
Have you ever struggled to get customers to see things your way, even when you know you're right?
The problem might be that you're up against some powerful cognitive biases that impact how people process information and make decisions.
In this eye-... more
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Recent Guests
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Reviews
I'm getting incredible value out of this podcast, as an IC unsure if I'm interested in promoting to people manager. I'm making notes and implementing things as I go, sometimes listening to episodes multiple times. Thank you, RP!!
Podcast Addict58 months agoangeef03- Finally a helpful cs podcast!
Super practical tools and takeaways that can be implemented in any CS role, I really enjoy listening
Apple Podcasts5Shish.i
United States8 months ago - Very valuable
Great podcast, excellent content for everything CS. Thank you from South Africa
Apple Podcasts5Shellz from SA
South Africaa year ago - Knitting analogies!
You already had me on psychology and CS leadership, but then you add in the gym analogies and the knitting — I love this podcast!
Apple Podcasts5BikermjbeginUnited Statesa year ago - This is were mindset meets CS
I love Rachel’s take on mindset and the psychology of CS. As a fellow PSYC nerd 🤓 the content helps me further explore what’s possible in my role.
Apple Podcasts5tracek30
Canada2 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #220 | United States/Business/Management |
Apple Podcasts | #207 |  United Kingdom/Business/Management |
Apple Podcasts | #205 |  France/Business/Management |
Apple Podcasts | #111 |  Denmark/Business/Management |
Apple Podcasts | #157 |  Austria/Business/Management |
Apple Podcasts | #157 | South Africa/Business/Management |
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Frequently Asked Questions About Psychology of Customer Success
What is Psychology of Customer Success about and what kind of topics does it cover?
The content centers around the intersection of psychology and customer success, emphasizing the need for a more human-centric approach to business strategy. Topics often discussed include cognitive biases, behavioral economics, consultative selling, and the challenges faced by leaders in customer success roles. Insights from experienced professionals, including Rachel Provan, provide listeners with practical techniques to foster better customer relationships and drive meaningful engagement. This podcast stands out by integrating psychological principles into actionable strategies that appeal to Customer Success Managers, leaders, and anyone interested in improving their approach to customer interactions and decision-making. Its focus on rea... more
Where can I find podcast stats for Psychology of Customer Success?
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How many listeners does Psychology of Customer Success get?
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What are the audience demographics for Psychology of Customer Success?
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How many subscribers and views does Psychology of Customer Success have?
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Which podcasts are similar to Psychology of Customer Success?
These podcasts share a similar audience with Psychology of Customer Success:
1. [Un]Churned – The No. 1 Podcast for Customer Retention
2. The Diary Of A CEO with Steven Bartlett
3. Shawn Ryan Show
4. HBR On Leadership
5. Cracks Podcast con Oso Trava
How many episodes of Psychology of Customer Success are there?
Psychology of Customer Success launched 2 years ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Psychology of Customer Success?
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Where can I see ratings and reviews for Psychology of Customer Success?
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What guests have appeared on Psychology of Customer Success?
Recent guests on Psychology of Customer Success include:
1. Rob Zambito
2. Dan Smaida
3. Easton Taylor
4. Madelyn DePrey
5. Ali Cudby
6. Bob London
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.