Psycho Hospitality
Psycho HospitalityPsycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable.
Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into ... more
| Publishes | Monthly | Episodes | 8 | Founded | a year ago |
|---|---|---|---|---|---|
| Categories | CareersBusinessMarketing | ||||
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Latest Episodes
Before a word is spoken, before a hand is shaken, their brain is already scanning:
Do I belong here? Am I seen? Is this the place I imagined?
This is the psychology of arrival. And it sets the emotional tone for everything that follows.
In this ep... more
Booked, But Not Hooked — Yet.
In this episode, we explore the often overlooked stretch between booking and check-in and how to turn that quiet emotional gap into one of your strongest tools for building guest loyalty.
Why This Episode Matters
Most... more
Most booking pages don’t lose guests because of price. They lose them to friction, hesitation, and decision fatigue. When guests feel unsure, they close the tab—and move on.
In this episode, we break down:
* Why guests hesitate to book—even when t... more
What’s the secret to a memorable guest experience? In this episode, we break down the “Peak-End Rule” and reveal how to make every stay unforgettable.
From setting the perfect first impression to adding surprise touches guests will rave about, lear... more
Nothing kills a guest’s excitement faster than uncertainty. This episode uncovers how small moments of doubt—whether about booking, directions, or amenities—can erode trust and drive guests away. Learn how to replace uncertainty with clarity at every... more
Guests are overwhelmed before they even arrive, but it doesn’t have to be that way. In this episode, we reveal why cognitive overload is your quietest but fiercest competitor—and exactly how to beat it.
Discover how simplifying online journeys and ... more
Status isn’t just about luxury—it’s the subtle art of making guests feel valued and memorable. In this episode, we dive into why even small, thoughtful touches elevate a guest’s sense of status, satisfaction, and loyalty. From live, real-time custome... more
Welcome to Psycho Hospitality, the podcast where we explore the fascinating world of guest experiences through the lens of creativity and behavioural insights.
In this podcast, host Kim Bagayawa (The Essential Hotelier), creative strategist Mike Del... more
Key Facts
Reviews
- Awesome Content
I don’t really think about what goes on when booking hotels but listening to the Insiders and how Hotels “market” to potential customers and suggestions on what Hotels can do and should not do - was really eye opening
Also - the hosts make it feel like they’re in the room with you or in the car - really conversational and asked questions I was asking out loud to no one
Great feel great podcast
Apple Podcasts5AndChap
Canada8 months ago
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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How many episodes of Psycho Hospitality are there?
Psycho Hospitality launched a year ago and published 8 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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