
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
| Publishes | Infrequently | Episodes | 219 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||

The right song in the right scene in the right movie cements itself in your brain. Last year’s Loser by Tame Impala is featured in Spider-Man: Brand New Day and that scene brought the Australian psychedelic band a legion of new fans. Worldwide stream... more
AI in 80’s films was often scary. WOPR in WarGames. Skynet in The Terminator. Master Control Program in Tron. But 1985’s Weird Science made AI sexy, that is, if you can call Kelly LeBrock’s Lisa character AI. But she was created on a computer and tra... more
Many rock musicians have been honored as inductees to the Rock and Roll Hall of Fame. But John Fogerty’s 1985 hit, Centerfield, got him honored by the National Baseball Hall of Fame. Today, it’s a fixture at the Baseball Hall of Fame in Cooperstown, ... more
Walk-up music is played to help you get into the right mental state to perform at your peak – to hype you up. In 2007, Chicago native Lupe Fiasco released one of the all-time great walk-up tunes, Superstar, which peaked at number 10 on the Billboard ... more
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Great to see another contact center podcast reflecting the great in our industry- Rob is a great host
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Conversations with customer experience, contact center, customer support, customer success, training, leadership, and technology practitioners. Host Rob Dwyer interviews senior leaders, founders, consultants, authors, and frontline experts about the practical choices behind better customer and employee experiences. Topics include AI in support operations, workforce management, coaching, training, customer trust, privacy, burnout, and cultural differences in service.
The discussions connect strategy with day-to-day work, often weighing automation and efficiency against empathy, agent well-being, and human connection. Guests bring experience from companies, consultancies, and professional communities, and share frameworks, implementation les... more
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Next in Queue launched 5 years ago and published 219 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Next in Queue include:
1. Christina Garnett
2. Corinne Flanagan
3. Jeff Toister
4. Steph Lundberg
5. Aileen Day
6. Ty Givens
7. Dean Griess
8. Ethan Adshade
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