
Conversations about business, AI, and customer success.
| Publishes | Weekly | Episodes | 11 | Founded | a year ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||

Meet Joann Campbell, Head of Customer Experience Strategy at The Home Depot for over 25 years. If you think CX is fluffy and not connected to the business outcomes, this episode is for you.
Learn how the Customers First Initiative drove revenue outc... more
Rachel Orston and Jay break down the concept of Smart Brevity. This is a practical guide that was a good refresher for us and hopefully a good primer for if you haven't read it.
Let us know what you think.
Jay Nathan and CJ Gustafson delve into the intricacies of SaaS valuation multiples, the importance of revenue metrics, and the dynamics of company ownership in both public and private markets. CJ shares insights from his experience as a CFO, emphasiz... more
In this conversation, Jay Nathan and Nikki Bishop discuss the critical role of customer success in the life sciences industry, particularly in the context of delivering life-saving therapies. Nikki explains how Emerson's technology and customer succe... more
I listen to Jay to understand, then listen to Jay to interpret, then listen to Jay again to expand my knowledge.









Recent interactions between the hosts and their guests.
Listeners, social reach, demographics and more for this podcast.
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A variety of topics centered around customer success, business strategies, and the integration of AI into organizational practices are discussed across episodes. The conversations primarily feature leaders from various industries, including technology, life sciences, and HR technology, who share their perspectives on the evolving nature of customer success and the importance of metrics in driving growth. Noteworthy insights explore how different sectors operationalize customer success to enhance relationships and deliver effective solutions, addressing both challenges and innovative approaches in today's dynamic market. With a focus on realistic, actionable strategies, this series caters to professionals seeking to elevate their understandi... more
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These podcasts share a similar audience with Land and Expand:
1. The Daily
Land and Expand launched a year ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Land and Expand include:
1. Nikki Bishop
2. Pawan Deshpande
3. Kate Peter
4. Toya Del Valle
5. Rachel Orston
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