The Chief Customer Officer Podcast
Jay Nathan & Jeff BreunsbachReal strategies for customer-led growth in the AI era — from two practitioners who are actually building, not just talking about it. Hosted by Jay Nathan and Jeff Breunsbach, co-founders of ChiefCustomerOfficer.io.
| Publishes | Weekly | Episodes | 33 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessTechnology | |||
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Latest Episodes
Jeff built seven screens of a customer success platform from one throwaway prompt, then sat in disbelief for three minutes. Jay argues he didn't build a platform at all — he built a UI, and that distinction may reshape who owns the CRM layer.
Plus:... more
For thirty years we bought software off the shelf and reshaped our processes to fit it. Jay and Jeff argue that era is ending: at Junction, a salesperson and an ops leader each shipped their own internal pricing app, and Shopify's River agent now aut... more
Jay walks through the customer segmentation workshop he ran this week — a deliberately simple grid of lifecycle stage, engagement model, and health status that gets leaders to say what should happen in the business before anyone argues about tools. P... more
Jeff Breunsbach shipped three things in one week—a community platform, a Claude-built CSM training academy, and an agent-powered internal wiki. He and Jay Nathan unpack the Karpathy-inspired philosophy of designing knowledge systems for agents instea... more
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- Always Informative
Jeff + Jay = Customer Success. These guys have always been the go-to thought leaders in the industry. I love listening to you guys and your insight. Thank you for all you do!
Apple Podcasts5dasocgo
United States5 months ago - Amazing content, packed with tangible advice
Every podcast is spot on and provides a very pragmatic approach to understanding how we can embrace and adapt to AI, as disruptive as it is. Highly curated content, actionable in every way and presented in a very natural way
Audible5RamonaUnited States6 months ago - Jays insight make me think.
I listen to Jay to understand, then listen to Jay to interpret, then listen to Jay again to expand my knowledge.
Apple Podcasts5MikeStoll56United States2 years ago
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Apple Podcasts | #113 |  Argentina/Business/Management |
Apple Podcasts | #155 |  Poland/Business/Management |
Apple Podcasts | #245 |  Belgium/Business/Management |
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Frequently Asked Questions About The Chief Customer Officer Podcast
What is The Chief Customer Officer Podcast about and what kind of topics does it cover?
The show centers on practical applications of AI in customer success and digital experiences, with a strong emphasis on AI-native services, governance, and data-driven workflows. Across episodes, listeners hear how teams build internal tooling, leverage platforms like Claude and Planhat, and create repeatable, outcome-focused playbooks—often blending product, CS, and engineering to accelerate value for mid-market and enterprise customers. Noteworthy angles include launching community-driven initiatives, decentralizing work with AI-assisted processes, and exploring how senior CS leaders transform their teams into product-like, AI-enabled units. The format tends to favor hands-on experiments, real-world implementations, and candid discussions... more
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How many listeners does The Chief Customer Officer Podcast get?
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Which podcasts are similar to The Chief Customer Officer Podcast?
These podcasts share a similar audience with The Chief Customer Officer Podcast:
1. The AI Daily Brief: Artificial Intelligence News and Analysis
2. The Curiosity Shop with Brené Brown and Adam Grant
3. Huberman Lab
4. The Prof G Pod with Scott Galloway
5. All-In with Chamath, Jason, Sacks & Friedberg
How many episodes of The Chief Customer Officer Podcast are there?
The Chief Customer Officer Podcast launched 2 years ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on The Chief Customer Officer Podcast?
Recent guests on The Chief Customer Officer Podcast include:
1. Neil Erickson
2. Aurelia Pollet
3. Jon Olson
4. Justin Chappell
5. CJ Gustafson
6. Nikki Bishop
7. Pawan Deshpande
8. Kate Peter
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