Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)
Carly Agar | Customer Success Career CoachCustomer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, w... more
| Publishes | Weekly | Episodes | 138 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusinessEducationHow To | |||
Listen to this Podcast
Latest Episodes
If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.
That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and pres... more
Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?
I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talkin... more
You can nail every interview question and still lose the CSM job offer to someone else.
In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically good. I’l... more
If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.
In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interview... more
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Reviews
- Fantastic
Love this podcast. I have learned so much. Carly is very easy to listen to and has great structure to the pod.
Apple Podcasts5DJC2.
United States7 months ago - Poor editing and exhausting narration
The delivery is grating. The exaggerated, juvenile sing song tone and relentless repetition make it a struggle to listen through. Episode 9 is a clear example. The 20-25min (when plugs taken off) add nothing and could have been cut to 2 without loss. Poor editing and an undisciplined narrative seriously undermine the content and frankly disrespectful to listeners’ time.
Apple Podcasts1Stylvens.
United Kingdom8 months ago - Current Employer + LinkedIn job search
Thank you, Carly for the LinkedIn advice to get noticed by recruiters. Do you have any do’s and don’ts on LinkedIn to make sure your current employer doesn’t know you’re looking for new employment?
Apple Podcasts1allysoneorourkeUnited States10 months ago - Rambles a lot
I got 15 min into an episode and gave up. Way too much lead-in, rambled and even got herself lost in side tracked thoughts. Voice is pleasant though. Need more meat and less potatoes.
Apple Podcasts230 7United Statesa year ago - A must
If you are a Customer Success Manager (CSM), this is a must listen to podcast. I love how Carly’s opinions are grounded in her own extensive CSM experience and the experience of her clients. Evidence-based. Straight-shooting. No fluff.
Apple Podcasts5Raymond D SimsUnited Statesa year ago
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Chart Rankings
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Apple Podcasts | #142 | United States/Business/Careers |
Apple Podcasts | #21 |  France/Business/Careers |
Apple Podcasts | #147 | France/Business |
Apple Podcasts | #38 |  Netherlands/Business/Careers |
Apple Podcasts | #68 |  Poland/Business/Careers |
Apple Podcasts | #70 |  Mexico/Business/Careers |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show centers on practical, action-oriented guidance for current and aspiring Customer Success professionals. Episodes frequently cover how to optimize job searches, craft standout CS resumes and stories, and ace interviews—often with emphasis on AI fluency, outcomes-based storytelling, and negotiation tactics. A recurring strength is blending coaching insight with real-world guest perspectives from CS leaders, hiring managers, and successful job seekers, yielding repeatable playbooks rather than theoretical fluff. Unique angles include data-backed outreach strategies, lived coaching stories, and clear steps listeners can apply immediately to land interviews, grow in CS, or move into leadership roles. The format tends to be concise, res... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Hired: Talent VP on Job Interviews, Negotiation & Offers
2. Career Contessa
3. Interview Boss
4. Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job
5. The Mel Robbins Podcast
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 138 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Michael Boyd
2. Eric Clouse
3. Dan Ennis
4. Sean O'Leary
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