Rephonic
Artwork for Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Carly Agar | Customer Success Career Coach
Customer Success
Career Development
Career Coaching
Career Growth
Customer Success Management
Job Interviews
Job Search Strategies
Career Transition
Resume Writing
Linkedin
Job Market
Job Search
Interview Techniques
Interview Skills
Networking
Resume Optimization
Interview Preparation
Recruitment
Customer Success Manager
Hiring Managers

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, w... more

PublishesWeeklyEpisodes126Founded2 years ago
Number of ListenersCategories
EducationCareersBusinessHow To

Listen to this Podcast

Artwork for Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Latest Episodes

How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"?

In part one of this two part series, I'm breaking down four of the biggest reasons Customer Success candidates freeze, ramble, or go co... more

Most Customer Success job seekers track their applications. Mariia tracked the data behind her entire job search.

In this episode, I'm sitting down with Mariia, a Customer Success Manager who recently landed her dream role in cybersecurity. Because ... more

What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on?

In this episode, I’m breaking down the three biggest mistakes I see Customer Success job seekers ... more

What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners?

In this episode, I’m breaking down the five specific ways top performing CSMs use champ... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

Recent Guests

Sean O'Leary
Expert in leveraging sales tactics for customer success.
Episode: 73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary

Host

Carly Agar
Host of the show who introduces and leads the discussion on customer success careers

Reviews

4.9 out of 5 stars from 201 ratings
  • Fantastic

    Love this podcast. I have learned so much. Carly is very easy to listen to and has great structure to the pod.

    Apple Podcasts
    5
    DJC2.
    United States5 months ago
  • Poor editing and exhausting narration

    The delivery is grating. The exaggerated, juvenile sing song tone and relentless repetition make it a struggle to listen through. Episode 9 is a clear example. The 20-25min (when plugs taken off) add nothing and could have been cut to 2 without loss. Poor editing and an undisciplined narrative seriously undermine the content and frankly disrespectful to listeners’ time.

    Apple Podcasts
    1
    Stylvens.
    United Kingdom6 months ago
  • Current Employer + LinkedIn job search

    Thank you, Carly for the LinkedIn advice to get noticed by recruiters. Do you have any do’s and don’ts on LinkedIn to make sure your current employer doesn’t know you’re looking for new employment?

    Apple Podcasts
    1
    allysoneorourke
    United States7 months ago
  • Rambles a lot

    I got 15 min into an episode and gave up. Way too much lead-in, rambled and even got herself lost in side tracked thoughts. Voice is pleasant though. Need more meat and less potatoes.

    Apple Podcasts
    2
    30 7
    United States9 months ago
  • A must

    If you are a Customer Success Manager (CSM), this is a must listen to podcast. I love how Carly’s opinions are grounded in her own extensive CSM experience and the experience of her clients. Evidence-based. Straight-shooting. No fluff.

    Apple Podcasts
    5
    Raymond D Sims
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise actionable, no-n fluff guidance and practical frameworks.
Fans appreciate data-backed strategies and real client stories for job searches and promotions.
Some critique production quality and pacing but still find the content highly valuable for CS careers.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)
Q: How did mindset impact your job search, and what role did the coaching environment play in maintaining a positive trajectory?
Mariia credits an abundance mindset and data-backed guidance from the program for keeping her motivated, reducing the noise from negative LinkedIn chatter, and helping her stay focused on strategic actions that yielded results.
124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)
Q: What were the two high-impact actions you focused on once you joined the program, and how did they change your results?
The two actions were applying for jobs and doing outreach. By prioritizing outreach and receiving feedback from coaches, Mariia increased her interview invitations dramatically, achieving a 40% conversion rate on outreach-backed applications compared to 8% on unguided applications.
124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)
Q: Why did you decide to hire a coach in the first place, and what shifted for you to invest sooner rather than later?
Mariia explains she wanted a faster path to the right role and was drawn to the data-backed approach. After seeing the coaching program's track record and the coach's industry experience, she chose to invest early rather than later, prioritizing efficient progress over extended trial-and-error.
85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
Q: How can job seekers assess their performance in an interview without being overly critical?
Focus on what went well alongside areas of improvement, and openly acknowledge what they did right to maintain a balanced evaluation.
85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
Q: What can someone do or practice on their own if they feel like they are spiraling into that overthinking leading up to an interview?
Find your unique offering and approach interviews as a mutual conversation rather than a one-sided evaluation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The show delivers practical, no-fluff career advice for customer success professionals, with a strong emphasis on job search strategy, interview prep, compensation negotiation, and internal career progression. Across episodes, the host leans on data-backed insights, real client stories, and repeatable frameworks to help listeners land their next CS role, earn promotions, or elevate their professional standing in SaaS and tech. Unique strengths include a veteran CS perspective, actionable playbooks, and a bias toward targeted outreach and interview-ready storytelling that listeners can apply immediately.

Listeners are likely drawn to clear, concise guidance from an experienced career coach who specializes in customer success, with a focus o... more

Where can I find podcast stats for this podcast?

Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does this podcast get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for this podcast?

Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does this podcast have?

To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Career Contessa
2. Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job
3. Interview Boss
4. Build with Leila Hormozi
5. The Morgan Housel Podcast

How many episodes of this podcast are there?

this podcast launched 2 years ago and published 126 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact this podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for this podcast?

Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for this podcast?

Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Sean O'Leary

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days