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ITSM That Works4Me

Works4Me BV
IT Service Management
Continuous Improvement
Leadership
Change Management
User Training
Toolset Mindset
Organizational Culture
Xurrent
ITIL 5
Enterprise Service Management
Business Continuity
ITSM
Governance
Capacity Management
Graphql SDK
Powershell Module
Klaas Vandeweerdt
Artificial Intelligence
Operational Risk
Incident Management

Welcome to “ITSM That Works4Me,” the podcast about how to achieve real success with IT service management!

Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.

PublishesMonthlyEpisodes4Founded9 months ago
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BusinessTechnology

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Artwork for ITSM That Works4Me

Latest Episodes

Today, I want to talk about something that’s creating a lot of noise in our industry right now: ITIL 5.

If you follow LinkedIn or industry blogs, you’d almost think service management has just been reinvented. 

New era. New framework. AI-first. Dig... more

Stability isn’t luck; it’s proactive IT Service Management.

Business leaders set outcomes and risk appetite. 

IT leaders choose the technology to deliver them.

Treat IT as a strategic partner, not a cost center and continuity becomes a competitive... more

ITSM vendors are quietly reinventing themselves — and it’s not about IT anymore.

What we’re seeing now is a fundamental shift:

ITSM platforms are being rebuilt for Enterprise Service Management (ESM), not as a feature add-on, but as a new operating... more

In this week’s ITSM That Works4Me podcast, we unpack one of the biggest challenges in enterprise IT: "Fragmented incident response."

When ownership is split across multiple tools and teams, accountability vanishes — and so does productivity.

In thi... more

Big news: Works4Me, together with Klaas Vandeweerdt, just dropped the Xurrent GraphQL SDK - and it’s built for the way integrations actually run today: streaming, parallel, maintainable.

🔧 A PowerShell module is also on the way this October.

Why t... more

Welcome back to ITSM That Works4Me! Today, we’re spotlighting a silent hero in service management - Capacity and Performance Management. 

Yep, it might not sound exciting, but stick around - because when it fails, everything else grinds to a halt.

more

Artificial Intelligence promises to revolutionize IT service management by automating tasks, boosting speed, and scaling support. But here’s the catch: without structure and governance, AI can actually create more problems than solutions - like frust... more

We’re excited to introduce ITSM That Works4Me, the podcast where seasoned ITSM pros, consultants, and leaders share their real successes - and hard-earned lessons. 

In Episode 1, we uncover why so many ITSM rollouts stall: from a lack of strategic a... more

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Ben
Co-host of ITSM That Works4Me; appears as a regular host across episodes.

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Frequently Asked Questions About ITSM That Works4Me

What is ITSM That Works4Me about and what kind of topics does it cover?

This show centers on IT service management, ITIL evolution, and the broader movement toward enterprise service management driven by data governance, AI, and governance challenges. Episodes frequently treat IT operations as a strategic asset—emphasizing resilience, proactive incident handling, capacity planning, and the integration of AI into structured ITSM processes. A recurring thread is the importance of governance, clean data, and human-centric collaboration when adopting new platforms (e.g., ES/ESM ecosystems) and developer-focused tooling. Overall, it's a practical, practitioner-focused mix that helps IT leaders, administrators, and operations teams turn complex IT landscapes into reliable, cost-efficient operations. A notable strengt... more

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Which podcasts are similar to ITSM That Works4Me?

These podcasts share a similar audience with ITSM That Works4Me:

1. The ITSM Practice: Elevating ITSM and IT Security Knowledge
2. Hard Fork

How many episodes of ITSM That Works4Me are there?

ITSM That Works4Me launched 9 months ago and published 4 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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