
Welcome to “ITSM That Works4Me,” the podcast about how to achieve real success with IT service management!
Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
| Publishes | Monthly | Episodes | 4 | Founded | 9 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||

Today, I want to talk about something that’s creating a lot of noise in our industry right now: ITIL 5.
If you follow LinkedIn or industry blogs, you’d almost think service management has just been reinvented.
New era. New framework. AI-first. Dig... more
Stability isn’t luck; it’s proactive IT Service Management.
Business leaders set outcomes and risk appetite.
IT leaders choose the technology to deliver them.
Treat IT as a strategic partner, not a cost center and continuity becomes a competitive... more
ITSM vendors are quietly reinventing themselves — and it’s not about IT anymore.
What we’re seeing now is a fundamental shift:
ITSM platforms are being rebuilt for Enterprise Service Management (ESM), not as a feature add-on, but as a new operating... more
In this week’s ITSM That Works4Me podcast, we unpack one of the biggest challenges in enterprise IT: "Fragmented incident response."
When ownership is split across multiple tools and teams, accountability vanishes — and so does productivity.
In thi... more
Big news: Works4Me, together with Klaas Vandeweerdt, just dropped the Xurrent GraphQL SDK - and it’s built for the way integrations actually run today: streaming, parallel, maintainable.
🔧 A PowerShell module is also on the way this October.
Why t... more
Welcome back to ITSM That Works4Me! Today, we’re spotlighting a silent hero in service management - Capacity and Performance Management.
Yep, it might not sound exciting, but stick around - because when it fails, everything else grinds to a halt.
more
Artificial Intelligence promises to revolutionize IT service management by automating tasks, boosting speed, and scaling support. But here’s the catch: without structure and governance, AI can actually create more problems than solutions - like frust... more
We’re excited to introduce ITSM That Works4Me, the podcast where seasoned ITSM pros, consultants, and leaders share their real successes - and hard-earned lessons.
In Episode 1, we uncover why so many ITSM rollouts stall: from a lack of strategic a... more








Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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This show centers on IT service management, ITIL evolution, and the broader movement toward enterprise service management driven by data governance, AI, and governance challenges. Episodes frequently treat IT operations as a strategic asset—emphasizing resilience, proactive incident handling, capacity planning, and the integration of AI into structured ITSM processes. A recurring thread is the importance of governance, clean data, and human-centric collaboration when adopting new platforms (e.g., ES/ESM ecosystems) and developer-focused tooling. Overall, it's a practical, practitioner-focused mix that helps IT leaders, administrators, and operations teams turn complex IT landscapes into reliable, cost-efficient operations. A notable strengt... more
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These podcasts share a similar audience with ITSM That Works4Me:
1. The ITSM Practice: Elevating ITSM and IT Security Knowledge
2. Hard Fork
ITSM That Works4Me launched 9 months ago and published 4 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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