Rephonic
Artwork for In Flight
Virgin Atlantic
Wings Global Travel
Crisis Management
Riskline
Pilgrims Risk Management Group
Duty Of Care
Hurricane Melissa
Cyber Attack
24-7 Ops Center
Damascus
Tel Aviv
Amman
Baghdad

In Flight by Wings Global Travel

PublishesTwice monthlyEpisodes4Founded8 months ago
Number of ListenersCategories
Society & CultureBusinessPlaces & Travel

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Artwork for In Flight

Latest Episodes

Geopolitical tensions, regional conflicts, extreme weather events and rapidly changing travel conditions are reshaping the way organisations think about traveller safety.

In this episode of In Flight, Matt Forbes is joined by Laura Welsh, Head of Gl... more

What really happens behind the scenes when global disruption hits aviation

Recorded at Virgin Atlantic HQ, Matthew Forbes sits down with Harry Conibear-Griffiths, Senior Manager of Business Resilience, to explore how one of the worldโ€™s leading airli... more

Join Matthew Forbes at Virgin Atlantic HQ as he sits down with Flight Service Manager Simon Cowley for a behind-the-scenes look at what truly makes great service in the skies.

From building a cabin crew โ€œfamilyโ€ in just 30 minutes before take-off to... more

Welcome to In Flightย - a new business travel podcast by Wings Global Travel.ย 

Every week, Matthew Forbes sits down with industry experts to discuss everything travel related. From tips on how to make sure your travel is enjoyed not endured, to the m... more

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Recent Guests

Laura Welsh
Head of Global Partnerships and Customer Success at Riskline
Riskline
Episode: Risk Without Borders: Keeping Travellers Safe in an Unpredictable World
Alex Shcute
Global Operations Lead for Pilgrims
Pilgrims Risk Management Group
Episode: Risk Without Borders: Keeping Travellers Safe in an Unpredictable World
Robin Stehlik
Chief Commercial Officer for Pilgrims Risk Management Group
Pilgrims Risk Management Group
Episode: Risk Without Borders: Keeping Travellers Safe in an Unpredictable World
Harry Conibear-Griffiths
Senior Manager of Business Resilience at Virgin Atlantic
Virgin Atlantic
Episode: Virgin Atlantic: Crisis Management, Duty of Care & Global Disruption
Simon Cowley
Flight Service Manager at Virgin Atlantic
Virgin Atlantic
Episode: Virgin Atlantic: The Art of Service at 37,000 Feet

Reviews

5.0 out of 5 stars from 2 ratings
  • Love this!

    I loved this podcast with Matt. It was such an easy, engaging listen and I genuinely found it really interesting.

    And how good was Simon?! His passion for Virgin actually made me more invested in the brand โ€” I suddenly feel like I need to start taking the rewards program seriously. ๐Ÿ˜† โค๏ธ โœˆ๏ธ

    Authentic and enjoyable to listen to. Five stars! ๐ŸŒŸ ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

    Apple Podcasts
    5
    Listener 456
    Australia2 months ago

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Talking Points

Recent interactions between the hosts and their guests.

Virgin Atlantic: The Art of Service at 37,000 Feet
Q: What behind-the-scenes elements contribute to the Virgin Atlantic experience that passengers don't see?
Tools like iPads for passenger data, personalized service cues, brand touches such as unique salt-and-pepper shakers, and the Be Yourself campaign that shapes recruitment and on-board culture.
Risk Without Borders: Keeping Travellers Safe in an Unpredictable World
Q: What goes into running training sessions without giving away trade secrets?
Training is industry-specific (e.g., media vs. defense) and includes 8โ€“10 scenario-based role-plays, followed by extensive debriefs to translate risk analysis into concrete, implementable actions for travelers.
Risk Without Borders: Keeping Travellers Safe in an Unpredictable World
Q: How important is a pre-travel or business continuity approach, and how should organizations structure it for practical use by travelers?
Focus on simplifying information for the traveler, ensuring local knowledge and clear contact instructions, and avoiding overwhelming travelers with excessive documents; training should prioritize usable, step-by-step guidance.
Risk Without Borders: Keeping Travellers Safe in an Unpredictable World
Q: And Robin, do you think the learnings from the Middle East situation could have been foreseen, and were we prepared on a global scale?
The experience shows that organizations shouldn't rely on static playbooks; even though the company has decades of experience, the key is to stay calm, leverage a broad heritage, and be able to translate situations on the ground into actionable guidance for clients.

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In Flight launched 8 months ago and published 4 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on In Flight?

Recent guests on In Flight include:

1. Laura Welsh
2. Alex Shcute
3. Robin Stehlik
4. Harry Conibear-Griffiths
5. Simon Cowley

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