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FWRD: An EasyCare Podcast

EasyCare
Automotive Industry
Customer Experience
Artificial Intelligence
Leadership
Electric Vehicles
Dealership Operations
Service Advisors
Communication
Easycare
Customer Service
Customer Loyalty
Service Departments
Customer Satisfaction
Cybersecurity
Fixed Ops Marketing
Team Building
Inventory Management
Fixed Operations
Video Communication
Automotive Service Departments

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales tec... more

PublishesTwice monthlyEpisodes126Founded5 years ago
Number of ListenersCategories
BusinessManagementCareers

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Artwork for FWRD: An EasyCare Podcast

Latest Episodes

In this episode of FWRD, hosts Corey Smith and Erick Jauregui speak with Eric Meahan, Managing Director of Repair360, about the declining profitability of used cars at dealerships.

Meahan explains that gross profit per unit has dropped over 12% yea... more

In this episode of FWRD, Erick Jauregui sits down with the leadership team from Reeder Trausch Marine to explore what it takes to build a high-growth dealership without losing sight of culture. From humble beginnings to multi-location success, the te... more

In the latest episode of FWRD, Erick Jauregui speaks with Bernie DeGraw, a senior education developer for MRAA. They discuss the evolution of customer expectations in the marine service industry, emphasizing the significant gap in service compared to... more

In this episode of FWRD, Corey Smith sits down with Russell Hill, Co-Founder and Managing Partner of Fixed Ops Marketing, to discuss why dealership websites have become the new digital showroom for fixed operations.

With more than 40 years in the au... more

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What the Fixed Ops?! (WTF?!)
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Recent Guests

Bernie DeGraw
Senior Education Developer for the Marine Retailers Association of the Americas (MRAA) and owner of a two-location dealership in upstate New York
MRAA / Independent dealership (upstate NY)
Episode: How Better Communication Improves Service Performance with Bernie DeGraw
Charity Dunning
CMO at Fixed Ops Marketing
Fixed Ops Marketing
Episode: The Future of Fixed Ops with Russell Hill from Fixed Ops Marketing
Gavin Janis
Director of Automotive, AI training and coaching expert
Siro (Powered by APCO/Siro collaboration)
Episode: From Guesswork to Game Tape: AI Coaching for Dealerships Sales Teams with Gavin Janis
Jamison Carrier
Leadership expert and author on building championship teams
Relentless Dealer Services (sold to EasyCare)
Episode: Leadership in Building Winning Teams-with Jamison Carrier
Sean Hartman
Vice President of Sales
TOMA
Episode: The ART of AI: How Dealers can learn, adapt, and prepare for the future with Sean Hartman from TOMA Ai
Eric Meahan
Senior Vice President of Product at Repair On Demand
Repair On Demand
Episode: The Road to 2026: Innovation, Speed, and the Reconditioning Revolution with Eric Meahan from Repair On Demand
Brent Smith
Founder/Dealer Principal, Love's Reflection and Smith Chevrolet
Craig Smith Group / Love's Reflection
Episode: Giving That Reflects Love with Brent Smith Owner from Craig Smith Chevrolet
Laurie Halter
Founder, Charisma Communications (PR boutique in automotive)
Charisma Communications
Episode: Words That Drive Results with Laurie Halter from Charisma Communications
Matt Raymond
COO of Bowtie Solutions, outsourced service BDC
Bowtie Solutions
Episode: From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond

Host

Corey Smith
Host and training professional focusing on automotive dealership operations and management.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#140
Poland/Business/Careers
Apple Podcasts
#156
New Zealand/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

The Digital Why: Your Website is the New Showroom
Q: What should a dealer website have in 2025 and what to look for in 2026 to stay competitive?
Invest in end-to-end content and a consistent experience: strong navigation, abundant video tools for advisors, educational material, transparent information, and data-driven personalization enabled by AI and a robust data platform; ensure every device displays well and that measurement focuses on engagement and scheduling, not just clicks.
From Guesswork to Game Tape: AI Coaching for Dealerships Sales Teams with Gavin Janis
Q: What problem is EasyCoach solving for dealerships?
EasyCoach automates recording and AI-driven analysis of conversations to speed up coaching, highlight key moments, and give trainers and managers precise, actionable feedback to improve performance.
How Better Communication Improves Service Performance with Bernie DeGraw
Q: What does strong leadership look like in a marine service environment, and how does it differ from other industries?
Strong leadership in marine service relies on data-driven decision-making, transparent sharing of financials with the service team, and consistent communication, with an emphasis on coaching rather than merely managing.
How Better Communication Improves Service Performance with Bernie DeGraw
Q: Tell our audience a little bit about you, your title and your company and who you work for.
Bernie describes his dual role as the Senior Education Developer for the MRAA and an owner of a two-location dealership in upstate New York, highlighting his focus on education and hands-on leadership in marine operations.
Giving That Reflects Love with Brent Smith Owner from Craig Smith Chevrolet
Q: How can people get involved or support Love's Reflection right now?
We welcome donations since 100% go to the cause, and there are plenty of volunteering options, including remote tasks; every contribution helps extend the reach of our programs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
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Frequently Asked Questions About FWRD: An EasyCare Podcast

What is FWRD: An EasyCare Podcast about and what kind of topics does it cover?

A resourceful podcast focused on mastering dealership operations, featuring in-depth discussions on the automotive, powersports, RV, and marine industries. With engaging hosts and a lineup of expert guests, each episode covers key topics such as customer engagement, sales optimization, fixed operations challenges, and innovative technologies reshaping the dealership landscape. The emphasis on actionable insights and strategies aims to equip listeners with the necessary tools to thrive in a competitive market. Notably, the podcast also addresses ongoing industry trends and workforce development, making it a crucial asset for professionals looking to advance their dealership operations.

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Which podcasts are similar to FWRD: An EasyCare Podcast?

These podcasts share a similar audience with FWRD: An EasyCare Podcast:

1. What the Fixed Ops?! (WTF?!)
2. Fixed Ops Roundtable
3. Service Drive Revolution with Chris Collins
4. The Dealer Playbook
5. Car Dealership Guy Podcast

How many episodes of FWRD: An EasyCare Podcast are there?

FWRD: An EasyCare Podcast launched 5 years ago and published 126 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on FWRD: An EasyCare Podcast?

Recent guests on FWRD: An EasyCare Podcast include:

1. Bernie DeGraw
2. Charity Dunning
3. Gavin Janis
4. Jamison Carrier
5. Sean Hartman
6. Eric Meahan
7. Brent Smith
8. Laurie Halter

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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