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FWRD: An EasyCare Podcast

EasyCare
Automotive Industry
Customer Experience
Electric Vehicles
Dealership Operations
Artificial Intelligence
Cybersecurity
Inventory Management
Employee Retention
Personalization
Mindfulness
Insurance Verification
Radiant Ride
Service Departments
Training
Warranty Claims Processing
Finance and Insurance (F&I)
Used Car Market
F&I Industry
Customer Service
Mental Health

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales tec... more

PublishesTwice monthlyEpisodes113Founded5 years ago
Number of ListenersCategories
ManagementCareersBusiness

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Artwork for FWRD: An EasyCare Podcast

Latest Episodes

In this episode, Matt Raymond, COO of Bowtie Solutions, joins Erick Jauregui to share how dealerships can modernize their service BDCs without sacrificing quality or breaking the budget. Matt explains why his team defines AI as “Actual Individuals,” ... more

What if your dealership website worked like your best employee—always converting, engaging, and selling 24/7?

In this episode, Russell Hill returns to the FWRD Podcast to share how Fixed Ops Marketing rebounded from a near acquisition to scale past ... more

In today’s digital-first environment, your dealership's long-term success hinges on more than just what you sell — it depends on how you listen.

On this episode of FWRD, hosts Corey Smith and Eric Jauregui sit down with Jeane Reitelbach, a brand str... more

Most customers don’t even know dealerships sell tires—and that’s a major opportunity. In this episode of FWRD, Corey Smith sits down with Eddie Campbell, GM of Forest Lane CDJR, to break down how they became a top tire-selling store in the CDJR netwo... more

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Recent Guests

Shawn Armorer
Automotive consultant with over two decades of experience in the industry.
BDC Alchemy
Episode: 98. FWRD - BDC Success, Fixed Ops Focus & Driving Customer Engagement with Shawn Armorer
Robert Migliaccio
A prominent fixed operations leader with extensive experience in the automotive industry.
Valley CMA
Episode: 97. FWRD - Fixing the Fixed Ops Talent Crisis with Robert Migliaccio
Joe Shaker
Auto dealer and founder of TruVideo
TruVideo
Episode: 96. FWRD- Revolutionizing Dealerships with Video Communication
Jacob Zachs
Founder and CEO of Fasten
Fasten
Episode: 95. FWRD- Retention Mastery: Build Customer Loyalty in the Automotive Industry
Alec Ruffini
Service Manager with Fowler Automotive Group and automotive industry expert
Fowler Automotive Group
Episode: 93. FWRD-Mastering Automotive Management: Team Building & Tech with Alec Ruffini
Roger Gutierrez
Fixed Operations Director at Biggers Auto Group
Biggers Auto Group
Episode: 92. FWRD- Leading High-Performance Service Teams in 2025 with Roger Gutierrez
Ryan Maher
Founder and CEO of EasyCar
EasyCar
Episode: 91. FWRD - Driving Innovation: Ryan Maher on BizzyCar and Mobile Car Services
Todd Smith
CEO of QoreAi with 30 years of experience in the automotive industry
QoreAi
Episode: 90 FWRD- Data Driven Decisions: Unlocking the Power of Ai with Todd Smith CEO of QoreAi
Arnold Gacita
National Fixed Operations Training Manager with EasyCare
EasyCare
Episode: 89. FWRD - Transforming Lives and Dealership: The Impact of Petra Cares and the EasyCare Partnership

Host

Corey Smith
Host of the podcast, focusing on dealership operations and customer engagement with expertise in the automotive sector.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#150
Poland/Business/Careers
Apple Podcasts
#237
New Zealand/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

80. FWRD- Enhancing Customer Experience and Profitability with Earl Sticks Brown CEO of Radiant Ride
Q: What are the key technology advantages that sales and service departments should adopt to improve efficiency in F&I operations?
Adopting technologies that facilitate real-time communication and customer engagement, such as video updates during service, can drastically enhance the customer experience.
80. FWRD- Enhancing Customer Experience and Profitability with Earl Sticks Brown CEO of Radiant Ride
Q: What specific training and development strategies would you recommend for sales and service teams to better understand and sell F&I products?
Ongoing, hands-on training that is highly visual and engages participants through practical demonstrations is essential for understanding F&I products.
80. FWRD- Enhancing Customer Experience and Profitability with Earl Sticks Brown CEO of Radiant Ride
Q: How can dealerships, sales departments more effectively integrate with F&I services to create a seamless customer experience?
Dealers need to enhance collaboration between sales and finance departments through coordination and training to better present personalized product offerings to customers.
81. FWRD- The Impact of Electric Vehicles on Service Operations with Jim Roche CEO of Warrcloud
Q: What advice would you give to today's service manager and advisor to prepare for these changes?
Service managers should optimize customer experiences, adapt marketing strategies, and ensure they are prepared for the increased warranty focus due to EVs.
81. FWRD- The Impact of Electric Vehicles on Service Operations with Jim Roche CEO of Warrcloud
Q: How should the service operations adapt their facilities and equipment to accommodate these specific needs of EVs efficiently?
Dealers should focus on assessing the EV market, optimizing service facilities, and enhancing warranty processing to ensure efficiency and profitability.

Audience Metrics

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Listeners per Episode
Gender Skew
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Frequently Asked Questions About FWRD: An EasyCare Podcast

What is FWRD: An EasyCare Podcast about and what kind of topics does it cover?

The podcast explores enhanced dealership operations within the automotive industry, with a strong focus on fixed operations and service management. Each episode features expert guests who share practical insights on a variety of topics, including customer experience, employee mentorship, and innovative communication strategies. From retention mastery to the influential role of video communication, a key emphasis is placed on adapting to new industry trends and improving operational efficiency. This podcast not only caters to dealership professionals but also appeals to those interested in the intersection of technology and management in the automotive space.

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Which podcasts are similar to FWRD: An EasyCare Podcast?

These podcasts share a similar audience with FWRD: An EasyCare Podcast:

1. Fixed Ops Roundtable
2. What the Fixed Ops?! (WTF?!)
3. Car Dealership Guy Podcast
4. Retention Roadmap: Navigating Service Success for New Car Dealerships
5. Service Drive Revolution with Chris Collins

How many episodes of FWRD: An EasyCare Podcast are there?

FWRD: An EasyCare Podcast launched 5 years ago and published 113 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on FWRD: An EasyCare Podcast?

Recent guests on FWRD: An EasyCare Podcast include:

1. Shawn Armorer
2. Robert Migliaccio
3. Joe Shaker
4. Jacob Zachs
5. Alec Ruffini
6. Roger Gutierrez
7. Ryan Maher
8. Todd Smith

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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