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CX Signals brings together the most influential voices in Customer Experience to share what’s working, what’s changing, and what’s next in digital CX. Co-hosted by Samantha Murray and Courtney Sembler, we create a space for honest conversations about what it really takes to lead CX functions in today's B2B SaaS landscape—beyond the polished LinkedIn posts and conference stages.

PublishesWeeklyEpisodes10Founded3 months ago
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Artwork for CX Signals

Latest Episodes

What does it actually take to build an AI workflow that holds the bar on quality? Not the theory — the real thing, with all the context window limitations, mid-project pivots, and "why are you failing me, Claude?" moments.

Clea Mahoney is a Learning... more

In this episode of CX Signals, Samantha sits down with Talya Reynolds, former Manager of Customer Education, AI & Automations at Pendo, to explore what it looks like to build customer education infrastructure for a world where the learner is no longe... more

In this episode of CX Signals, Samantha sits down with Jill Glynn, Director of Customer Engagement at LinkedIn, to explore what it really looks like to orchestrate a fully connected digital CX motion — across academy, community, in-app, and scaled em... more

In this episode of CX Signals, we sit down with Mary Iapicca, VP of Customer Experience at ZoomInfo, to explore what it really looks like to build a post-sale CX operation from the ground up — and how a deliberate, segmented approach to onboarding be... more

In this episode of CX Signals, we sit down with Melissa VanPelt, VP of Customer Success at Seismic, to explore what it really looks like to unify education, community, advocacy, and digital CS into one cohesive operating model — and how that kind of ... more

In this episode of CX Signals, we sit down with Danielle Evans, Director of Customer Education at Sendoso, to explore what it really takes to build a modern, outcome-driven customer education program.

Danielle shares her journey from customer succes... more

If you've spent any time in customer education, you already know his name. Adam Avramescu literally wrote the book on customer education — and then spent the better part of 15 years actually living it. He's built programs at Optimizely, Slack, and mo... more

The conversation delves into the importance of customer obsession, human connection, and the challenges of internal communication within organizations. It explores the need for a customer-centric approach, the intersection of research and advocacy, a... more

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CX Signals launched 3 months ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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