Customer Experience Talks
Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)The Institute of Customer Experience Management (ICEM - icem.ehl.edu/) has been launched at Ecole hôtelière de Lausanne in September 2020 with the vision of becoming the leading CX research institute in the field of hospitality and service. ICEM works at the intersection of CX management and digital media within the extended hospitality and service industries. Thanks to the expertise of EH... more
| Publishes | Weekly | Episodes | 12 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | BusinessMarketing | ||||
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Latest Episodes
Another amazing speaker explains how to find out about customers and how to make them more loyal and happy by #CustomerCentricity. Please meet Stefan Kolle, founder of Futurelab - marketing and customer strategy company in Belgium.
The institute of Customer Experience Management has a pleasure to introduce Dr Nadzeya Kalbaska, a researcher, lecturer, project manager and a great personality. We had a chance to talk with her about Customer Experience, human touch, future of CX an... more
If you want to discover more about the person, who will tell you how to improve Customer Experience based on work experience with over 10k clients, meet Milton Pedraza. Milton is the Chairman of DataLucent, the CEO of the Luxury Institute, and is glo... more
Our next guest is Dr Jason Sit, a global researcher in the areas of Customer Experience, Customer Value, and Omni-channel Retailing, covering various retail or business sectors. If you want to discover, the Customer Experience definition by Dr Jason ... more
Today we have a pleasure of welcoming Colin Shaw: Founder & CEO of Beyond Philosophy. Colin has been recognized by LinkedIn as one of the “World’s Top 150 Business Influencers” and has been named in the Top 50 Customer Service Experts of the Decade... more
Prof. Felicitas Morhart is sharing with Institute of Customer Experience Management at École hôtelière de Lausanne her thoughts and opinions about CX, future of transformations in CX, how luxurious brands needs to deal with their customers during Cov... more
Today we had an inspiring talk with Arthur Herry, who shared with us how to connect people via digital solutions during pandemic and gave us some interesting insights about customer experience.
Together with Kathy we are discussing how can we make a difference in Customer Experience. She provides various examples from her work and private life where CX made a difference. As a Managing Director in Early Bridge, Kathy shares with us her recip... more
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Customer Experience Talks launched 4 years ago and published 12 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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