Customer Experience Superheroes
Christopher BrooksPresented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of custom... more
| Publishes | Infrequently | Episodes | 63 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementMarketingBusiness | |||
Listen to this Podcast
Latest Episodes
In 2025, energy broker Utility Aid, dedicated to the charity and NGO sector, collected 'Most Trusted Utility Broker'. Recognised as a leading UK company in this field, we caught up with Kayleigh Harwood, Customer Service Director to understand what m... more
This episode of the Customer Experience Superheroes podcast captures a frank panel discussion recorded at Lexden’s CX Tech Demo Day in October 2025. Believed to be the first event dedicated solely to CX technology, it brought together providers focus... more
In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket resolution and contribute directly to customer loyalty, operational clarity, and long-term business grow... more
Ready to stop being the 'order-taker' and finally sit at the strategic table? In this episode, we journey deep into the data-driven heart of Kiwi, the online travel giant, with their CX Analytics Lead, Laura Fiacco. Forget drowning in daily survey re... more
What does it take to embed customer experience into the heart of a business?
In this episode of Customer Experience Superheroes, we speak with Paula Brazier Client Experience Director at Foster Denovo – a firm offering tailored financial advice and ... more
Welcome to the latest Customer Experience Superheroes podcast. This episode tackles a crucial but often messy area: Candidate Experience in Recruitment. Your host, award winning global CX consultant, Christopher Brooks sits down with Julian Lukaszewi... more
In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experience in customer experience leadership.
With a global remit in the healthcare division at Philips, T... more
As the host of the CX Superheroes I have the privilege of speaking to some of the smartest, progressive and qualified individuals from the world of customer experience. Across the discipline we find we touch other disciplines as well, such as researc... more
Key Facts
Recent Guests
Host
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #123 |  Russia/Business/Management |
Top Management Podcasts
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About Customer Experience Superheroes
What is Customer Experience Superheroes about and what kind of topics does it cover?
The show spotlights practical CX leadership and execution, with a heavy emphasis on people, culture, and measurable outcomes. Episodes frequently explore real-world customer journeys, governance, analytics, and the balance between human interaction and technology. Across conversations, guests range from nonprofit-focused CX leaders to enterprise software evaluators, fintechs, and outsourcing partners, all sharing strategies to drive customer-centric growth in B2B and B2C contexts. The format often centers on how to design scalable experiences, demonstrate value through outcomes, and embed CX into product roadmaps and organizational culture. A notable strength is the recurring focus on practical, implementable approaches—from onboarding and ... more
Where can I find podcast stats for Customer Experience Superheroes?
Rephonic provides a wide range of podcast stats for Customer Experience Superheroes. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Experience Superheroes and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Experience Superheroes get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Customer Experience Superheroes, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for Customer Experience Superheroes?
Rephonic provides comprehensive predictive audience data for Customer Experience Superheroes, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Customer Experience Superheroes have?
To see how many followers or subscribers Customer Experience Superheroes has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
How many episodes of Customer Experience Superheroes are there?
Customer Experience Superheroes launched 7 years ago and published 63 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience Superheroes?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Customer Experience Superheroes?
Rephonic pulls ratings and reviews for Customer Experience Superheroes from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Customer Experience Superheroes?
Rephonic provides full transcripts for episodes of Customer Experience Superheroes. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on Customer Experience Superheroes?
Recent guests on Customer Experience Superheroes include:
1. Kayleigh Harwood
2. Federico Sassoni
3. David Hennigan
4. Keith Fulford
5. Trent Rossini
6. Jacob Moelter
7. Laura Fiacco
8. Paula Brazier
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.