Conversational Commerce
Stephanie Griffith & Matt Lady | HighKeyGeekEach week Stephanie & Matt chat with operators and experts in retention and community in order to leverage Conversational Commerce for happier customers, more repeat purchasers, and a more sustainable business. Season 1 is proudly sponsored by Postscript.io, a leading SMS platform for growing Shopify stores. 30 Day Free Trial Link for Postscript: https://postscript.grsm.io/conversationalcommerce
| Publishes | Weekly | Episodes | 10 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | MarketingEntrepreneurshipBusiness | ||||
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Latest Episodes
In our tenth episode, Jen Capstraw, Co-founder & President of Women of Email joins Stephanie and Matt and shares about her 20+ years of experience in email marketing, risky email marketing tactics we need to ditch, curiosity and specificity in your e... more
In our ninth episode, Ben Parr, Co-founder & President of Octane AI joins Stephanie and Matt and shares on using zero-party data to improve customer experience, why you should use conversational pop-ups to increase email conversion rate, and why you ... more
In our eighth episode, Monica Grohne, Founder of Marea Wellness joins Stephanie and Matt and shares on using product education to improve customer experience, bootstrapping your brand and using customer conversations as a marketing tool. more
In our seventh episode, Kristen LaFrance, Director of Community @ Repeat joins Stephanie and Matt and shares why community is not just a BUZZ word, the real work in growing a repeat customer base and how to build a brand that's bigger than your produ... more
In our sixth episode, Tiffin, CEO of Aisle, joins Stephanie and Matt and shares about the first-gen-z cashback platform, making grocery shopping cool again, how he keeps his customers happy and engaged and what to do when your brand goes viral. more
In our fifth episode, Val Geisler, Customer Advocacy Lead @ Klaviyo, joins Stephanie and Matt and shares what customer advocacy means in e-commerce, why vibe matters -not the numbers and how to scale from one-on-one conversations. more
In our fourth episode, Alex Beller, Co-founder of Postscript, joins Stephanie and Matt and shares the secrets behind Postscript's growth, why SMS Marketing is the future and effective customer service. Season 1 is proudly sponsored by Postscript, a l... more
In our third episode, Joanne Coffey, Head of Retention at Aisling Organics, joins Stephanie and Matt and shares first hand insights on customer service, making experiences that matter, and how to leverage SMS and TikTok. Season 1 is proudly sponsored... more
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Frequently Asked Questions About Conversational Commerce
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Conversational Commerce launched 2 years ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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