Rephonic
Artwork for Connected Conversations

Connected Conversations

Crowne Plaza
Crowne Plaza
Guest Experience
Employee Empowerment
Creative Problem Handling
Brand Differentiators
Covid-19 Pandemic
Travel Trends
Food and Beverage
Local Distilleries
Leisure and Business Travelers
Crowne Plaza Social
Guest Engagement
Team Building
Trust
Leadership
Daily Rituals
Loyalty Program
IHG
Marketing Strategies
IHG One Rewards

The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have... more

PublishesWeeklyEpisodes10Founded5 months ago
Number of ListenersCategories
ManagementEducationBusinessHow To

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Artwork for Connected Conversations

Latest Episodes

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in thei... more

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses best practices related to recruiting, hiring, and retaining talent with Nic DiLillo, Vice President of Hospital... more

Description

Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza®... more

Description

Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza®... more

Description

Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza®... more

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director... more

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director... more

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Maurice Janssen
General Manager of the Crowne Plaza in Budapest with nearly 20 years in hospitality
Crowne Plaza
Episode: Ep. 10: Creative Problem Handling
Christo Botha
General Manager at Crowne Plaza Belfast
Crowne Plaza
Episode: Ep. 9: How to Improve Recruiting, Hiring, and Retention
Nic DiLillo
Vice President of Hospitality Relations and General Manager at Playhouse Square, Cleveland
Playhouse Square
Episode: Ep. 9: How to Improve Recruiting, Hiring, and Retention
Kevin Hill
General Manager at Crowne Plaza, Atlanta, Norcross
Crowne Plaza
Episode: Ep. 9: How to Improve Recruiting, Hiring, and Retention
Raffi Torikian
General Manager at Crowne Plaza Dubai Marina
Crowne Plaza
Episode: Ep. 8: Loyalty and Enrollments
Sharon Kilmartin
Regional Director of Operations at IHG focusing on hotel associations
Crowne Plaza Ravinia
Episode: Ep. 6: The Value of Loyalty
Akemi Shapiro
Director of Sales and Marketing at Crowne Plaza Ventura Beach Hotel
Crowne Plaza
Episode: Ep. 3: Brand Differentiators - Daily Rituals
Russell Sheppard
General Manager at ANA Crowne Plaza Narita
ANA Crowne Plaza
Episode: Ep. 3: Brand Differentiators - Daily Rituals
Stephen Wills
General Manager at Crowne Plaza Hawkesbury Valley
Crowne Plaza
Episode: Ep. 3: Brand Differentiators - Daily Rituals

Hosts

Sharon Kilmartin
Regional Director of Operations at IHG focusing on hotel associations, Host of Connected Conversations.
Kristin Klebanov
Vice President of Loyalty Strategy and Performance at IHG Hotels and Resorts.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Top How To Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Ep. 10: Creative Problem Handling
Q: What problem handling trends do you see shaping the future of guest satisfaction?
Younger guests with high expectations and access to social media require us to act quickly to ensure satisfaction before potential negativity arises.
Ep. 10: Creative Problem Handling
Q: How do you encourage your team members to dig deep and find that empathy?
I encourage them to always look from a guest's perspective and to monitor guest feedback in order to continuously improve.
Ep. 10: Creative Problem Handling
Q: What does creative problem handling look like for you?
For me, creativity means doing whatever is necessary to make each guest satisfied and happy, as each guest's needs differ.
Ep. 1: Brand Evolution
Q: Would you give the audience a sneak preview of one or two things that you think have changed for the guest over the course of the last few years?
Ginger shares insights gathered from advisory boards emphasizing the importance of location and guest experiences, particularly around blended travel.
Ep. 1: Brand Evolution
Q: Could you tell us a little bit more about the pivot to leisure and blended travel?
Ginger describes the core focus on business and meetings while also pioneering opportunities in the leisure and blended travel space, highlighting changing guest needs for enriching experiences.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Connected Conversations

What is Connected Conversations about and what kind of topics does it cover?

Focusing on the hospitality industry, this podcast features insightful conversations with hotel leaders who share innovative ideas and effective solutions that can strengthen operations. It frequently addresses key topics such as employee recruitment, retention strategies, and the importance of establishing a positive workplace culture. Unique stories from various leaders enhance understanding of guest loyalty and brand differentiation, illustrating how exceptional customer experiences can be fostered through dedicated practices and recognition of staff efforts. Listeners can expect to gain valuable insights into the nuances of hotel management and how to create memorable guest experiences that drive loyalty and community connections, espec... more

Where can I find podcast stats for Connected Conversations?

Rephonic provides a wide range of podcast stats for Connected Conversations. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Connected Conversations and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Connected Conversations get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Connected Conversations, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Connected Conversations?

Rephonic provides comprehensive predictive audience data for Connected Conversations, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Connected Conversations have?

To see how many followers or subscribers Connected Conversations has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

How many episodes of Connected Conversations are there?

Connected Conversations launched 5 months ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Connected Conversations?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Connected Conversations?

Rephonic pulls ratings and reviews for Connected Conversations from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Connected Conversations?

Rephonic provides full transcripts for episodes of Connected Conversations. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Connected Conversations?

Recent guests on Connected Conversations include:

1. Maurice Janssen
2. Christo Botha
3. Nic DiLillo
4. Kevin Hill
5. Raffi Torikian
6. Sharon Kilmartin
7. Akemi Shapiro
8. Russell Sheppard

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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